**/****

Associate In Customs Processes,

Freight Forwarding And

Immigration :

Caribbean Maritime University

Kingston Jamaica

Customs Processing & Freight

Forwarding and Immigration

**/****

High School Diploma:

Oberlin High School

Jam

adyp2a@r.postjobfree.com

404-***-****

Skills

• Adaptability

• Effective communication skills

• Effective interpersonal skills

• Working with a diverse team

Computer Skills – Microsoft

Word, Excel, Access

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• Excellent time management

• Fast paced customer service

• Interpersonal skills

• Email Correspondence

• Problem Resolution

• Payment Processing

• Data Entry

• Inbound and Outbound Calling

• De-Escalation Techniques

• Documentation and Reporting

Education And Training

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Willis Towers Watson Company, WTW - Customer CAre Representative 09/2022 - 02/2023

Bank Customer Service Representative

12/2021 - 09/2022

Kroger - Click-list Clerk

04/2020 - 12/2021

YUREKA DIXON

Summary

Experience

• Updating clients information

• Assess clients' needs using consultative approach Identifying issues with client's policy coverage and effectively gathering suitable solutions

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Follow up with insured individuals regarding premiums and deductibles payments

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Guarantee internal and external service level agreements are met in a timely manner

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• Verify insurance coverage for customers

• Assist customers with billing inquires

Accurately tract and report outbound contact attempts and identify possible trends

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Working with a team of diverse, professionals in a call center environment ttec usaa credit card

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• TTEC USAA Credit card servicing

• Responded to customer inquiries, complaints and comments on a daily basis

• Determine corrective action for high-call volume department

• Assist members with billing inquiries

Assist customers with credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts

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Troubleshoot account problems and submit research requests on behalf of the customers.

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Prepare and deliver online grocery orders that exceed customer expectations for ease of shopping, variety, and freshness

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Liaison with other departments within the store to provide items to execute order completion

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Troubleshoot and maintain e-commerce equipment and ensure staging areas are organized and clean

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Communicate with customers while shopping in person to assist in locating requested items within the store

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Contact this candidate