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Customer Service Team Lead

Location:
East Hampstead, NH
Salary:
78,000
Posted:
August 05, 2023

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Resume:

LEAH FOX

*** ******* **., **** *********, NH ****6

978-***-****

adyp6u@r.postjobfree.com

PROFESSIONAL SUMMARY-

Productive Material Handling Supervisor offering 4 years of demonstrated experience in cleanroom operations. Planning and operations management professional who is result driven and has exceptional communication, problem-solving, and leadership skills. Successful at succeeding production and quality standards through effective leadership. Consistently seeks opportunities to improve cleanroom operations and personal contributions to enhance teams’ success. My knowledge includes directing the daily workflow, following production planning, and ensuring a safe work environment for all employees supervised.

ACCOMPLISHMENTS –

Kaizen Root Cause Analysis Training

EMRT Training High Impact Award

Supervisor Academy ISCO

SKILLS –

Lean Manufacturing Experience Continuous Improvement Processes

Eliminating Wastes Communication Skills

Employee Engagement Problem Solving

Project Management Critical Thinking Skills

Oracle Trackwise

Production Documentation Incident Reporting

Excel UKG Time Keeping

WORK HISTORY-

CURRENT Supervisor of Material Handling

Millipore Sigma – Danvers, MA

Managed the Kitting department at both Danvers Mobius 17 and 54 Cherry Hill Drive.

Drive High Impact Culture

Perform cycle counts and inventory control to accurately track product levels.

Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Submit reports to senior management to aid in business decision-making and planning.

Examine logs to verify completeness and accuracy of documentation.

Issue formal evaluations, provide input on areas of deviancy and applied corrective action.

Develop training plans, approve training courses, attendance, associate assignments with organization goals and train employees.

08/2019 to 08/2020

Manufacturing Team Lead

Cirtec Medical – Lowell, MA

Communicated job expectations and monitored employees.

Reported tool, machinery, and equipment issues to maintenance personnel.

Recorded and reported attendance and hours worked for all area employees.

Managed departmental performance measures.

Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standards operating procedures and company policies.

Managed a team of 30 employees.

Continuously checked products for quality assurance according to strict guidelines.

05/2017 to 11/2019

Customer Service Lead

Dunkin Donuts – Methuen, MA

Supervised day to day customer service operations to provide staff with guidance and drive productivity.

Trained and oversaw new team members to strengthen performance and job expertise.

Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Resolved customer service issues using company processes and policies and provided updates to customers.

Conferred with senior management to handle and correct disciplinary or knowledge issues.

Education-

Criminal Justice

Castle College – Windham NH

Franklin Pierce College – Salem NH

Hesser College – Salem NH



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