Natasha Green

Jackson, MS *****

adyp7z@r.postjobfree.com

+1-601-***-****

• Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

• Highly professional--dependable, reliable and able to perform duties with minimal supervision Work Experience

Dish Network

Tech nail - Jackson, MS

February 2019 to January 2023

The responsibilities of a technical support analyst include12: • Answering phone calls, emails and chats from customers having problems with a product.

• Explaining how to repair technical issues in a way that the customer can understand with step-by- step instructions.

• Helping customers set up computer software or run applications.

• Finding solutions for customers and recommending new products if needed.

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

Inventory Associate

Rgis - Jackson, MS

January 2018 to December 2022

Receive and count stock items, and record data manually or using computer. Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Retail Customer Service Associate

Arise platform - Jackson, MS

October 2005 to May 2022

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Wine Sales

Texaco - Jackson, MS

September 2012 to May 2017

Accept payment from customers, and make change as necessary. Clean and organize eating, service, and kitchen areas. Notify kitchen personnel of shortages or special orders. Communicate with customers regarding orders, comments, and complaints. Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures. Cashier

walmart - Jackson, MS

December 2005 to March 2016

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges.

Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Cash checks for customers.

Line Cook

McDonald's - Jackson, MS

August 2006 to June 2009

• Follow the food safety regulations and standards.

• Preparing food in accordance with the chain’s specifications.

• Clean and maintain the designated area during the shift. Crew members are multitaskers with a wide range of responsibilities, which can include operating a cash register, running the drive-thru, cooking and cleaning the restaurant2. They also handle customer complaints and concerns in a polite and friendly manner Education

High School Diploma

BAILEY HIGH SCHOOL - Jackson, MS

May 2005

Skills

• Hospitality Experience (6 years)

• Digital Marketing

• Order Entry

• WordPress

• Proofreading

• Blogging

• Google Analytics

• Email Marketing

• Copywriting

• Search Engine Optimization (SEO)

• English

• Cleaning

• Customer service

• Laundry

• Microsoft Excel

• Microsoft Word

• .NET

• Software troubleshooting

• Upselling

• PPC Campaign Management

• HTML5

• Web Development

• Social Media Management

• Branding

• Warehouse experience

• Sales

Languages

• English - Expert

Certifications and Licenses

Food Handler Certification

Assessments

Work motivation — Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Proficient

Sales skills — Completed

October 2020

Influencing and negotiating with customers

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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