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Data Entry Customer Service

Location:
Hampstead, NC, 28443
Posted:
August 04, 2023

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Resume:

Deanna Gazaway

*** ******* **. ********* ** *****

Phone#: 910-***-****

Email: adyp0q@r.postjobfree.com

I extract data of patients from various sources and manage it in an organize electronic medical records computer base system. Precise consume demographics information data entry and access in all relevant electronic data system. Frequently using with excellent skills in windows and Mac OS, Work processer (Microsoft word and google Docs). Presentation software (Power Point, keynote), spreadsheet (Excel, Google spreadsheet), communication and collaboration tools (slack, Skype), accounting software (Quick Book’s, Fresh Book, Xero), and Data visualization.

documents to computer system. Frequently using an image scanner. Converting drawing to a vector using a tracing software when editing software.

I’m knowledgeable on the process of project appraisal ( Initial Assessments, define problem and long-list evaluate alternatives, compare and select project appraisal), and project appraisal software system ( keyboard, pointing devices translate taps, gestures and drawing input, paint brushes, air brushes, CAD pucks, Data drives and Audio/video devices and use it to unput sketches and other property data into the computer. I have actively cultivated strong working relationships with colleagues a manager increasing work productivity.

I am knowledgeable in survey computations with spreadsheets, CAD software, custom software, and programs

I am knowledgeable with ArcGIS field maps. To ensure computer sketch dimensions are consistent with field documents and inform staff on any discrepancies. Ensure field cards prep sketching tools and directions for field staff. I file maps and property cards in appropriate sequence and location.

I am experienced in preparing office correspondence, mailing, and maintain personal production records and submit to management.

I am experienced with excellent skills in verify the accuracy and perform quality control checks for individual and peer data entry.

I have 18 years’ experience with preparing and sorting documents for data entry. Checking to ensure accuracy of the data that has been inputted. Resolving discrepancies in information and obtaining further information for incomplete documents creating data backups as part of a contingency plan. Responding to information requests from authorized member. Testing new data systems and software updates, computer literacy and familiarity with various computer programs such as windows and Mac OS, Office Suites (Microsoft office, G Suite), presentation software (Power Point, keynote), spreadsheets (Excel, Google spreadsheet), communication and collaboration tools (Slack, Skype), accounting software (Quick Books, Fresh Book, Xero).

Sort and deliver incoming mail-emails and send outgoing mail-emails. Schedule appointments and receive customers. Provide general information to staff, clients, or the public. Type, format or edit routine memos or other reports. Copy, file, and update paper and electronic documents, collect information and perform data entry. Excellent mathematic/geometry skills. Diligence knowledge of grammar and punctuations, ability to work to time constraints.

I have extensive knowledge in Date base management, Adobe software suite, Data mining, mobile development, user interforce design, marketing campaign management.

I perform demonstrate and encourage integrity, dependability, effective, communication, open-mindedness, teamwork, creativity, problem-solving, critical thinking, adaptability, organization, willingness to learn, empathy, customer service, time management, and leadership.

Job History

CARING HANDS AT HOME

Address: 115 Mallard Dr. Hampstead NC 28443 Phone number: 910-***-****

DATE STARTED: 01/01/18 – present

POSITION/JOB TITLE: President and founder of Caring Hands at Home, CAN, Med Tech, Med Aid, wound care treatment, Chronic Care Coordinator, House manager, account manager, data entry, schedular for staff and clients, quality control, promoting and marketing manager.

I am the president and founder of Caring Hands at Home. As President and head of the company (Caring Hands at Home), I guide the strategic vision and oversee its implementation. I communicate with each client and their family members, setting and tracking goals for key operations for the clients. I establish and conduct organizational procedures, goals, and policies. Directing, overseeing and organization’s budgetary and financial activities. Managing general activities and associated with providing services. Consulting with staff about general operations. Negotiating and approving agreements indictors, financial statement. Identifying areas to cut costs while improving program performance, and policies. I oversee the caregivers progress with their clients and address any issues the client, family member and caregiver are facing. I oversee the clients and caregiver’s schedule. I ensure the caregivers arrive at the client’s place of residence.

I provide strong leadership for my company by collaborating with my team to establish short and long-term gals. I preside over the entire work force, manage budgets, and ensue resources are all located properly. I collaborate closely with team members to ensure our services meet and exceed our clients’ expectations. I facilitate and guide company operations to ensure company goals are met. I build business relationships, with clients and their family members to determine what metrics to use to measure success. I explore different avenues for funking, determining the potential risks and rewards for each business opportunity. I use communication skills to discuss issues and negotiating persuasively and clearly with direct subordinates while explain their decisions and policies to both outside and within the company.

I have excellent decision-making skills when managing an organization ad establishing policies while assessing assorted options and selecting the best course of action. With excellent leadership skills for leading an organization and coordinating resources, policies, and employees. I utilize my management skills to direct and shape my company organization’s operations including managing budgets, business plans, and employees. I utilize my excellent critical thinking skills for identifying and resolving organizational issues, recognizing short comings, and conducting solutions. With my time-management skills for completing multiple tasks at the same time under own direction to make sure work is done and goals are met.

Daily I manage important business reports, meeting with consultants and creating strategic models for different business scenarios. I travel to visit with clients and their family members. I present quality assurance. I make sure my company has appropriate staff structure to accomplish goals efficiently, adjusting optimize business operations.

I consolidate market research and budget analysis, data, to project profitability and production capabilities. I present this this information to team members and explain strategies for meeting and exceeding our goals.

I oversee quality control. I depict weather processes are meeting their intended specifications and if not, the degree by which they vary from those specification, and help in error correction. I use the Taguchi Method of quality control, to emphasize the roles of research and development to reduce the occurrence of defects in my company. I ensure that all clients quality is maintained in which both management and employees strive for perfection. I establish will-defined control.

I manage appointments in Outlook. I effectively use technology in everyday duties including Microsoft Office, Outlook, and Web 2.0 tools. I develop process maps and spaghetti diagrams and reduce travel distances. I design layouts for machines, workspace and ancillary equipment and reduce floor space. I ensue proper formatting and template quality to maintain a professional image with clients.

I have 20 years’ experience in operating systems, such as windows and Mac OS. With experience in office suites (Microsoft Office, G Suite), to compose various colluviation and productivity tools, such as Microsoft word, Outlook, and Excel. I have known age in work processors, such as Microsoft word and Google Docs, to help produce digital documents. With presentation software skills, to utilize PowerPoint.

I am experienced in Excel and Google spreadsheets. To organize data and other information into tables and quickly calculate numbers and advance data analysis. I also use Data visualization along with my knowledge of spread sheets. I use accounting software, such as Quick Books, Fresh Books, Xero to help manage account payments or other financial data.

My skills in Microsoft work: creating work documents, Dyadic page, layouts, text formatting, inserting images and bookmarks, creating, modifying, filing tables, page navigation, create graphs and charts, grammar check, printing setup, fast typing speed.

I create print ready designs and mockups, generated detailed graphs to provide better visual illustrations in data representation. I use Microsoft work to proofread and edit business documents before reaching out to clients, I utilize Excel skills to perform many tasks such as determine, analyze, and improve my company’s strategic goals. Calculate my company’s department budget and profit. Record data and data entry inputs. Build a schedule to track significant dates, project instructions or work progress. I utilize Excel to capture and record important data. I take existing data from a separate document and input the document into Excel. I create a financial strategy or budgeting plan from scratch and type it into Excel. I transfer schedules from an outside source and rebuild it in Excel. I use short cuts and formula functions (SUMIF, COUNTIE, VLOOKUP) with Excel to calculate and record data sets efficiently. I have experience in Excel charts and graph for presenting, highlighting and lyrical findings. I Excel to sort through pre-existing data and determining what to keep on the current spreadsheet and which data is no longer relevant. I store data in ascending or descending order to find information quicker. I utilize pivot tables to summarize copious quantities of data.

I utilize my Outlook skills on an everyday basis with creating, sending emails, email body design and formatting, creating, and managing email contacts, email encryption, file attachment, task automation, autoreply and rules, task, and notes management. I ensure proper formatting and template quality to maintain a professional brand image with clients, I use email outreach automaker to increase productivity and save time. I create and upgrade email templates with graphic and personalized lines to improve click through rates.

Hard/Soft Skills

I enjoy working in high-pressure situations and thrive under stress. I made decisions about how the company operates. I have an elevated level of personal accountability and responsibility for my actions, so I can make decisions about the direction of the company. I have a logical mindset that helps predict the results of various choices. I can be objective and make tough decisions about staffing and business deals. I make decisions about the company operations and implement them throughout the business.

I am an active listener, I ask questions, take notes, and have excellent computer skills: typing/word processing, system administration, spreadsheets, and email management. I have great customer service skills including active listening, empathy. And problem solving. I have excellent people skills: communication, leadership/management skills, empathy, flexibility, patience, ability to teach and mentor, risk-taking, team building, time management, decision making, project planning, team risk delegation, and team communication leader. I am an analytical person with diligence and collaboration. I have excellent time management skills, delegating tasks, focused, organization and prioritization. I have a vast variety of transferable skills including ambition, creativity, empathy, leadership, and teamwork.

I have experience in database management, Adobe, software suite, network security, statistical analysis, Datamining, mobile development, storage system and m management.

Liberty Commons

Address: Liberty Commons Rehabilitation Center 121 Racine Dr. Wilmington NC 28403 Phone number: 910-***-****

DATE STARTED: sept, 2018-present (PRN to keep all my certifications up to date)

POSITION/JOB TITLE: CNA, Med Tech, Med Aid, Chronic care coordinator, receptionist, data entry, schedular for staff and patients, quality control

Job responsibilities

I provide great patient care, answering patients and their families calls, determining how best to help them. I provide physical support for my patients with daily activities, ADL’s including personal hygiene, bathing, dressing, getting in and out of bed, bathroom, walking, standing, and exercising. Turning and repositioning bed redden patients. Ensuring patients receive appropriate care and diet by reviewing their care plan (dietary restrictions, foods, allergies, and preferences) from the software MARs. I obtain a wide range of inform about patients’ condition, treatment plans and suggested activities through MARs. I record food and liquid intake, urinary and fecal output, vital signs. I observe and record any behavior, physical complaints, and symptoms about the patient through MARs. I exam patients to detect issues of medical care, including open wound, bruises, blood in stool and urine. I inspect the wounds appearance and odor, check for drainage, measure the wounds edges, check for signs of infection, and ask the patient about their level of pain they are experiencing from the wound. I use a number of methods for measuring wounds, ranging from simple linear measurements with a ruler (length x width, multiplying these together to obtain estimated surface area of where the measurements are taken from, to help me determine the surface area calculation). To more sophisticated methods using computers. I utilize options that include longest length times greatest width, perpendicular to each other. Weather the measurements are taken in head-to-toe orientation or at angle will also influence the results. I multiply these two measurements to calculate the surface area of either square. I also utilize, the Elliptical method, multiplying pi=3.14 by the shortest and longest radii of the wound to calculate wound healing rate. I utilize tracings to measure the surface of a wound and provide a clear, visual picture of how a wound appears without the use of a camera. I use these tools to determine length, width, and depth of the wound to track healing progression overtime. I measure length, width, depth at the extreme wound margins to calculate the volume by applying the measurements to a formal specific to the scale.

As a Chronic Care Coordinator (CCM) I provide Chronic Care management of patients with unstable chronic medical diagnoses, I collect patient-centric health information to identify gaps in care, acute risks, and chronic risks. I provide goals and interventions to monitor and support the medical needs of the patient. These goals include short-term education, long-term education, long-term disease stabilization outcome goals. Routinely monitoring the patients’ symptoms and status towards goals. I update interventions and goals based on the patient’s progress (in software system MARs) and measure outcomes and set up education modules for chronic diseases as determined in risk tools. I complete disease-specific education and interventions. I provide telephonic chronic care management and chronic disease education. I utilize motivation to change techniques to establish rapport and engage patients. I provide culturally competent interface with patients to secure accurate responses to assessments and to support compliance initiatives. I approach the patient as an advocate, educator, and facilitator of medically necessary healthcare services. I promote patient safety, I complete disease- specific risk, indemnification tools and determine appropriate education programs for the patient. I monitor monthly form claims and EMR recidivism in ER and inpatient utilization. I promote compliance with PCP/specialist office visits medication. I promote the integration of physical health and mental health problems and management. I assist patients in navigating their healthcare system. I mange PHI in accordance with federal and state requirements (HIPPA, HITEC).

I have 10 years’ experience in Quality control. I utilize these techniques with charts and graphic to depict weather sampled products or processes are meeting their intended specifications, and if not the degree by which they vary from those specifications and help in error correction. X-Bar Chart to track the degree of which the variance of the tested attribute is acceptable. Taguchi method is another approach I use to emphasize the toles of research and development, product design and product development in reducing the occurrence of defects in products. With this method I eliminate variance in production before they can occur.

I am experienced in PC computer skills operating systems (Windows and Mac OS), Office Suit (Microsoft Office, G Suite), presentation software (Power Point, keynote), spreadsheets (Excel, Google spreadsheets), communication and collaboration tools (Slack, Skype) accounting software (Quick Books, Fresh Book, Xero). I am experienced in using work processors, such as Microsoft work and Google Docs. I use them daily to help produce digital documents. I am experienced in presentation software, Power Point, Keynote. I use these computer skills daily to create presentations for counting education for nursing staff. I am experienced in spreadsheet, Excel, Google spreadsheet to organize data and other information into tables and quickly calculate number for inventory on medical supplies. I am experienced in communication and collaboration tools, slack, skype. I use them to talk to doctors about patients. I am experienced in accounting software, Quick Books, Fresh Books, Xero. I use these systems to manage accounts, payments and other financial data for patients and medical supplies.

I utilize computer-generated medication administration records (MARs), to manage patient medication, profiles, to enhance communication between pharmacists and nurses, and decrease medication errors and delays in delivery therapy. I input/transfer

for/download radiology reports, anatomic pathology reports, discharge summaries and laboratory results. I input data on echocardiography, catheterization studies, dopier studies, operative notes, clinic notes, clinic notes, and letters. I transcribe prescriber’s orders into the medication administration record (MARs), to manage patient medication, profiles, to enhance communication between pharmacists, nurses, and decrease medication errors and delays in delivery therapy. I input/transform/download radiology reports, anatomic pathology reports, discharge summaries and laboratory results. I input data on echocardiography, catheterization studies, Doppler studies, operative notes, clinic notes, and letter. I transcribe prescriber order into the Medication Administration Record (MAR).

I utilize EHR/EMR software to manage patient medical records and automate clinical workflow. I create customizable templates for taking notes during patient encounters. I generate reports on practice efficiency and compliance with government programs. I synchronize information with practice management and billing system. I streamline physician workflows with scheduling task prioritization and communication tools, I protect against data breaches and ensuring HIPPA compliance with increased Protected Health Information (PHI). I report functionality that helps providers participate in government-run HER incentive programs. I asset in the cumulative results of these benefits in a medical practice that runs more efficiently, allowing providers and office staff to focus on caring for patients and maintaining profit ability.

I have experience in monitoring technological devices that allow nurses to obtain patient information, I intravenous lines that are threaded through technological devices that control the flow and sound alarms. I set up machines that can switch back and forth from primary IV solution to a separate IV antibiotic solution without human intervention. I read and document on patients that are attached to several IV monitors at once.

I am experienced in Diagnosis. I record and document electronic health records, retrieve and manage patient data for accurate diagnoses. I record the results assessments and save the assessments in patients electronic health record. These records will be available immediately for the entire patient care team. I reduce the need for physicians to make trips to patients’ rooms to retrieve diagnostic data. I cream records that doctor’s use to update patient treatment orders more efficiently.

As a Chronic Care Coordinator, CAN, Med Aid, Med Tech I utilize electronic health records and review prescribed medications. I utilize software programs and apps to manage patient medications. I help with these programs and apps to avoid medication errors and to prevent unintended drug interactions.

HARD/SOFT SKILLS

I am an active listener, I ask questions take notes, and have excellent computer skills including typing/word, processing, system administration, spreadsheets, and email management. I have great customer service skills including active listening, empathy, and problem solving. I have excellent people skills including communication, leadership, management skills, flexibility, patience ability to tech and mentor, risk-taking, team building, time management, decision-making, project planning, team task delegation and team communication leader. My excellent time management, delegating tasks, great focused goal setter, organization, and prioritization, along with my excellent variety, of transformable skills.

I have 15 years of advanced Microsoft Excel knowledge and Outlook skills. I utilized Microsoft, Excel to categorize pervious budget reports into detailed Pivot table to develop an improve financial strategy.

I manage appointments in Out Look and sales force to funnel sales leads revenue. I effectively use technology in everyday duties including Microsoft Office, Outlook. I design layout for machines, workspace, and ancillary equipment and reduce floor space. I have successfully established communication wroth companies and made strong business relationships. I ensure proper formatting and template quality to maintain a professional image.

CVS PHARMACY

Address: CVS Pharmacy 14636 US-17 Hampstead NC 28443 Phone number: 910-***-****

DATE STARTED: 09/2014-09/2017

POSITION/JOB TITLE: Pharmacy Technion, Compounding Pharmacy Technion (CPHT, PTCB, EXCPT, CSPT), Quality control, Date Entry

Job Description/Duties

I prepare dispense and supply patients and health professional with over the counter and prescription medications. I manage inventory and customer transactions. I make sure all the equipment in the pharmacy, including scales, computer and printers are running efficiently. I maintain a sterile environment, ensuring that pill counting trays, countertops and other medication measuring devices meet health and safety standards. I check and record customer information including but

not limited to insurance and perform routine customer service functions.

I pull/put away manufactured medication and chemicals, counting/pouring, mixing/weighing/affixing labels/taping. I effectively use Personal Protective equipment (PPE) as according to current SOPs and hazardous drug control plan (HDCP). I use proper operation and maintenance of all compounding equipment (mortar and pestles (manual and electronic), capsule machine, ointment mill, and biosafety (class 1) cabinets. I maintain all logs: freezer, balance, calibrations, sterile hood, humidity, filter logs, environmental monitoring logs, and temperature logs. I perform sterile compounding. I proficient operation, and maintenance of compounding a septic isolator (CSI’S), laminar air flow workstation (LAFW). And bio safety (class 2) cabinets. I proficient operation of PK compounding software. I label/bar-code inventory according to current SOPs for PK software. I preform proper general lab maintenance. I receive new and refill prescriptions from customers and prescribers for filling. I verify name, DOB, and address of the customers prescription to be filled, as well as legibility of the prescriber’s name. I file prescription and retrieve filed prescriptions for refills. I prepare and type labels for new/refill prescriptions. I process cash register transactions. I package prescriptions appropriately for mail and delivery, as necessary. I arrange customer consolations. I procure signatures from customers for all prescriptions received. I manage phone calls to/from: patients requesting prescription refills, provider’s office requesting authorization, patient demographic information, and calling in prescriptions, public concerning price information, business hours, and types of service offered, customer regarding quantity of refills available, vendors regarding ordering drugs and supplies.

I manage all calls with excellent customer services skills, direct calls to the pharmacist when appropriate. Return phone calls promptly and contact patients on insurance issues. I complete, and processes third-party documents. I complete Prescription Monitoring Program (PMP) reporting. I comply with all aspects (including reviving, storage, dispensing/compounding disposal) of hazardous Drug Control Plan (HDCP). I file patient’s profiles and prescriptions. I ensure pharmacy is stocked with vials, labels, and other pharmacy supplies to ensure efficient daily operation. I process incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the pharmacy. I check items for appropriate expiration or Beyond use Data (BUD). I place incoming drugs on stock shelves or in refrigerator. I check pharmacy and maintain entire premises according to current SOP.

I am experienced in pharmacy management software. I provide insight and streamline management drug inventory, tracking, and optimizing the supply of pharmaceutical products. I inventory manage to keep cost under control and operate with efficiency. I incorporate automation workflow and operational management into a single unified architecture.

I am experienced in Apps such as Medscape, the pharmacist letter and ephorates. I record and file patient’s histories and prescriptions electronically/ I am experienced in the pharmacy business, and computers computerized checkout system, deliver reports on sales, to analyze the pharmacy’s financial performance.

I have extensive knowledge in PC skills Microsoft skills. I use excel to determine, analyze, and improve a company’s strategic goals, calculate company’s budge and profit, record data and data entry inputs, build and schedule to track significant dates, project instructions or work progress. I file precipitations and insurances, I check, and record customer information including insurance and perform routine customer service functions. I have knowledge of pharmacy software, experience with PK compounding software and office. I am experienced in computer physician order entry system (CPOE). I input, store, and organize data for patient information. I use interface data entry, and retention, and security limits to protect patient health information. I effectively us Rx30, to automated pharmacy processes, vender integrations, compounding functionality, accounts receivable, point of sale, and virtual pharmacist. I have 11 years’ experience in Inpatient software vender, electronic medical or health records (EMR, EHR), Epic, medical administration records (MARs). I utilize Inpatient software venders to manage patients’ health alongside doctors and nurses, and the [pharmacy management systems operating throughout the hospital to maintain accurate Electronic medical or Health records (EMR, HER). I utilize Epic software with Inpatient pharmacy system to allow pharmacies access to medical administration (MAR) and link all aspects of the ordering and dispensing process to simplify collaboration amongst all parties involved in patient care management.

HARD/SOFT SKILLS

I am an active listener, I ask questions, take notes, and have excellent computer skills, including typing/work processing, system administration spreadsheets, and email management. I have great customer service skills, including active listening, empathy and, and problem solving. I have excellent people skills including communication, leadership/management skills, flexibility, patience ability to teach and mentor, risk-taking, team building, time management, decision-making, project planning, team risk delegation, ad team communication leader. I am an analytical person with diligence and collaboration. I have excellent time management skills, delegating tasks, great focused goal setter, organization, and prioritization, I have an excellent variety of transformable skills.

I have 11 years of advice Microsoft excel knowledge and Outlook skills. I utilize Microsoft Excel to categorize pervious budge reports into detailed Pivot table to develop an improved financial strategy. I effectively use technology in everyday duties including Microsoft office, and Outlook. I design layouts for machines, workspace, and reduce floor space. I have successfully established communication and strong business relationships. I ensure proper formatting and template quality to maintain



Contact this candidate