Marisa Fiora

Southington, CT *****

adypbh@r.postjobfree.com

+1-860-***-****

Years of Front Desk/Therapy Experience in a Medical Office Setting Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Pediatric Associates - Bristol, CT

August 2021 to Present

2021 to Present

Check in and check out Patients. Schedule all appointments for New Patients and current Patients using the EHR and billing system Athena. Triage Parent and Patient calls/message in the EHR System as per procedure. Log all charges/copays and other payments. Check outstanding balances, Insurance eligibility, collect payments at point of service. Send or call appointments reminders, set up Patient Portals in Athena. Scan in insurance cards and any and all other medical information into the Patients charts. Fax over any records requested by parents, Doctors, Hospitals, etc. Front Desk Receptionist For Chiropractic Office

Alexander and Grenon - Cheshire, CT

June 2016 to March 2021

1. Check in and check out Patients. Schedule all appointments for New Patients and current Patients using the smart cloud application. Log all charges and payments and enter them daily into the Meriden/ Cy med Billing System, as well as balancing the day. Call insurance companies verifying Patients covered Chiropractic benefits. Also work in therapy room hooking up and unhooking Patients from the heat and stimuli machines. Filing charts. Help Patients feel welcome and relaxed among other office duties. Administrative Assistant

Calcagni Real Estate Company - Southington, CT

November 2015 to March 2016

Responsibilities

Assisted the Agents and office Manager preparing any paperwork needed for new listings and sales. Creating and updating files for all clients, utilizing Microsoft word, excel, Internet, email, and copier for scanning and copying information. Created New Listing, Price Change and Promotional blasts and Open House books and packets, utilizing various office applications such as Salesforce and Showing Desk. Ordered signs using Sugar Mountain. Answered phones and ordered office supplies along with performing other office duties.

Accomplishments

By assisting the Agents with preparing paperwork, etc., for their clients, rather it be a new listing or a sale/closing, it helped the Agents to focus more on each of their clients and therefore creating smooth and timely transactions.

Real Estate Agent

Calcagni Real Estate - Cheshire, CT

May 2011 to January 2013

Responsibilities

Met with perspective buyers and sellers. Showed buyers houses and helped them find their ultimate dream home. Held weekly Open Houses for my sellers and assisted other Agents with Open Houses. Accomplishments

I feel I helped people make one of the most important and biggest decisions of their lives, rather that be sell their home or purchase their dream home. The ultimate goal is the make your client feel happy with their decision while they put their complete trust in you as their Agent. Business Analyst

Aetna Insurance Company

May 1986 to June 2005

Responsibilities

Worked in many departments within my 19 years with Aetna. Worked in the Medical Underwriting Department. Approved or Denied Medical and Life Insurance applications, based on Medical information. Entered all applications into Aetna's Database System. Assisted the Senior Underwriters and department Manager performing various functions, including creating weekly reports. Used Microsoft Excel, Word and email. Worked with Aetna's Claims System. Set up Medical and Dental Plans using Types of Service

(TOS) and Place of Service (POS). Also, utilizing my knowledge of Medical and Dental plans, analyzed and resolved any incorrectly paid Medical and Dental plans. Assisted in simplifying and restructuring some of the more complex Medical plans so that the claims ran through the claims system smoothly, therefore increasing the percentage of correctly and timely paid claims. Education

High school or equivalent

Tunxis Community College

Skills

• Computer Savvy (Inernet, Facebook, Linked In, Microsoft word, excel, email. Many years experience working with people, answering phones and many office responsibilities. (10+ years)

• Billing (4 years)

• Customer Service (8 years)

• Data Entry (10+ years)

• Filing (10+ years)

• Front Desk (4 years)

• Microsoft Word (6 years)

• Project Scheduling

• Schedule Management

• Medical Scheduling

• Salesforce (4 years)

• Underwriting

• Medical Office Experience (4 years)

• Medical Scheduling (4 years)

• Salesforce

• Insurance Verification

• CRM Software

• Typing

• Medical Billing

• Clerical Experience

• Office Administration

• Business Analysis

• ICD-10

• Quality Assurance

• HIPAA

• Medical Records

• CPT Coding

• Medical Terminology

• Phone Etiquette

• Business Requirements

• Medical Coding

Additional Information

I have many years of office experience and love working with people. I do have retail experience as well. I feel I bring a positive attitude. I am hard working and always pay close attention to detail and very organized.

I do have a more detailed resume and letters of recommendations as well.

Contact this candidate