Monica Dall’Asta

Viale Lombardia, **, ***** Gallarate, Italy +393-***-****** adyp6b@r.postjobfree.com

www.linkedin.com/in/monica-dall-asta

General Office Clerk / Office Assistant

Capable, hardworking, skillful and highly organized, efficient General Office Clerk/Office Assistant possessing 10+ years of experience in executive administrative roles, primarily as an Office Clerk or Stock Clerk. Adapt to any situation with strong interpersonal skills, able to build strong working relationships with customers, co-workers and management. Proficient in computer skills and a variety of administrative support tasks, with unique ability to manage multiple projects simultaneously. Analytical problem solver; provide comprehensive general office support while facilitating well-run, streamlined, and highly productive office management. Self-directed and organized with strong communication skills. Work well independently and as part of a team. Bilingual, speak and write Italian (native language) and English; seeking employment with American companies doing business in Italy, or with Italian companies doing business in America.

Key Skills /Areas of Expertise

Customer Interactions

Interpersonal Skills

Customer Service

Problem-Solving

Office Administration

Business Technology

Microsoft Office

Information Processing

Data Entry

Communication

Office Management

Content Creation

Work Experience

VECTOR SPA, Castellanza, Italy

Office Clerk (10/2007 – Present)

Ensure exported freight meets all applicable customs requirements. Work as part of a team for an international freight forwarding and logistics company. Serve as liaison between company and clients; prepare customs entry administration for sea and airfreight export shipments; send customs entry to client, make any needed corrections. Prepare customer billing; send invoice documents to clients.

Selected accomplishments:

Support customs clearing documentation; provide customs clearance for all transactions for exported freight, including classification and valuation, and duties and taxes.

Provide quality customer service for all transactions; use strong communication skills and excellent interpersonal skills; interact effectively with customers and with various agencies to complete customs entry administration.

LOTUS SRL, Malpensa, Italy

Office Clerk (10/2006 – 07/2007)

Performed office administrative support of imported goods; responded to telephone and email inquiries; provided product information to help customers. Accomplish department and organization mission; completed documentation of incoming goods; verify that all documentation adhered to import policies and regulations. Managed shipments to and from foreign countries; handled client billing/invoices.

Selected accomplishments:

Managed and maintained schedules and timelines for incoming products; resolved shipping problems; conducted research into product history on database.

Organized, drafted, and prepared well-written correspondence and memoranda; ensured accuracy in documenting items shipped; entered data, recorded and identified items and transport information.

A VARIETY OF EMPLOYERS / TEMPORARY POSITIONS, Various Cities, Italy

Office Clerk / Stock Clerk (6/2000 – 9/2006)

Worked for several different companies in short-term, temporary position, from less than one month to more than two months; companies served and positions held included: Office Clerk for Delphi, in Gallarate, Italy; Stock Clerk for T.B.M., in Besnate, Italy; Office Clerk for Parah, Gallarate, Italy; Office Clerk for Fiamma, Cardano al campo, Italy. Performed a variety of data entry tasks, including payroll and invoicing; answered direct incoming calls and took clear and accurate phone messages; completed clerical tasks and assignments as needed.

Selected accomplishments:

Completed short-term/temporary assignments for high-profile companies in highly competitive industries, including: automotive services and aftermarket (Delphi and Fiamma), and fashion (TBM and Parah) industries.

High adaptability with new work environments; handled office duties and tasks; adapted quickly to processes and needs of a variety of different personnel in different types of environments.

Input customer and product data into system for order processing. Performed data entry tasks in an accurate and timely manner; examined data records, prioritized tasks, multi-tasked to meet deadlines.

Ensured attention to detail; used strong organizational abilities to record and input incoming data for completeness, accuracy of codes and other information. Identified and corrected potential problems in processing.

Education & Training

Perito aziendale e corrispondente in lingue estere

Istituto I.T.P.A. Carlo Rosselli, Gallarate, Italy

Technical/Digital Skills

Competent with most Microsoft Office programs, HTML, and As400 and Archview

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