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General Manager Customer Service

Location:
High Point, NC
Posted:
August 03, 2023

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Resume:

James Lee

**** ********* *****, *********, ** ***82

919-***-**** • adypas@r.postjobfree.com

General Manager

Organized, adaptable and hardworking leader with safety management and decision-making skills as well as the ability to multitask.

Enthusiastic restaurant and bar General Manager with a wealth of ownership experience. Posses a clear understanding of business strategy and prioritizations. Motivated to excel, learn and grow while sharing experiences with other staff members. Has a tremendous desire to see projects through to completion and success. Ability to train and delegate tasks to team members to optimize productivity.

Core Competencies:

Integrity

Outgoing and Energetic

Team Leadership

Situational Management

Safety Management

Customer Service Oriented

Recruitment and Hiring

Inventory Management

Vendor Management

Contract Negotiations

Professional Experience

Ashley Furniture 2018 – 2021

Millwork Team Member

Responsibilities include:

Furniture frame cutting

Safely operate and maintain heavy machinery

Maintain index for parts required

Use of multiple programs for computer-oriented tasks

Endzone Café Restaurant and Bar 2005 – 2018

Small Business Owner/General Manager

Responsibilities included:

Management of 20 employees (shifts, hiring, training, payroll, etc.)

Opening and closing procedures

Accounting (bill computation, break-even, etc.)

Forecasting and planning

Pricing

Food and bar menu development

High-volume dining

Inventory management

Daily operations (kitchen, dining, bar, safety, cleanliness, etc.)

Advertising and promotions

Customer interactions with tableside service

Equipment maintenance

Followed health and sanitation rules and regulations

Station stocking (bar, kitchen, dining, cash register, etc.)

Clayton Village Dry Cleaner and Laundromat 1998 – 2005

Small Business Owner/General Manager

Management of up to 10 employees (shifts, hiring, training, payroll, etc.)

Accounting

Inventory management

Customer interactions

Operated and maintained dry cleaning equipment for cleaners

Operated and maintained washers and dryers for laundromat

Education

High School Diploma

1981, Monmouth Regional High School – Tinton Falls, NJ



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