Customer Service Representative
Resume:
Associate In Customs Processes,
Freight Forwarding And
Immigration :
Caribbean Maritime University
Kingston Jamaica
Customs Processing & Freight
Forwarding and Immigration
High School Diploma:
Oberlin High School
Jam
*************@*****.***
Skills
• Adaptability
• Effective communication skills
• Effective interpersonal skills
• Working with a diverse team
Computer Skills – Microsoft
Word, Excel, Access
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• Excellent time management
• Fast paced customer service
• Interpersonal skills
• Email Correspondence
• Problem Resolution
• Payment Processing
• Data Entry
• Inbound and Outbound Calling
• De-Escalation Techniques
• Documentation and Reporting
Education And Training
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Willis Towers Watson Company, WTW - Customer CAre Representative 09/2022 - 02/2023
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04/2020 - 12/2021
YUREKA DIXON
Summary
Experience
• Updating clients information
• Assess clients' needs using consultative approach Identifying issues with client's policy coverage and effectively gathering suitable solutions
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Follow up with insured individuals regarding premiums and deductibles payments
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Guarantee internal and external service level agreements are met in a timely manner
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• Verify insurance coverage for customers
• Assist customers with billing inquires
Accurately tract and report outbound contact attempts and identify possible trends
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Working with a team of diverse, professionals in a call center environment ttec usaa credit card
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• TTEC USAA Credit card servicing
• Responded to customer inquiries, complaints and comments on a daily basis
• Determine corrective action for high-call volume department
• Assist members with billing inquiries
Assist customers with credit card account management, including payment disputes, processing phone payments, and reviewing features of their accounts
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Troubleshoot account problems and submit research requests on behalf of the customers.
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Prepare and deliver online grocery orders that exceed customer expectations for ease of shopping, variety, and freshness
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Liaison with other departments within the store to provide items to execute order completion
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Troubleshoot and maintain e-commerce equipment and ensure staging areas are organized and clean
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Communicate with customers while shopping in person to assist in locating requested items within the store
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Contact this candidate