Customer Service Specialist
Resume:
Breanna Green
**** ***** **, ****** ****, mo ****6
adyp5q@r.postjobfree.com
PROFESSIONAL SUMMARY
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. EMPLOYMENT HISTORY
Sales/Customer Service Specialist, Spring Venture Group. Kansas City, MO Jul. 2021 – Present
Taking approx. 60-100 calls per day
Transferring leads to agents
Qualifying and Unqualifying leads depending on what they have to see whether we are able to assist them in a review for their coverage
Complying with metrics goal, of occupancy and quotes and submissions Disability and Leaves Associate, Aerotek (Temp). Seattle, Washington Jun. 2019 – Jul. 2021
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Assisted employees with information from their case manager, through creating task or reaching out to case managers.
Assisted employees in uploading their documentation into their files and cases, and also reviewing documentation.
PSR Agent, Maximus. North Kansas City, MO
Mar. 2017 – Jun. 2019
Collect preferences.
scheduled Veteran for appointment
handle documents of Veterans
resolve issues between Veteran and Providers by editing errors on the authorization dept so providers can then submit to claims and get paid.
Kencare, Customer Service Representative. Topeka, Kansas Feb. 2012 – May. 2017
Personally managed any unresolved customer issues. Provided customers with important details about billing payment processing and support procedures and requirements
SKILLS
Case Management Microsoft Proficent
Problem Solving
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