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Customer Service Forklift Operator

Location:
Dresden, TN
Posted:
August 04, 2023

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Resume:

DAVID

WINGATE

+1-321-***-****

adyp3s@r.postjobfree.com

Mims, FL 32754

CONTACT

Seasoned executive with

progressive experience in project

oversight and executive leadership.

Consistently achieve optimal

utilization of staff and operations

through process improvement

planning, program coordination, and

cultivation of strong business

relationships. Established track

record of creating and implementing

programs and long-term business

strategies aimed at company

growth. High-energy leader of cross-

functional teams, successfully

aligning customer needs and

organizational objectives to ensure

optimal operating efficiency.

CAREER OBJECTIVE

Business Owner/Operator

D Wingate Restoration, Mims, FL

Operations Executive & Project Manangemnt

D Wingate Restoration, Mims, FL

US

EXPERIENCE

December 2001 - Present

Managed all aspects of business ownership and operational management, keeping business running smoothly.

Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.

• Requested and reviewed project updates to meet deadlines. Organized and led kickoff and status meetings to communicate project expectations prior to project execution.

Planned, scheduled and coordinate project activities to meet deadlines.

Conducted research on the latest web technologies in order to stay

• ahead of industry trends.

Cultivated and maintained effective working relationships with clients.

Developed and implemented effective project management strategies to ensure timely delivery of projects.

Developed departmental objectives, budgets, policies, procedures

• and strategies.

• Experienced with social media and communications platforms.

• Provided efficient and courteous service to customers at all times.

• Troubleshot minor problems and reported larger technical issues. Ensured effective communication among staff members by providing training when necessary.

Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.

• Determined price schedules and discount rates.

• Transmitted and explained work orders to laborers. Recommended and initiated personnel actions, such as promotions, transfers, and disciplinary measures.

Created and nurtured relationships with referrers, influencers, and

• partners to promote strategic goals.

May 2000 - Present

Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.

Independent Business Owner

Dave Wingate Tile, New Smyrna Beach, FL

Established strong relationships with vendors to ensure quality products at competitive prices.

Collaborated with designers, developers, and engineers on product

• development initiatives.

• Kept operating expenses low with good business controls. Negotiated contracts with vendors and distributors to manage product distribution, establishing distribution networks, and developing distribution strategies.

Optimized website performance through SEO best practices and

• analytics tracking.

Answered customer questions and made product recommendations according to needs.

• Experienced with social media and communications platforms. Committed to delivering excellent customer service while working in

• a fast-paced environment.

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Troubleshot minor problems and reported larger technical issues. Developed comprehensive project management plans and schedules to ensure successful completion of projects within the allocated budget and timeline.

Provided training and coaching to team members to foster development and maintain a high level of performance.

Created and implemented successful recruitment strategies that resulted in the hiring of highly-qualified personnel.

Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.

Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.

• Delegated tasks, freeing up time to focus on higher-value activities. Minimized staff turnover through appropriate selection, orientation

• and training.

June 1989 - Present

Managed day-to-day operations of the business including accounting, payroll, customer service, product development, and staff management.

• Handled cash to balance cash registers and prepare bank deposits. Maintained a high standard of customer service through quality

• assurance checks.

Reviewed sales contracts and vendor and consultant contract agreements.

Formulated pricing models based on market trends and competitive landscape.

• Prepared operational and risk reports

Negotiated contracts with suppliers to maximize profits while

• maintaining quality standards.

Developed an effective sales strategy that increased revenue by 30%.

Monitored competitor activities closely in order to identify opportunities for innovation or market expansion.

Analyzed customer feedback to improve the overall quality of

• installation services provided.

Performed and contracted others to perform pre-building assessments for conceptual cost estimating, rough order of magnitude estimating, feasibility and energy efficiency, environmental, and sustainability assessments.

Daytona State College, Mims, FL

EDUCATION

SKILLS

• Work motivation — Proficient

• Level of motivation and discipline applied toward work

• Sales skills — Proficient

• Influencing and negotiating with customers

• Attention to detail — Proficient

Identifying differences in materials, following instructions, and detecting details among distracting

• Project timeline management — Proficient

Prioritizing and allocating time to effectively achieve project deliverables

• Work style: Reliability — Proficient

• Tendency to be reliable, dependable, and act with integrity at work Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

• Development in any professional field.

• Strategic Marketing

• Personnel Management

• Business Correspondence

• Sales Tactics

• Operations Management

• Risk and Mitigation Analysis

• Industry Networking

• Contractor Negotiations

• Inventory Control

• Defining Company Vision

• Departmental Coordination

• Operational Analysis

• Expectation Management

• Analytical and Critical Thinker

• Management Team Leadership

• Effective Communicator and Public Speaker

• Adaptable and Flexible

• Executive Leadership

• System Optimization

• Showcase Design

• Employee Motivation and Performance

• Industry Expertise

• Project Oversight

• Sales Growth

• Build Revenue Streams

CERTIFICATIONS

• Customer Service (10+ years)

• Estimating (10+ years)

• Scheduling (10+ years)

• Budget

• Forklift

• Forklift Operator (10+ years)

• Commercial Tile setter (30+ years)

• Residential Tile setter (30+ years)

• Shower remodel (30+ years)

• Sales (10+ years)

• Sales Experience (40+ years)

• Outlook

• Word

• Restoration (20+ years)

• Construction Management

• Project Management

• Construction

• Remodeling

• Project Coordination

• Drywall

• Water Damage Restoration

References available upon request

REFERENCES

I have traveled all over the country installing commercial tile work... I have installed Bath & Body works, Victoria Secrets, Embassy suites, 9 out of the 13 barracks at fort Knox, Jimmy John's, LA fitness, Hampton Bay inns, Burger King's, prison parishes in New Orleans, schools, and I'm very familiar with 3 part epoxy grout. And I know how to clean the tile spotless and absolutely no haze whatsoever.. I also installed tons of Walmarts all over the United States,also the biggest Walmart in the United States which is located in Fort Worth Texas. Me and a helper could do a set of bathrooms at Walmart complete with three part epoxy grout, subway tile, 12 x 24 on the floor, with cove Base, about 3,000 ft in 8 days..I make the people I work for a ton of money including myself. With entirely no headaches..Or loss. And I get everyone paid and the job done before or on time with a happy contractor.. That is the end result. Also installed Residential for 25 years straight from Trump Towers down to the regular Residential home. I am a master Tile mechanic I believe in showroom quality even on commercial jobs The contractor I was a sub under ended up on the preferred contractors list for Walmart. Not being egotistical but I know my knowledge of this business. ADDITIONAL INFORMATION



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