LEONARD P. TORRES

**** ********* *****, *** *****, Texas 77357 832-***-**** adyp5z@r.postjobfree.com www.linkedin.com/in/leonard-torres-63884935/

SUMMARY

A dynamic and results-driven human resources professional with experience in organizational development, recruiting, talent management, mergers and acquisitions, benefits, payroll administration, counseling, and regulatory compliance. Excels at building, developing, and training teams for top performance to consistently surpass client satisfaction metrics. Proven aptitude for identifying and implementing innovative solutions to improve system processes and drive efficiency.

EXPERIENCE

ALIGHT (FORMERLY AON HEWITT), The Woodlands, Texas

Senior Benefits Specialist, 2021-2023

Administered health benefits, 401(k), and pension and resolved complex issues from client, Morgan Stanley.

Trained and counseled 400+ representatives in onboarding, inquiries, payroll, pension, 401(k), and company benefits.

Received eight client commendation letters; recognized for performance in customer service.

AON HEWITT, The Woodlands, Texas

Customer Service Supervisor-Morgan Stanley, 2016-2021

Served as problem solver of complicated cases presented by Transactions or functions not properly performed.

Deescalated calls from three divisions of Morgan Stanley including Health Benefits, 401K and pension.

Assisted with new hire onboarding and Morgan Stanley guidelines to being Hired

Customer Service Representative, 2015-20116

Served as third-party benefits administrator for American Airlines client of Aon Hewitt.

Handled annual enrollment, new hires, and transfers of employees.

Assisted 500,000 employees with life events, changes in coverage, and death-in-family counsel

RANDSTAD INC., Houston, Texas

Human Resources Benefits Administrator, 2014-2015

Counseled new retirees on new coverages and financial options available to them.

Informed all employees of leave options and impact on benefits and payroll.

Clarified payroll deductions to all employees.

FLEXI ADMINISTRATIVE SERVICES LLC, Houston, Texas

General Manager, 2012-2014

Oversaw growth of stores by gaining as many customers as possible.

Met with regional and department managers each month to discuss results and strategies going forward.

Conducted staff meeting to provide proper staffing and training for three locations.

Created new marketing strategies for region to enhance customer interactions.

Closed all contracts to ensure that all options and terms were understood by customers.

ADDITIONAL EXPERIENCE

AARONS CORPORATE FURNISHINGS INC., Houston, Texas, Assistant Manager, Special Project Manager, 2008-2012. Supervised over 1,000 accounts to ensure all monthly revenue dollars were met. Monitored quality control of all orders and inventory management in building. Routed all truck logistics to ensure on-time deliveries and cost efficiency. Assisted with special projects designated by district manager as needed. Specialized in large multi-unit projects.

KRAFT FOODS INC., Houston, Texas, Territory Sales Manager, 2006-2008. Oversaw sales for Nabisco crackers for North region of Houston. Staffed and directed all sales personnel to ensure proper coverage to benefit customers. Attended district sales managers meetings and presented new strategies and company expectations.

RANDALL’S FOOD MARKETS INC., The Woodlands, Texas, Assistant Store Director, 1990 to 2006 Attended Safeway Store director school. Covered 9 formal training modules which included staffing including ADA and U. S. labor laws. Conducting interviews and onboarding mew employees, security features, and as benefit such as Health and 401K options shown company procedure.as well as accounting principles need for day to day operations.

EDUCATION

SAM HOUSTON STATE UNIVERSITY, Houston, Texas

MANAGEMENT CONCENTRATION FOR BBA

PURSUED DEGREE 91-CURRENT.

Contact this candidate