Wayne Travers

Fort Lauderdale, FL *****

adypc9@r.postjobfree.com - 404-***-****

Committed, Focused, and Outgoing Hospitality Management Professional with 20+ years of extensive

experience in the hospitality industry, possesses an impressive track record of delivering exceptional customer

service and great financial results. An authentic, engaging and uncompromising professional, provides

outstanding leadership to the team members generating high levels of motivation and commitment to deliver

first class customer experience and exceed sales goals. A natural from-the-front leader drives performance

through clear leadership, coaching and people management. Distinguished top performer manifests profound

WORK EXPERIENCE

Director of Dining Services

Chartwells/Compass Group Licensee Group

Fort Lauderdale, FL

February 2018 to Present

Oversee 5 Dining Concepts / 12 Managers

• Consistently exceeded budgeted sales and profitability goals

• Implemented a new in store management structure, resulting in more efficient operations, and significant

labor savings.

• Developed, trained and promoted numerous managers to General Manager and multi-unit positions

• Optimized restaurant sales by listening to customer feedback and implementing effective solutions

• Selected to test "pipeline" products for the brand and provided feedback to R&D

• Conducted effective succession planning, and business reviews monthly

Director of Operations

Surfside Coffee Co dba Dunkin Donuts

Miami, FL

August 2016 to February 2018

Oversee 40 Company Locations / 6 District Managers

• Consistently exceeded budgeted sales and profitability goals

• Implemented a new in store management structure, resulting in more efficient operations, and significant

labor savings.

• Developed, trained and promoted numerous managers to General Manager and multi-unit positions

• Optimized restaurant sales by listening to customer feedback and implementing effective solutions

• Selected to test "pipeline" products for the brand and provided feedback to R&D

• Conducted effective succession planning, and business reviews monthly

Field Consultant

Subway of South Florida

Fort Lauderdale, FL

August 2014 to August 2016

Support/analyze 50 franchised locations for brand awareness, food safety, monthly financial analysis, and local marketing.

Multi Unit Manager

Chartwells/Compass Group Licensee Group

Fort Lauderdale, FL

January 2009 to August 2014

Einstein's Bagels, Starbucks, West End Ave Deli, Outtakes

• Generated $.5to $1.5M sales revenue/unit.

• Hired and oversaw the performance of 50 employees within the locations.

• Generated monthly budgets along with controlling expenses to adhere to budget along with profit & loss statements and general ledger balances.

• Increase sales 5%, regularly achieving quarterly performance bonus.

• Streamlined ordering and inventory process, decreasing food cost by 2%.

• Oversee management/staff scheduling to decrease labor by 1.5%.

General Manager

Einstein Bros Bagels

Fort Lauderdale, FL

2006 to 2009

Responsible for FOH/BOH operations including ordering, receiving, production,

inventory, and team management.

• Supervises employee relations including staff hiring, training and annual performance evaluation.

• Responsible for integrity of restaurant operations.

• Weekly P&L accountability; manage sales analysis, forecasting, and reporting.

Corporate Field Trainer

Pizza Fusion

Fort Lauderdale, FL

2004 to 2006

A key role in the execution of prescribed technical training curriculum in such areas as brand awareness, organic food training, and restaurant management Systems training, for new franchisees and their operating partners at the franchisee's home restaurant.

• Coordinate onsite training schedules, restaurant evaluations and foster an open interactive relationship with the franchisees.

• Responsible for new product rollouts, customer service initiatives, and quality control.

District Manager/General Manager

Flying Biscuit Café and Bakery

Atlanta, GA

2004 to 2006

2M sales revenue per restaurant in organization.

• Hired and oversaw the performance of 10 managers within Flying Biscuit locations.

• Developed franchise operational support in partnership with Raving Brands, Inc.

• Generated monthly budgets along with controlling expenses to adhere to budget along with profit & loss statements and general ledger balances.

• Increase sales 7%, regularly achieving monthly performance bonus.

• Streamlined ordering and inventory process, decreasing food cost by 3%.

• Developed new POS system within Flying Biscuit restaurant operations.

• Oversee management/staff scheduling to adhere to Flying Biscuit guidelines.

General Manager

Buca di Beppo

Alpharetta, GA

2002 to 2006

2M sales revenue restaurant.

• Generated monthly budgets along with controlling expenses to adhere to budget along with profit & loss statements and general ledger balances.

• Ensured all human resources policies and procedures, applicable labor laws and safety measures were adhered to.

• Developed revenue generating marketing/advertising plans in coordination with staff members through all types of media and community events.

• Hands on management of both front and back of house operation.

• Responsible for all ordering, inventories, scheduling and reporting.

• Hired, trained, and developed staff in all areas of operation.

• Monthly profit and loss responsibility along with obtaining budgeted goals.

EDUCATION

Accounting and Business Management

Southeastern Massachusetts University -

Dartmouth, MA

Skills

• Multi-Unit Management

• Brand Ambassador

• Leadership Development

• Profit Maximization

• Strong Communicator

• Business/ Finance Operations

• Inclusive and Collaborative Leadership

• Strategic Planning/ Implementation

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