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General Manager Customer Service

Location:
Denver, CO
Salary:
85,000
Posted:
August 04, 2023

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Resume:

Teresa (Teri) Weston - O’Hara

(***) *** - **** adyp4r@r.postjobfree.com

EXECUTIVE HOSPITALITY SKILLS

Hospitality Senior-Level Manager, with a 20-year career orchestrating prosperous and thriving Hotel Sales & Operations. Dependable for high customer satisfaction scores, allocated budget, and capital expenditures, while controlling overall profit and loss requirements.

Scrutinized daily, weekly, monthly sales, trends, and reports to place business proactively. Proficient in Revenue Management and STR. Maintained the ability to find the right mix of occupancy and ADR and attained RevPAR Growth without increasing controllable expenses. AIMBRIDGE HOSPITALITY, LLC MARCH 2022 - CURRENT

WOODSPRING SUITES COLORADO SPRINGS NORTH - AIR FORCE ACADEMY GENERAL MANAGER

• New Build hotel, hired 1 week prior to opening. Assisted TFM in preparing site for open readiness.

• Received a 94 score on recent QA inspection by CHOICE HOTELS INTERNATIONAL.

• Seamless execution of Simply Fixed preventative maintenance program implemented in 2023.

• Involved in new Hotel construction timeline, plus Grand Opening festivities. Led the way, educated crew on new PMS, selling, and expectations upon opening.

LEGACY MANAGEMENT, LLC OCTOBER 2021 – JANUARY 2022 MY PLACE HOTEL COLORADO SPRINGS NORTH AFA

GENERAL MANAGER

● Delegated and entrusted new duties to the TEAM, which perpetuated pride in taking strides to enhance the quality of the hotel cooperatively.

● Promoted Sales in Community with Tri-Lakes Chamber of Commerce.

● Energized the team culture, implemented SOPs to correct any corporate policy infractions and general vision.

● Water main break on 4th floor 01.02.2021, had to close to re-model. COLORADO HOSPITALITY, INC. MAY 2020 – SEPTMEBER 2021 AREA TASK FORCE MANAGER

COMFORT INN & SUITES, RAMADA INN, DAYS INN, QUALITY INN, SUPER 8 & TRAVELODGE

● Conducted as Interim GM/DM/RDO for 6 weeks (or longer) depending on conditions.

● Accountable for efficiently and expeditiously assessing Associates and their interpretation and understanding of collaborative mission.

● Evaluated the Asset structurally and operationally. Ensured undertaking and execution of preventative maintenance program by Facilities Department.

● Reported detailed findings and carried out action plans to boost or correct inventory, ordering, cleanliness, customer service, recruiting, hiring, training, etc.

HEALTH CARE EXPERIENCE **SEE PAGE 2**

EXTENDED STAY AMERICA HOTELS NOVEMBER 2008 - JULY 2017 GENERAL MANAGER, AREA OPERATIONS MANAGER & TASK FORCE MANAGER (AZ, CO, CA, OR, WA)

● Facilitated Phase 2 & 3 Renovations and Grand Re-Openings.

● Mentored on-site crews, furnished explanations, supplied situational examples and truthful, yet accurate, insight behind the reasons for our current methods, techniques, and protocols.

● Articulated to the clan, a rise to boost spirit, which nurtured associates to make their own decisions with confidence from the knowledge they learned.

HOTEL GOLD CROWN JUNE 2007 – AUG 2008

CLARION CENTENNIAL AIRPORT & SUPER 8 MOTEL LAKEWOOD GENERAL MANAGER

AMARILLO SUPER 8, INC. MARCH 2005 – JUNE 2007

RAMADA CONTINENTAL HOTEL DENVER and SLEEP INN & SUITES FORT COLLINS GENERAL MANAGER

PROVIDENCE HOSPITALITY, LLC SEPTEMBER 2003 - MARCH 2005 THE HISTORIC PLAINS HOTEL & CONFERENCE CENTER, CHEYENNE WY DIRECTOR OF OPERATIONS

SIX HATS, A HOSPITALITY COMPANY, LLC AUGUST 2001 - SEPTEMBER 2003 BEST WESTERN REGENCY GREELEY and BOURBON STREET RESTAURANT AGM /SALES & MARKETING DIRECTOR

● Carried out selling and operating 20,000 sq ft meeting & banquet space on site.

● Fostered Cajun restaurant concept, concocted a unique logo, composed and carried out for fresh marketing materials & literature expansion.

● Promoted Sales actively in Community with Chamber of Commerce & Downtown Development Authority. EDUCATION

● NORTHEASTERN JUNIOR COLLEGE, Sterling, CO (Business Administration, A.A.)

● PUEBLO COMMUNITY COLLEGE, Pueblo, CO (Radiologic Technology Studies)

● AIMS COMMUNITY COLLEGE, Greeley, CO (Spanish)

● MORGAN COMMUNITY COLLEGE, Fort Morgan, CO (Working on B.S. in Communications) TRAINING + CERTIFICATIONS

● TRI-COUNTY HEALTH DEPARTMENT, Matter of Balance Instructor

● PHLEBOTOMY LEARNING CENTER, INC., Phlebotomy Certification Program

● AMERICAN HOTEL & LODGING ASSOCIATION, Certified Hotel Administrator ADVANCED COMPUTER SKILLS

● FULL MICROSOFT OFFICE SUITE (inc. Outlook, Teams, SharePoint), GOOGLE applications & APPLE/MAC SOFTWARE PROPERTY MANAGEMENT SOFTWARE

● JONAS CHORUM, SYNXSIS, CHOICE Advantage, MSI, NITECLERK, HOTELKEY, AUTOCLERK, Opera, Delphi, Oracle, Micros, etc. HEALTH CARE EXPERIENCE [SEPT 2019 ~ JUNE 2020]

CLIENT CARE & EMPLOYEE MANAGER [SEPT 2019 - JUNE 2020] Centennial, CO HOME CARE ASSISTANCE of CENTENNIAL

LIFE ENRICHMENT & LEAD REMINISCENCE CARE MANAGER [JUNE 2019 – SEPT 2019] Denver, CO SUNRISE SENIOR LIVING COMMUNITY ~ PINEHURST

.

PHLEBOTOMIST [JAN 2019 - JULY 2019] Centennial, CO EXAM ONE, QUEST DIAGNOSTICS, INC.

CAREGIVER [NOV 2018 - JAN 2019] Castle Rock, CO

HOME CARE ASSISTANCE of DOUGLAS COUNTY



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