Data Entry Quality Assurance

Jessica Truett Dedman

(C) 775-***-**** **********@*****.***

SUMMARY

Organized and detail oriented Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks. SKILLS

● 10 key

● Attention to detail

● Communication

● Data Entry

● Database

● Inventory

● Team lead

● Strong organizational skills

● Managing

● Microsoft Office

● Outlook

● PowerPoint

● Word

● Excel

● Quality Assurance

● Sales

● Customer relations

● Inbound and outbound calling

EXPERIENCE

Career Strategies, March 2020- March 2021

Charlotte, NC

● Promoted the property to businesses in the local area through marketing collateral, phone calls, and email messages.

● Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.

● Used industry tools such as YARDI Voyager, Knock, BlueMoon, LRO,BetterNOI, Checkpoint I.D.

● Researched property values to determine competitive market pricing.

● Settled tenant conflicts in the most effective manner possible.

● Escalated critical issues to the property manager to ensure immediate resolution.

● Contacted and followed up with tenants on renewal notices.

● Encouraged prospective tenants to fill out applications after property tours.

● Maintained accurate records of all correspondence with and from tenants.

● Conducted background checks on applicants.

First Communities, February 2020- Present

Charlotte, NC

● Promoted the property to businesses in the local area through marketing, phone calls, and email messages.

● Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.

● Used industry tools such as YARDI Voyager, Knock, BlueMoon, LRO,BetterNOI, Checkpoint I.D.

● Researched property values to determine competitive market pricing.

● Settled tenant conflicts in the most effective manner possible.

● Escalated critical issues to the property manager to ensure immediate resolution.

● Contacted and followed up with tenants on renewal notices.

● Encouraged prospective tenants to fill out applications after property tours.

● Maintained accurate records of all correspondence with and from tenants.

● Conducted background checks on applicants.

WellsFargo Distribution, July 2019-October 2019

Charlotte, NC

● Quality Assurance, inspected new account kits for damage or falling short of standards.

● Process work according to established productivity and quality standards; this includes hand assembly and machine operation, for receiving, logging, processing, packing, QC, and shipping and distributing work to meet established service level agreements.

● Verify product orders for coding, requested quantities, and authorized approval.

● Perform simple data entry tasks, compiling simple data, with routine math calculations for tracking productivity at the end of shift Verify and communicate discrepancies in the workflow and support other areas as needed.

● I achieved high production and quality standards.

● Attention to detail and accuracy skills.

Independent Sales Representative, Avon, October 2014-Current Huntersville, NC

● Achieved $1,000+ monthly sales goals.

● Cold-called prospective customers to build relationships.

● Follow leads and establish new customer accounts.

● Maintained Productive Relationships with existing customers through exceptional follow-up Updated database with customer and sales information, Delivered products to customers in a timely manner.

Hamrick Mills Inc - Fulfillment & Inventory Management, November 2011-May 2013 Gaffney, SC

● Quality Assurance, inspected merchandise for damage or falling short of standards.

● Ensured bulk merchandise items were stamped with the correct price.

● Utilized 10 key during inventory checks.

● Assisted in managing inventory to be delivered to retail partners using Microsoft Office Excel.

● Created summary reports of order trends and customer spending.

● Utilized multiple computer systems, applications, and search tools to find information.

● Organized process for more efficient order fulfillment.

● Improved fulfillment process where I was empowered to be able to do so.

● Data entry was quick and accurate, rarely had orders returned for errors.

● Promoted to team lead based on performance, meeting deadlines, work ethic, and attitude. Spartanburg, SC -- Call Center Agent, Advance America, July 2010-August 2011

● Listened and discerned customers needs and identified sales opportunity Typed 40 words per minute and accurately inputted data, close attention to detail Worked with a multitude of computer applications and programs to assess correct information.

● Applied appropriate communication skills to effectively listen and decipher customer needs and issues.

● Routinely took care of the customers' needs while following company procedures.

● Built positive rapport with customers, which helped me sell more products. EDUCATION AND TRAINING

Central Piedmont Community College,, Charlotte NC 2019 Successfully Completed GED Program, Passed all four GED tests including MATH, ENGLISH, SCIENCE, & SOCIAL STUDIES. ACTIVITIES AND HONORS

Employee of the month for best customer service.

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