Owner (Professional House Cleaner)
Resume:
Notice of Corrective Action
Employee Information
Employee Name:
Latasha Sampson
Date:
Employee ID:
471409
Job Title:
Customer Care Professional
Manager:
Diana DiCarlo
Department:
AT&T
Type of Infraction
Attendance/Performance
Ethics and Service Expectations
Corrective Action Issued Today
Corrective Action Issued Today
Verbal Warning
Written Warning
Final Written Warning
Other:
Verbal Warning
Written Warning
Final Written Warning
Other:
Absenteeism
Program Metrics
Home Office/Tech Issues
Customer Mistreat
Call Avoidance
Conflict of Interest
NCNS (No Call/No Show)
Misconduct:
Insubordination
Fraud
Harassment
Professionalism
Policy Violation
Background Noise
Details
What were the specifics of the infraction and have there been any previous CAF’s issued?
(include date, time, details and other documentation)
Latasha has accumulated no call no shows on 12/14/2013, 12/24/2013 and 1/1/2014 for failure to note ETC or call the attendance line for her absences. Latisha ha has a past history of no call no show on 12/09/2013 which she was not written up for. Latasha electronically signed her confirmation and agreement to the Alpine Access Attendance Policy (Reliability Policy) which covers guidelines in detail for properly documenting any absence and contacting the employee’s supervisor, which was not completed.
471409 Sampson, Latasha Agent Alpine Access Attendance Policy (08/26/2013) 08/26/2013 06:58:30
What are Alpine Access’s expectations/policies?
(outline specifics and refer to policy etc where appropriate)
NCNS
Regular attendance and punctuality are essential for efficient operation of the business and ongoing success for our clients and Alpine Access.
A No Call No Show (NCNS) is defined as an employee missing any part of a scheduled shift, without noting ETC (or calling in if internet service is not available) and calling his/her immediate supervisor prior to the beginning of the shift. If extended time will be missed, employees should be in contact with their immediate supervisor. CCPs not able to work their scheduled shift are expected to note their absence in ETC (or call in if internet service is not available) and call their immediate supervisor prior to the strt of the shift.
Policy reference: CCP Attendance Policy
What is the employee’s response to the infraction?
What is the plan for improvement?
(include follow-up date, goals and timeframe to meet expectations)
Latasha will call adherence or note ETC for any absence following proper Sykes Home guidelines. Any additional no call no show within 6 months could result in Termination and be considered Voluntary Resignation with Alpine Access. Further adherence issues would also be escalated accordingly under the Alpine Access Attendance Policy.
Consequences of Further Infractions:
Latasha, we value you as an employee and hope that what is outlined above no longer continues to be an issue. However, if we do not see an improvement or if additional infractions continue to be an issue, you may be subject to additional warnings and or termination.
The subjects checked above were discussed with the employee and the employee was warned that should he or she fail to correct his or her conduct within the agreed timeframe or there are new or additional infractions, the employee would be subject to further disciplinary action up to and including termination.
Employee Acknowledgement of Receipt of Corrective Action
By signing this form, I confirm that I understand the information in this warning. I also confirm that my manager and I have discussed the warning and a plan for improvement. Signing this form does not necessarily indicate that I agree with this warning. I was also advised that a copy of this document will be placed in my personnel record.
Employee Signature:
Date
Employee Comments:
Manager Signature: Joel Perry
Date 01/12/2014
Witness Signature (if employee understands warning but refuses to sign)
Date
Alpine Access
Contact this candidate