DAVID MACELLA

Knoxville TN · 813-***-**** adypa9@r.postjobfree.com · David Macella

EXPERIENCE

April 2021 – May 2023

INTERNATIONAL LOGISTICS ANALYST, THE POKEMON COMPANY INC (TPCI)

• Ensured efficient and expedited transportation of Pokémon products from US warehouses to EU locations, optimizing delivery timelines and effectiveness.

• Collaborated closely with the TPCI sales team to accurately enter customer orders into the system, overseeing the entire order fulfillment process up to final delivery.

• Developed shipment forecasts for EU 3PL partners, enabling them to proactively plan for volume fluctuations and enhance shipment processing efficiency.

• Demonstrated expertise in managing reverse logistics processes, handling damaged or unwanted products from customers with meticulous attention to detail.

• Engaged directly with customers to address special needs or requests pertaining to shipments, ensuring a high level of customer satisfaction and personalized service.

• Produced and revised customs documents for orders, ensuring strict adherence to shipping compliance regulations and facilitating smooth cross-border transactions.

• Collaborated closely with Customer Service Representatives (CSRs) to align operations with customer requirements, maintaining a strong focus on delivering exceptional service.

• Developed comprehensive and easily understandable Standard Operating Procedures (SOPs) to onboard and train new team members, fostering a culture of knowledge sharing and cross-functional expertise.

• Conducted frequent trainings and delivered presentations to large audiences, effectively disseminating information and fostering professional development within the team.

• Ensured adherence to US and EU customs regulations, proactively addressing compliance issues and mitigating potential risks.

• Strategically optimized shipment setups to enhance collaboration with shipping partners and warehouses, driving faster, more efficient, and cost-effective product movement.

• Designed streamlined processes to automate calculations, significantly reducing time-consuming tasks for the team and improving overall efficiency.

• Analyzed raw data from the ERP system to identify key patterns and trends, enabling the development of logical insights that enhanced operational performance for all team members.

• Fostered effective cross-functional communication and collaboration by actively engaging with and coordinating efforts among various internal teams, including sales, production, and warehouse operations, to ensure seamless execution of logistics processes and optimize overall operational efficiency JANUARY 2013 – August 2020

LOGISTICS COORDINATOR, ITG BRANDS

• Engaged directly with multiple shipping companies on a daily basis to identify the most efficient and effective shipping solutions for customers, while maintaining optimal stock levels.

• Collaborated closely with warehouse managers to proactively address and resolve logistical challenges as they arose, ensuring seamless operations and timely order fulfillment.

• Communicated with material vendors to facilitate production schedules for our factories, ensuring timely availability of essential materials and minimizing production delays.

• Maintained close contact with a significant portion of the company's sales force, providing assistance with urgent orders and adapting to evolving customer needs in a dynamic business environment.

• Ensured compliance with ever-changing FDA regulations pertaining to the tobacco industry, staying up to date with regulatory requirements and implementing necessary measures.

• Took responsibility for ensuring outgoing material shipments adhered to US customs regulations, particularly in packaging and hazardous materials handling.

• Managed incoming shipments and products from domestic and international suppliers for use in cigar manufacturing within the US and international locations, coordinating with suppliers to maintain a smooth supply chain.

• Collaborated closely with the purchasing and accounting departments to ensure accurate and proper accounting of all materials, streamlining processes and optimizing inventory management.

• Oversaw inventory adjustments and reworks in response to damages and incorrect shipments, ensuring accurate stock levels and minimizing discrepancies.

• Led weekly meetings with the inventory team to stay informed and updated on changing situations, fostering effective communication and alignment across the team.

• Ensured timely and organized receiving of materials and cigars, implementing efficient processes and maintaining accurate inventory records.

• Worked with multiple inventory management systems on a daily basis, including SAP, QAD, and Lawson, leveraging their functionalities to streamline operations and optimize inventory control.

• Collaborated and communicated with a third-party warehousing company to ensure smooth day-to-day business operations and meet shipping requirements for customers, sales, and production. NOVEMBER 2011 – DECEMBER 2012

ASSISTANT MANAGER, FLOOR & DÉCOR

• Led product placement and pricing initiatives, strategically positioning products to maximize sales and profitability.

• Managed the ordering process and consistently maintained optimal stock levels, ensuring timely availability of products to meet customer demand.

• Provided exceptional customer service and support to both customers and associates, addressing inquiries, resolving issues, and fostering positive relationships.

• Represented the company at management meetings, traveling to various locations, and actively contributing as the youngest member of the management team.

• Thrived in a fast-paced work environment, demonstrating adaptability and resilience in managing multiple responsibilities and meeting tight deadlines. EDUCATION

2016-2018

BUSINESS ADMINISTRATION, HILLSBOROUGH COMMUNITY

COLLEGE

2018 - 2020

BUSINESS ANALYTICS AND INFORMATION SYSTEMS,

UNIVERSITY OF SOUTH FLORIDA

SKILLS

• SAP

• Inventory Management

• AX ERP System

• Communication Skills

• People Skills

ACTIVITIES

Outside of work I enjoy outdoors activities such as hiking with my family. I am an avid Golfer. I also train people as I am a Level 2 CrossFit Trainer. I enjoy helping out around my community and participate in volunteering opportunities alongside my wife.

References

(Please be mindful of time zones when reaching out to a reference) Mario Garrido (Tampa FL) - Warehouse Manager from ITG Brands – 813-***-**** Antje Russell (Dublin Ireland) – International Logistics Manager for The Pokémon Company – +353 (87) 264 6877 Vanessa Cook (Seattle WA) – World Logistics Manager from The Pokémon Company – 206-***-****

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