Body Shop Service Advisor

LOVEDALE MARTIN

GSM : ***** - ******** / **************@*****.***

Automobiles –Workshop/ Body shop/ Service/ Motor Survey – Motor Claims

OBJECTIVE:

Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people. This will help me to explore myself and realize my potential willing to work as a key player in challenging and creative environment. Exceptional ability to work under pressure, offering around 14 years of successful experience in AUTOMOBILES INDUSTRY in sultanate of Oman as well as India. Proven leadership, technical communications, human relations, analytical interpersonal, client relation’s skills, technical skills. Responsible to carry out the expectation levels of the customer. At the same time, this position is also responsible for keeping the cost under control in the respective work centers.

CAREER HISTORY

Oman Qatar Insurance Company (SAOG)

(Motor Surveyor – Motor Claims) Oman – Muscat

03-07- 2011–Till date

Oman - Muscat

SAUD BAHWAN AUTOMOTIVE L.L.C 27-09-2005 to 02-04-2011

(Dealers of Toyota, Kia, Ford, Lexus & Daihatsu)

MUSCAT, SULTANATE OMAN

Senior Executive

Body shop / Service Marketing Activities

LANSON TOYOTA PVT LTD Chennai, INDIA

Senior Service Advisor 05-06-2003 to 15-09-2005

LANSON TOYOTA PVT LTD Chennai, INDIA

Technician 08-01-2001 to 04-06-2003

ZENECA AGRO CHEMICALS LTD. Chennai, INDIA

Erection & Maintenance 15-09-1999to 25-10-2000

MADRAS DOCK LABOUR BOARD Chennai, INDIA

Apprentice 05-09-1998 to 04-09-1999

PROFESSIONAL EXPERIENCE

Motor Engineer- Claims Department

Continuously monitor the performance of claim team members.

Ensure strict professional work environment in all stages of claims.

Professional engagement with clients, repairers, and dealers.

Everyday vigilance on claim tracking activity & database.

Constantly monitor survey reports / repair authorization.

Reduce claim settlement time

Resolve complaints within 24 hours.

Liaise with Complaint officer & Capital Marketing Authority for ensuring swift & satisfactory disposal of complaints.

Communicate officially with regulatory authorities as required.

Implement and adopt translation/worksheet/file notes/audit trail on claim files upload appropriately, as required, for easy resolution.

Liaise with auditors/lawyers/surveyors/other Insurance companies appropriately, as required.

MIS reporting and using it to improve processes

Monitor legal cases suggest defense/cost-effective solution.

Identify fraudulent claims and take up appropriate legal actions.

Ensure that legal / recovery claims / salvage register is maintained by the department.

Implement & monitor adequate loss reserve practice.

Inform the management on training requirement of staff.

Inform U/W exceptions / bad risks / multiple claims etc.

Conduct periodic staff meeting on the service improvement.

Review O/S of major repair/Total Loss files every month.

Bodyshop Experience

Ever since joining Saud Bahwan in their body shop operations in Muscat Capital city, was involved with mainly in Accident repairs of Toyota, Kia and Ford Vehicles.

The job function initially was to supervise the repairs on the shop floor and complete jobs are various nature in a time bound manner. The focus was on quick completion at the same time ensure good profitability.

The job involved allotting repair times to Floor technicians, discuss and implement Repair plans and supervision of critical nature jobs like chassis alignment, rollover vehicle repairs etc.,

The cost economics of every job was monitored and a judicious mixture of Repair, replacement of parts had to carried out for optimum results.

Insurance Jobs needed approvals from the surveyors for additional parts and labour and the job involved arranging for such surveys and conducting the same.

The control of cost of consumables, time consumed by technicians, including overtimes etc was a important job function in this area.

From a output of around 600 vehicles in 2005/8 the production had risen to almost 1000 vehicles when the body shop operations were shifted from 2010 to Mega Body shop having 16 paint booths and state of art line production system.

Post estimation, survey to be arranged with individual insurance company surveyors and getting the approvals for repairs, getting customer concurrence on depreciation and labour differences etc were the major action areas.

Development of good interpersonal relationship with insurance companies claims depts.. for enabling smooth conduct of surveys, finalization of repair costs, were areas of focus.

Explanation of cost of repairs including the quantum of depreciation costs with the end users for conversion of repairs as per local insurance regulations were key for growth of insurance repair business.

Post repair concerns of customers resolution in consultation with the respective floor in charges were also of equal importance.

RELEVENT EXPERIENCE AS A SERVICE ADVISOR / FLOOR SUPERVISOR:

Actively involved in raising and opening of service / job cards for the customers as well as handling and resolving their problems in a customer friendly manner.

Diagnosed the actual fault in the vehicle and accordingly provided the customer with cost estimates on the repair work for the vehicles.

Performed supervision of the complete service activities by directing the workforce on the jobs allocated. Directed a team of mechanics.

Provided technical support and advice to staff in carrying out the given assignments.

Performed troubleshooting and problem analysis of the vehicle, vehicle inventory, road testing, job allocation, parts procurement.

Ensured job flow working procedures are adhered to company specified guidelines and system.

Ensured a safe and accident free floor areas. Provided technical advice and guidance to customer and staff.

Liaised and maintained healthy relationship with surveyors and engineers from the insurance Companies for settling of insurance claims and procurement of payments concerned.

RELEVENT EXPERIENCE AS A TECHNICIAN:

Responsible for preventive, repair and scheduled maintenance activities of the vehicles, to ensure trouble free operations of the vehicles. Investigated mechanical failures or unexpected maintenance problems.

Liaised with spare parts department personnel to ensure spare parts were available on-time so the repair and maintenance of vehicles were carried out on time to customer’s satisfaction.

Provided technical guidance and advice to customers on vehicles repairs and maintenance, repair costs etc.

Optimized work efficiency and met on-time vehicle delivery requirements, enhanced customer satisfaction and reduced quality complaints on repaired vehicles.

Personal attributes

Excellent customer facing skills.

Disciplined, energetic and results orientated.

Having a analytical approach to problem solving.

Can create a environment where colleagues and staff can develop and excel.

High standards of numeracy and literacy.

Assertive and confident.

Self-starter, who can multi-task in a demanding environment

KEY AREAS

Communication skills

Results orientation

Focus on customer

Conceptual thinking

People development

Networking

Service planning

Negotiating skills

Service knowledge

Effective Leadership

ACADEMIC EDUCATION

DIPLOMA IN MECHANICAL ENGINEERING

Thai Moogambigai Polytechnic, Chennai - April – 1998

H.S.L.C.-March - 1995

St. Joseph’s Anglo-Indian Higher Sec. School,( Anglo-Indian School) Chennai

TECHNICAL PROFIENCY

Good Knowledge of: Microsoft word, Excel,Outlook & Email

PERSONAL DETAILS

Father’s Name : Mr. Grenville Martin

Nationality : Indian

Date OF Birth : 18.04.1975

Permanent Address : Jains Green Garden,

: T2,Third Block,

: Sastri Nagar,Kodungaiyur,

: Tamil Nadu, Chennai – 600060

: South India

Mobile No : 0091- 996-***-****/0091-729-***-****

Passport No : L9737990

Languages Known : English, Tamil, Malayalam, Hindi and Arabic.

Contact this candidate