SUSAN SHIRLEY

Stuart, FL • www.linkedin.com/in/susan-shirley • 337-***-**** • adypaz@r.postjobfree.com CAREER HIGHLIGHTS

• Brings 20+ years of strategic leadership experience in the behavioral health field, including working in contracted C-suite consulting roles with Guardian Recovery Network, Beacon Behavioral Hospital Management, and Beachway Therapy Center

• Offers 20+ years of experience in private practice as dually licensed professional counselor with specialization in behavioral health, including expertise in children, couples, families, trauma, addiction, high-conflict divorce, family court, and drug court

• Developed and led 3 acquisitions for Beacon Behavioral, including first out-of-state sites; grew revenue from $2.5M to $4M

• Identified opportunities to streamline operations at Beachway Therapy Center, reducing spending by $500K in 30 days

• Restructured Medical Management Options’ court-ordered male adolescent therapy program, lowering runaway incidents by 99% and enabling 6 students to obtain their GEDs for first time in program history KEY AREAS OF EXPERTISE

• Behavioral Health Administration

• Revenue & Profit Optimization

• Optimal Treatment Experience

• Quality Assurance

• Stakeholder Relationship Management

• Strategic Planning & Implementation

• Recruitment & Retention Strategies

• Regulatory Compliance

• Patient-Centered Care

• Training & Coaching

• Servant Leadership

• Risk Management

PROFESSIONAL EXPERIENCE

Susan A. Shirley Counseling & Consulting, Inc. • Florida & Louisiana Founder President Chief Executive Officer 2010 – Present Susan A. Shirley Counseling & Consulting is a premier consulting firm providing behavioral health expertise to a range of private practices, behavioral health programs, and healthcare groups with annual revenues of up to $28M and 28,000+ employees. Offers executive-level specialized guidance and expertise in the areas of behavioral health program development, business development, change management, process improvement, regulatory compliance, and training and development. Operates a Florida-based private practice serving 100+ clients through solution-focused, person-centered mental health treatment. Offers specialization in the areas of substance use/addictive behaviors, drug court partnership, trauma-informed care (gender-specific), relationship renewal, parent coordination, and reunification utilizing modalities to include CBT, DBT, MI, EMDR, Psychodrama, Gestalt, and Gottman. Provides and advocates for mental health services for under-served populations with particular emphasis on accessibility and affordability of services. Guardian Recovery Network • Boynton Beach, FL 2022

• Recruited and contracted to lead inpatient clinical programs, including developing and implementing organizational structure, new Clinical Director roles across facilities, as well as employee professional development opportunities

• Conducted comprehensive assessment to ensure compliance with Baker Act requirements, including researching requirements and collecting and presenting data in alignment with governmental regulations and training protocols

• Reduced AMAs (Against Medical Advice) by 35% while increasing continuity of care by 32%

• Implemented and led clinical staff meetings and acted as liaison between business and clinicians

• Overhauled case management procedures by drafting and implementing new policies, reducing staff overtime, and enhancing employee buy-in and performance

Beacon Behavioral Hospital Management, LLC • Baton Rouge, LA 2021

• Recruited and contracted to serve in senior executive role, providing oversight on due diligence, market research, valuation, negotiation, and strategic integration during major M&A and De nova Corporate Ventures

• Completed 3 acquisitions in 6 months, expanding Beacon’s reach to first out-of-state locations in Texas with initial collaborative planning in Arkansas; increased potential revenue growth from $2.5M to $4M within 1 year

• Partnered with CEO to develop and implement M&A playbook for acquisitions, strategic planning for De nova expansion, and integration of Smartsheets into O/P services

• Collaborated with key stakeholders to develop and launch all-new telehealth platform, including implementation in nursing home settings; bridged mental health services gap for nursing home community Water’s Edge Recovery • Stuart, FL 2017

• Recruited and contracted to fill C-suite role and lead downsizing and restructuring efforts for in-patient substance use treatment facility, including implementing audit processes, SOPs, and employee engagement measures

• Overhauled staff hiring, training, and development, reducing staff turnover by 10% and no-shows by 15%

• Transitioned billing in-house, reducing outsourcing costs and increasing revenue gains by 32% Oglethorpe Corporation The Darryl Strawberry Recovery Center • St. Cloud, FL 2016 – 2017

• Recruited and contracted to serve as Chief Clinical & Operations Director for in-patient substance use treatment facility, implementing corrective measures that decreased Join Commission audits from monthly to twice per year o Increased compliance ratings from 68% to 88% and client outcome measures by 55% Beachway Therapy Center • West Palm Beach, FL 2016

• Recruited and contracted to streamline operations and save costs, reducing spending by $500K within 30 days SUSAN SHIRLEY

Page 2 • 337-***-**** • adypaz@r.postjobfree.com Beachway Therapy Center, cont.

• Created service tracks, improving census, client diversity, clinical and operational outcomes, and financial growth by 42%

• Oversaw third-party audit by Joint Commission, achieving 97% Gold Seal of excellence in new detox program

• Diversified programming by developing 3 additional specialized treatment tracks while increasing staff development and engagement by 29%

Treatment Management, LLC • Stuart, FL 2015 – 2016

• Recruited and contracted to serve in multiple executive leadership roles, including Chief Clinical Director and Operations

& Management Supervisor, providing strategic leadership across multiple functions and service sites and establishing policies and procedures in accordance with DCF licensing standards

• Implemented measures to increase residential capacity to 26 full beds, boosting revenue by 50%

• Instituted process improvements to streamline treatment services, ensuring medical evaluation, clinical assessment, and appropriate care management from admission to discharge for 100% of clients

• Implemented corrective actions to enhance compliance, enabling 97% compliance rating on semi-annual DCF audit

• Led team of 60 employees and implemented employee retention efforts; decreased staff turnover from 25% to 2%

• Established staff training on AMA blocking techniques, decreasing AMA situations by 94% Outreach Center for Women & Children • Lafayette, LA 2012 – 2015

• Recruited by CEO to create, develop, and implement framework for women’s substance use/dual diagnosis treatment component of Louisiana’s Criminal Diversion Program

• Increased census within 6 months from 1 client to full capacity of 26 with a 97% treatment completion rate

• Strengthened community engagement efforts to address homelessness, domestic violence, and childcare and fund services

• Established clinical processes and training and development efforts, increasing compliance ratings from 76% to 97% Acadia Healthcare Corporation • Lafayette, LA 2010 – 2015

• Recruited to serve in multiple executive leadership roles, including Chief Clinical Director and consultant to the COO

• Led full-scale hospital audit, achieving 92% compliance rating, an annual improvement of 13 percentage points

• Increased chart compliance from 69% to 89% by implementing measures to improve charting practices

• Led process improvements in program for military service members, increasing census average by 100%

• Oversaw clinical services during post-acquisition integration, ensuring smooth transition across staff and services

• Developed evening IOP program, including authoring curriculum and facilitating service line

• Completed Cigna Audit & Corrective Action Plan, including reviewing and revising policy and procedure guide, reconciling financials, and mitigating negative impacts Medical Management Options – New Directions • Lafayette, LA 2009 – 2010

• Recruited to overhaul facility operations and implement turnaround plan for clinic assisting under-served population; transformed facility from impending closure to recognition as state’s flagship program with involvement from stakeholders, state juvenile judges, and community leaders

• Restructured court-ordered male adolescent therapy program, including establishing community involvement and charter school set-up; decreased runaways by 99% and enabled 6 students to receive their GEDs for first time in program history

• Decreased staff turnover by 40%, which significantly lowered onboarding and training costs; implemented merit system to incentivize staff, encourage collaborative engagement, and enhance commitment to vision

• Enhanced compliance via hospital-wide CARF audit, achieving 92% compliance rating

• Implemented and led inaugural weekly staff meetings and treatment teams across all disciplines EDUCATION & TRAINING

University of Louisiana at Lafayette • Lafayette, LA M.S. in Vocational Rehabilitation Counseling, Mental Health Counseling Minor B.S. in Psychology, Business Management Minor LICENSES & CERTIFICATIONS

Licensed Mental Health Counselor; Supervisor (#8882) Florida Licensed Professional Counselor; Supervisor (#4451) Louisiana National Certified Counselor NBCC Certified Rehabilitation Counselor (#CO4595) CRCC Certified Addiction Professional (#4221) Florida Licensed Addiction Counselor & Supervisor Louisiana Internationally Certified Alcohol & Drug Counselor IC&RC Certified Divorce Specialist NADP Nationally Certified Custody Evaluator Nationally Certified Parent Coordinator Academy Register of Family Court Services COMMUNITY INVOLVEMENT

Member Junior League of FL 2022 – Present

Member Human Trafficking Task Force 2022 – Present Volunteer Martin Country Air Show 2022 – Present Volunteer NightLight Bangkok 2007 – Present

Volunteer Respire Haiti 2010 – Present

Member Rotary Club 1986 – Present

Volunteer Special Olympics 1978 – Present

Community Chair Junior League of LA 2012 – 2015 Volunteer Habitat for Humanity 2012 – 2015

Board Chair Girl Scouts of America 2012 – 2015

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