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Customer Service Management Expert

Location:
Fort Lauderdale, FL
Posted:
August 03, 2023

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Resume:

EMMANUEL JEAN EDOUARD HYPPOLITE

International Business Operation Specialist

Fort lauderdale, United States

954-***-**** adypb2@r.postjobfree.com

PROFILE

Experienced operations Manager with 8 years of successfully streamlining institution processes using mechanism and tools to optimize productivity in humanitarian, development, private sectors and sales. EMPLOYMENT HISTORY

Office Manager, TMI YOUTH PROJECT NGO Jun 2021 — Present Boston

• ·Ensure the resources are planned and utilized towards effective program support.

• Manage reliable and cost-effective operations and effective implementation of the strategies of the institution towards the right direction.

• ·Plan and facilitate training needs assessment with key stakeholders resulting in increased safety, security and risk management capacity in coordination with HQ.

• Ensure compliance with donors and government requirements, rules and regulations.

• Strong management of asset. Logistics, facilities, fleet and warehouse.

• Supports the program team on timely provision of operations support at a higher level of standards. • Key responsible of strategic oversight, development and implementation of policies and procedures and resource management.

Operations Director / International Affairs, MSL ENTREPRISES INC. Jan 2019 — Oct 2022 Fort Lauderdale /Boston

• ·Ensure the resources are planned and utilized towards effective program support.

• Manage reliable and cost-effective operations and effective implementation of the strategies of the organization towards the right direction, including supervision of sub-office management, information technology, Client retention, asset management, fleet management and warehouse management.

• Supports the program team on timely provision of operations support at a higher level of standards

• Ensure compliance with organizational requirements, rules and regulations specified for the industry.

• Key responsible of strategic oversight, development and implementation of policies and procedures and resource management.

• Analyze operating environment in the country and adjusting operations and providing advice on contextual changes and collaboration with sales Director

• Reporting in a systematic, transparent and efficient manner to Management department.

• Develop the capacity of the sales team, deepen understanding of their roles and assist with career development.

• Proactively ensure that team members operate in a secure environment and are aware of policies. Corporate Sales Coordinator, Le Soleil Bakery Feb 2015 — Dec 2021 Fort Lauderdale

• Direct supervision of 15 employees

• Contribute in development of strategy for the commercial, operational, and organizational aspects of the company in the Private sector and Governmental aspects.

• Developed and maintained an inventory control program resulting in a more consistent inventory of product used and a food cost % average of 30% over a 26 month period.

• Promoted an team atmosphere (through sales contests, efficiency efforts and customer service)

• Acquisition of Corporate and Governmental contracts. Entrepreneurship/ Business Development Program Director (Expat), BUSINESS INSTITUTE OF THE WEST INDIES

Jul 2013 — May 2021

Port-au-Prince

• Oversee and develop short and long-term strategic goals pertaining to the planning, development, design and operational processes for Entrepreneurship program.

• Business Liaison coordinator for partnership between Institution in Caribbean and United State in order to strengthen international affiliations.

• Recruit and develop the members of the country leadership team

• Create or adapt management systems in line with international standards operating procedures ensuring consistency with Entrepreneurial program with International Partners.

• Led the Process to acquire international credentials and transcript evaluations in the US.

• Organized Seminars for Private sector and Governmental sector for employees in many Business Management and HR topics.

EDUCATION

Florida Metropolitan University Sep 2007 — Apr 2011 BACHELOR OF SCIENCE IN INTERNATIONAL BUSINESS MANAGEMENT Pompano Beach Graduated with Honors

SKILLS

Adaptability Expert

Fast Learner Expert

Effective Time Management Expert

Ability to Work in a Team Expert

Customer Service Expert

Ability to Work Under Pressure Expert

Administrative Management Expert

Budget Management Expert

Sales Coordination Expert

Inventory Management Expert

Fleet Management Expert

Procurement Management Expert

Logistics Management Expert

Safety & Security Management Experienced

Microsoft Office Experienced

LANGUAGES

English Native speaker

French Native speaker

Spanish Very good command

Hatian creole Highly proficient

CERTIFICATES/TRAINING/AWARD

Certificates/Training/Award

• Certificate of Achievement in Security Awareness – March 2021 by TMI Office of Corporate Security

• Certificate in Personal Safety & Security Awareness Training – October 2020 at CARE Academy Online

• Certificate in Risk Management and Security Awareness – November 2019

• Kidnapping survival techniques Training – April 2018

• Certificate in Stress Management Workshop with ANTARES (based in Switzerland) - March to May 2006

• Certificate in Customer Service from BIWI – 2016

• Certificate in Public Communications from BIWI – 2015

• Certificate in Finance for non-financial Managers from BIWI 2015

• Certificate of Participation in Leadership workshop from Florida Metropolitan University Metropolitan – March 2011

• Certificate of Participation in Bidding Process workshop From Florida Metropolitan University-February 2011



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