Candice Jackson

Tampa, FL *****

adypaf@r.postjobfree.com

+1-813-***-****

Work Experience

Sales Support/shipping and Receiving

Knight Dental Group - Oldsmar, FL

September 2021 to Present

1. Sales Support Specialists need to have knowledge of basic spreadsheet, working with Microsoft Word, Excel and CRM

2. Onboarding new accounts for set up and being the liaison between dental offices, laboratory and sales team.

3. Responsible for follow up calls to ensure that the dental offices are happy with the performance of the laboratory.

4. Clean out client patient portals and make sure the turnaround time are to be exact. 5. Stay up to date with new product and feature launches and ensure sales team is on board. 6. This includes responding to doctor queries and doctor complaints. 7. Ensure movement of all cases through the shipping and receiving area. 8. Unpack incoming cases, identify and inspect all items on each RX form. 9. Inspect completed cases for all necessary items/products and materials. 10. Inspect package labels and shipping method to ensure best value and delivery needs are going to be met prior to shipping package.

11. Schedule cases for production while efficiently utilizing Labtrac and other software packages used for shipping.

12. Work with Customer Service to ensure proper communication documents (i.e. letters, implant part forms, etc.) are included with cases.

Customer Relations / Production

Red White and Blue Thrift Store - Tampa, FL

March 2019 to July 2021

• Daily duties include taking customer documentation to determine items required, assembling custom orders, aiding in processing orders, sorting merchandise, maintaining supplies, verifying inventory, and processing return materials authorizations (RMAs).

• Responsibilities as a cashier which deals with money handling

• Duties like greeting customers, collecting payments, using scanning devices, answering to customer inquiries, accepting customer returns, and counting the money in the cash drawer.

• Stocking

•

Inside Sales Representative

Coca-Cola Refreshments - Tampa, FL

March 2017 to January 2019

• Inside Sales Representative (ISR) I provide sales and service support to established customers in a contact center environment averaging between 90-120 calls per day. As a ISR Im responsible for calling existing customers to get their beverage orders, handling routine customer service inquiries and to update computerized data entry systems as necessary. I'm also responsible for maintaining and growing cold drink sales through telecommunications with existing customers.(INBOUND AND OUTBOUND BLENDED)

Customer Service Representative

MMG Transportation, Inc - Tampa, FL

July 2013 to February 2016

Provided customer service to both Medicaid recipients and public customers.

• Performed data entry in multiple applications at once for customer updates and maintain booking records of transportation arrangements for Medicaid recipients.

• Provided excellent customer service while maintaining high-quality control on all calls. Licensed Tax Preparer

All Ahead Taxes - Tampa, FL

January 2010 to June 2013

• Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.

• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.

• Use all appropriate adjustments, deductions and credits to keep clients' taxes to a minimum.

• Interview clients to obtain additional information on taxable income and deductible expenses and allowances.

• Review financial records, such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.

Store Manager

Lady Footlocker - Tampa, FL

September 2009 to January 2010

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventory stock and reorder when inventory drops to a specified level.

• Instruct staff on how to handle difficult and complicated sales. Cashier/Customer Service

Albertsons Grocery Store - Tampa, FL

September 2008 to September 2009

• Greet customers as they arrive in the store and provide them with information about products and/ or services.

• Respond to customer complaints and resolve their issues. Responsible for processing refunds and exchanges while managing the cash drawer.

Sales Associate

Champs Sports - Tampa, FL

September 2007 to August 2008

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation and care of merchandise to customers.

• Recommend, select and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise. Education

High School Diploma

Clearwater High School - Clearwater, FL, US

1995

Skills

• The ability to type 25-35 wpm,Active Listening,In addition to good listening skills, the ability to communicate thoughts and information clearly and concisely and the ability to negotiate with customers or persuade them to accept a particular policy or purchase a product. (5 years)

• Customer Service

• Selling

• Call Center

• Cold Calling

• Telemarketing Communication Skills; Team Player; Detail-Oriented; Work Ethics

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