MOHAMED KHALID ABDULLA SHAHIR

Riyadh, Saudi Arabia 13313 966-***-****** adyoz9@r.postjobfree.com

Links: linkedin.com/in/khalid-shahir-ab4a8915 / adyoz9@r.postjobfree.com Professional Summary

As Organized Office Manager with a strong ability to manage office functions and direct administrative personnel to meet the needs of executives. Performance-oriented and driven with an in-depth understanding of budgets, payroll, and office organization needs. My long experience skillfully, coordinating resources and administrative support to keep your organization will immediately contribute to meeting and helping you to reach future milestones. Skills

• Managing confidential protocol

• Documentation and control

• Payroll coordination

• Time Sheet Management

• Communication

• Computer MS, Excel

• Organization Skills

• Regulatory Compliance

• Event Planning

• Team Leadership

• Customer Service

• Problem Solving

Work History

Sr. Office Manager - KSA 07/2020 to Current

Alfa People - Strata Int’l Info Tech Company – Riyadh, Saudi Arabia

• Greetings and welcoming customers and employees with Hospitality at every point of meeting.

• Working with GRO for Saudi Nationals and ex-pats for their Passport, Iqama, Visas, GOV-related certificates, etc.

• Closely working with HR head for employee and dependents related Health Insurance, Iqama related issues, vacation plans, and exit re-entries.

• Managing employees and Management’s business trips, including Visa, Flight, Hotel, Train, Car rentals, and other facilities.

• Comparing vendor prices and negotiating for optimal savings.

• Managing new hire’s accommodation and logistic activities, and providing devices, etc.

• Managing office operations while scheduling appointments for department managers.

• Handling office supplies, with a low-cost budget, by negotiating with suppliers.

• Managing employee business trip expenses, office expenses, and office supplies.

• Optimizing organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Developing standard operating procedures for all administrative employees. Office Manager 07/2013 to 05/2020

eBECS Limited – Riyadh, Central

• Oversee the daily operations and schedule of 60 employees

• Managed and maintain appointment scheduling, employee and Management meetings, and events.

• Established workflow process monitored daily productivity and implemented and encouraged to improve the overall performance of personnel.

• Established and developed a strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Supporting for HR team for the hiring process by communications, social medias.

• Assist HR department in filling the on-boarding processing documents of new hires.

• Managed employees’ and clients’ information with strict adherence to privacy policies.

• Supporting with network systems, hardware, software, and login credential for hassle-free interruption on works for employees.

• Trained newly hired onboard 2 administrative assistants. Office Manager 10/2009 to 06/2013

Columbus IT – Riyadh, Central

• Greeted clients and vendors with respect and hospitality.

• Managed all kinds of logistics locally and internationally.

• Handled and managed sensitive information of more than 100 clients.

• Coordinate with the HR team to succeed employee’s requirements, such as Iqama, Visa, Exit re- entry, health Insurance, Medical emergency, etc.

• Managed employees and Management’s business trips, including Visa, Flight, Hotel, Train Car rentals and other facilities.

• Provided all administrative support to an office of 65 employees.

• Maintained detailed files of client accounts and company personnel.

• Handled employee expenses and office petty cash expenses, by submitting monthly basis with the Finance team.

Guest Service Manager 10/2005 to 10/2009

Radisson Blu Jeddah – Jeddah, Western

• Welcoming and greeting with guest to have a good relationship for his/her comfortable stay until check out.

• Ensure all Radisson Blu guests upon arrival to enroll membership programmer as the known gold point which can be redeemed with various benefits with partners and free nights.

• Coordinate with an inter-departmental relationship with Housekeeping, Engineering, In-Room Dining, and all other departments to ensure a leading-edge product and luxury service experience to provide a “Yes I Can” service standard.

• Owning Radisson Blu guest concerns, reacting quickly, communicating with other departments following up, and bringing up excellent service upon arrival to departure of Radisson Blu guests.

• Mostly involving guests requests and complaints to solve in a quick and smooth manner.

• Ensure the highest possible revenues are generated for Radisson Blu with a minimum of associated expenses. Work with the Sales & Front Office teams to ensure strategies are in place to maximize revenue opportunities

• Keep encouraging front-office employees for upselling for high profitability for the organization and follow up to ensure guest satisfaction.

• Arrange standard and VIP requested amenities and inspect rooms prior to arrival to ensure guest satisfaction, and in-house guests like VIP and long stay guests.

• Monitoring login credentials, Network systems, software, hardware, and other assets. Asst. Manager Front Office 02/2000 to 01/2005

Radisson Blu Jeddah/Hyatt – Jeddah, Western

• Ensure to go through the day-to-day operation with reports with arrival, departure, and In-house guests VIP, VVIP, and long stay with Radisson Blu standards.

• Assigning special request arrangements of arrival and coordinating with department heads for additional upon required for guest requirements, like meet & assist services.

• Check the rooms before guest arrival for his/her safety and security. and find out if any technical issues.

• Ensure accuracy of VIPs groups, and arrival rooming list, billing, amenities along with entry keys, messages, gifts etc.

• Oversee the service standard in the Front Office to ensure meet and exceed the guest expectations.

• Preparing roster for front office staffs, vacation planning in coordinate with the HR department

• Briefing before the shift to discuss important points guest-related like, arrival, departure, inhouse, groups, VIP, or any other requests.

• Consistently implement creative and innovative ideas to enhance Radisson Blu experience and revenue by arranging to promote specialty events such as cultural events depending on availability, City tours, Gym, Spa, and different dishes from F&B outlets and upselling deferent room types with rack rates like Princely or Royal suites.

• Mostly involved with the front office team and, other departments to achieve the targets, hence maximizing the occupancy and guest satisfaction.

Sr. Receptionist 11/1996 to 01/2000

Hyatt Regency Jeddah – Jeddah, Western

• Managed to have additional contingency reports upon duty begin.

• Greetings the guests, and make sure they stay comfortable and get feedback.

• Share with other departments arrival/Departure, and VIP reports to provide special services and Amenities.

• Preparing arrival list and group, VIP, VVIP alone with messages, gifts, and room key in a safe place for smooth check-in procedure.

• Supporting co-staffs while under pressure, to make sure prompt, courteous, and treble-free and proactive service to guests.

• Monitoring co-staffs that established policies and procedures are being followed.

• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Telephone Operator 02/1993 to 11/1996

Hyatt Regency Jeddah – Jeddah, Western

• Directed incoming and outgoing calls to connect with Business or personnel, departments, and extensions with high standards through (PBAX) to the respected areas.

• Managing high standards services for external and Internal calls with screening systems and providing guest requests like location, messages, placing wake-up calls, DND, meeting requirements with Hyatt standards.

• Handling Hotel’s Audio systems throughout the day for music requirements for places like main lobby, restaurant, business center, and Meeting rooms.

• Monitored automated systems for placing collect calls and intervened for callers needing assistance.

Education

High School Diploma

Zahira College, Kandy – Sri Lanka

References

eBECS Limited - Mr. Naim Sammour (GM) detail will be provided upon request Columbus IT - Mr. Mutaz Salem (GM) detail will be provided upon request Radisson Blu/Hyatt - Mr. Basel Talal (DD-MEA) detail will be provided upon request Personal Information

Name: Mohamed Khalid Abdulla Shahir

Nationality: Sri Lankan

Marital Status: Married

Location: Malaz, Riyadh, Saudi Arabia

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