Syeda Zaira

Khanum

Mississauga, ON L*W *G*

+1-437-***-****

adypc4@r.postjobfree.com

My Portfolio

SUMMARY

A dedicated and hardworking individual recently landed in Canada as a Permanent Resident with full work authorization, seeking a position as a Customer Champion. With excellent communication skills, a quick learning ability, and a passion for providing exceptional customer service, I am eager to contribute to the success and grow professionally in a supportive and dynamic environment.

SKILLS

● Ability to understand and empathize with customers, ensuring their needs are met with genuine care and understanding

● Friendly and approachable, fostering positive interactions with customers and colleagues

● Effective in providing support to customers in a tactful, meaningful, and patient manner, regardless of the situation

● Enthusiasm for providing the best possible customer experience and going above and beyond to exceed expectations

● Excellent Communication: Strong verbal and written communication skills in English, enabling clear and effective customer interactions.

● Proven ability to grasp new concepts swiftly, demonstrating a willingness to learn and adapt to new environments.

● Availability to work on a flexible schedule, including days, evenings, weekends, and select holidays, to meet customer demand

● Skilled in navigating multiple software applications, showcasing proficiency for learning and utilizing new technologies WORK EXPERIENCE

Social Worker 2014 - 2015

Child Protection Unit

● Assessed and investigated cases of suspected child abuse or neglected by gathering relevant information, conducting interviews, and assessing the safety and well-being of the child.

● Conducted comprehensive risk assessments to determine the level of risk to the child's safety and well-being, considering factors such as the child's living environment, parental capabilities, and history of abuse or neglect.

● Developed and implemented safety plans based on assessment findings to ensure the child's immediate safety, including coordinating with other professionals and arranging emergency placements if necessary. EDUCATION

Bachelors in Social Work - Gold Medalist

University Of Karachi - 2014

Google UX Design

Coursera - 2023

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