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Front Desk Quality Assurance

Location:
Louisiana
Salary:
Open
Posted:
August 04, 2023

Contact this candidate

Resume:

Robert Green

Baton Rouge, LA *****

adyp15@r.postjobfree.com

+1-985-***-****

I am willing to learn and grow and become a viable attribute to an organization with a position where there's a maximization of leadership skills and quality assurance by providing service support, administering programs, program development, and training individuals to where they have the ability to be preeminent. Energetic Quality Assurance Representative with positive, strong motivating leadership and relationship-building skills. Looking to expand my knowledge and broaden my skills within this company. Very creative and innovative to where there's help to contribute and enhance the corporation to receive production abundantly and change lives substantially. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Wholesale RE Investor

Green EZ Mgmt Service LLC - Baton Rouge, LA

August 2020 to Present

Obtain a contract with the home owner and with a cash buyer, negotiate and agree on a price which fits with the numbers and keeps the difference as profit. I generally find and contact distressed properties owners via marketing strategies, make offers, schedule appointments to view the property and record pictures for the proposal to cash buyers. Follow up is also done to grow relationships with sellers. Self Employed Owner/Operator

EZ Rider Trucking - Gonzales, LA

June 2018 to January 2022

I partnered with Action Resources who provides specialized transportation services, hauling chemicals and hazardous waste throughout the U.S. and Canada. Class D license

Regional Sales Manager

PFS Financial Services

September 2012 to December 2019

Met with clients to discuss financial goals, investment timelines and risk tolerance. Also, provided financial advice and matched financial products with customers' needs, questions and goals. Led a team of 10.

Marketing, advertising and development training.

Monitored market trends, identified and pursued potential customer leads, and met the sales goals the team set.

I established recruiting requirements by studying organization plans and their objectives, also meet with managers to discuss needs.

Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites and also provided organization information, opportunities, and benefits. I’ve made tons of presentations and maintaining rapport. Arranged management interviews by coordinating schedules; arranged travel lodging, and meals with escorting applicants to interviews and arranging community tours. Evaluated applicants by discussing job requirements and applicant qualifications with managers, interviewing applicants on consistent set of qualifications. Developed long-term rapport with customers and foster profitable relationships. Administered everyday office activities and managed personal balancing records according to the policy. Provided efficient sales and services to customers and monitored sales for all referral objectives. Assisted the sales team on hone to generate more business through cross selling and effective marketing schemes.

Night Audit Supervisor

Home 2 Suites Gonzales - Gonzales, LA

January 2018 to January 2019

Balanced the revenue and expense transactions, and accounting for hotel, which occurred during the day at the hotel.

Was responsible for the overall operations and appearance of the front desk of a hotel and responsible for attending to the needs of guests, especially during check-in and check-out. I was the number one, frontline person fo service and determined to bring a guest's experience to the highest level possible.

Closed balancing reports and made necessary corrections to guest accounts. Patient Account Representative

Community Health Services - Antioch, TN

June 2017 to January 2018

Was responsible for thorough collection and follow-up activity on insurance accounts in order to expedite claims processes and reimbursements. Analyzed patient accounts to secure and provided information to help resolve any discrepancies regarding accounts with contact to the insurance companies, government agencies, patients and other responsible parties.

Resolved claim processing issues in a timely manner, evaluated problem claims to the appropriate managerial personnel with the insurance carrier’s organization to quickly resolve delinquent claims and contacted patient and third party payers in compliance with established policies and procedures. Reviewed assigned claims working within the established productivity standards and did follow-ups to maintain and update all patient accounts to reflect current information. Auditor/Manager

Hilton Garden Inn Brentwood

February 2016 to January 2018

Balanced the revenue and expense transactions, which occurred during the day at the hotel. Was responsible for the overall operations and appearance of the front desk of a hotel and responsible for attending to the needs of guests, especially during check-in and check-out. I was the number one, frontline person fo service and determined to bring a guest's experience to the highest level possible.

Closed balancing reports and made necessary corrections to guest accounts. Patient Account Rep. - Billing Representative

Fresenius Medical Care / Brooke Companies

June 2014 to December 2016

Was responsible for a variety of office and clerical tasks relating to claims processing. I spoke with Dialysis clinics on a daily basis about patients to resolve past-due accounts, investigate the patients account status, investigate and correct errors in regards to the patient's medical records, correct ICD-9 and 10 codes and any missing account information. Made contacts to attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters.

Completed work orders and ensuring accounts met revenue assurance criteria. I verified equipment and rates on customers' accounts to make sure they were accurate. Reviewed work orders for customer signatures.

Reported any issues to tech operations.

Made sure the daily goals were achieved in a timely efficient manner. Prepared reports to identify and resolve accounts receivables and referral problems. Verified and performed mathematical computations.

Composed and typed routine correspondence, memos, letters, etc. and performed other duties as they were assigned.

Admin Assistant

Community Development Corporation - Dillard University August 2010 to May 2014

Public relations.

Develop a personal relationship with students within the area of responsibility and become familiar with other students within your living unit.

Facilitate a variety of activities to promote both building and area community spirit in the residential community.

Plan and promote activities, which encourage formal and informal student interaction with faculty and administrative staff.

Support the planning and presentation of development programs within each residential community. Trained and developed 5 team members with exhibits and community fair outreach programs Performed various tests to check for durability within the Development Program and other desirable characteristics.

Taking down the findings, preparing reports, accepting or rejecting lots produced, participating in implementation of quality control programs, preparing training manuals and quality guidelines, and performing other tasks assigned by the Vice President. Education

Bachelors of Science in Business

Dillard University - New Orleans, LA

2010 to 2014

Skills

• Front Desk

• Guest Service

• Administrative Assistant

• Marketing

• Outlook

• Payroll

• ICD-9 (2 years)

• ICD-10 (2 years)

• B2B (Less than 1 year)

• Microsoft Office (5 years)

• Bookkeeping (Less than 1 year)

• Data Entry (2 years)

• Night Audit

• Property management

• Business development

• Transportation planning

• Analysis skills

• Logistics

• Social media management

• Adobe Creative Suite

• Google Docs

• Google Suite

• Account Analysis

• Account Management

• Program Development

• Insurance Sales

• CPT Coding

• Microsoft Excel

• Research

• Microsoft Word

• Leadership

• Sales

• Negotiation

• Project Management

• Accounting

• Medicare

Certifications and Licenses

Series 6

January 2019 to December 2019

sell mutual funds, variable annuities and insurance. Life Insurance

January 2019 to March 2019

Sell life insurance policies to families in need

Driver's License

Non-CDL Class C

Chauffeur's Permit

Passenger Endorsement

CPR Certification



Contact this candidate