Post Job Free

Resume

Sign in

Customer Service Guest

Location:
Philadelphia, PA
Posted:
August 03, 2023

Contact this candidate

Resume:

Nikia Gray

CNA

Newark, DE *****

adyorp@r.postjobfree.com

+1-302-***-****

Readytowork

Authorized to work in the US for any employer

Work Experience

Clinician

Davies Medclinic - San Antonio, TX

September 2020 to September 2022

On-site Covid-19 testing for the state of Delaware education system. 1. I went to schools and perform antigens test on children ages 2-18 yrs old and Staff 18 yrs and older. 2. Private, Charter,Public, Greeted, verified Identity,than assets the patient, than administered the test 3. I administered rapid COVID-19 test and PCR Covid-19 test . 4. I administered test and resulted them at site if the rapid test were positive . Than I would proceed to than perform the test with a PCR test which then need to go to the lab where the staff or parent would be notified either 30min after rapid test or 24 hrs after PCR test . CNA/CMA

Little Sisters of The Poor - Newark, DE

January 2017 to August 2022

• Cared for individuals w/ dementia, Alzheimer’s disease,physical disability, those undergoing post op recovery

• Assisted w/ ADLs such as bathing, nail care, mouth care, hair care, toileting, and incontinence care.

• Cleaned rooms, change bed linens, and attend to patients comfort and cleanliness

• Took vitals signs such as temperature, blood pressure, pulse, and respiration rates

• Turned bed fast patients to avoid bedsores

• Transported and ambulated patients

• Emptied and changed catheter drainage bags

• Trained new hires for coordinated care which aligns w/agency policies Cna (Clinicals)

Coke’s berry Village - Hockessin, DE

December 2019 to January 2020

CNA(/Clinicals)

Mary Campbell Center - Wilmington, DE

December 2019 to January 2020

Guest Service Assistant/ Night Auditor/Manager

Best Western Plus Brandywine Valley Inn

August 2014 to January 2020

Answered multi-line telephone

● Handled phones in a professional manner

● Initiated and developed relationships with guests

● Took guest payments (cash or credit card)

● Trained newly hired Guest Service Associate on customer service and office procedures.

● Organized office transition from paper invoice to quick book.

● Provided administrative support for all departments Server

Perkins (Servalli)

November 2012 to February 2014

Professionally preparing food to order and cleaning work stations

● Served tables and concocted beverages to liking of customers.

● Operating cash registers and refilling any empty food trays

● Customer Service

Cashier

Subway Corporation

July 2008 to October 2012

• I was responsible for greeting guests, preparing food, ensuring sanitation standards, explaining menu items to guests, collecting payments, restocking supplies at the sandwich unit area, and doing basic paperwork duties.

• I kept a professional appearance, dexterity, customer focus, effective communication, food hygiene knowledge, and teamwork.

Sales Assoc/Cashier

Radioshack

July 2007 to February 2008

• Consistently earned top recognition for handling difficult customer situations, as well as overall department customer ratings.

• Maintained all sales and inventory records accurately, which resulted in highly consistent department profits and inventory control.

• Exhibited the ability to handle a wide variety of customer complaints and delicate situations without resorting to involve upper management.

• Displayed professional telephone skills through outside customer inquiries.

• Managed all cash and credit transactions in the department, monitoring the point of sale accuracy for the department.

Softlines Associate/Backup Cashier

Target

January 2003 to August 2006

• Greeting customers, collecting payments, managing returns, and refunds, answering to customer inquiries, and stocking shelves.

• Interacting with customers, offering information about products, maintaining the store area clean and organized, receiving merchandise, displaying fashion items and collecting payments. Education

Associate in Biology

DelTech Community College - Wilmington, DE

Present

High School Diploma

Concord High School

June 2005

Skills

• Excel (4 years)

• MS Word (4 years)

• Powerpoint (4 years)

• Guest Service

• Front Desk

• Hospice Care (2 years)

• Home Care

• Management

• Nursing

• POS

• QuickBooks

• Team Management

• Vital Signs (3 years)

• Venipuncture

• Phlebotomy

• Patient Care

• Triage

• Medical Office Experience

• Caregiving (9 years)

• English

• Laundry

• Meal Preparation

• Hospital Experience

• Alzheimer's Care

• Dementia Care

• EMR Systems

• Memory Care (2 years)

• Patient management (2 years)

• Direct patient care (3 years)

• Impatient care (2 years)

• Behavioral health

• Customer service

• Personal Assistant Experience

• Epic

• ICD-10

• Office Management

• Medical Terminology

• Laboratory Experience

• Medical Records

• Experience Administering Injections

• Computer Skills

• Anatomy Knowledge

• Experience with children

• Typing

• Hotel experience

• Hotel experience

• 10 key typing

• Basic math

• Communication skills

• Computer literacy

Languages

• English - Expert

Certifications and Licenses

CNA

December 2019 to Present

CPR Certification

Certified Medical Assistant

BLS/CPR

State Tested Nursing Assistant

AED Certification

Assessments

Direct Care — Highly Proficient

June 2020

Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient

Work Style: Reliability — Expert

June 2020

Tendency to be dependable and come to work

Full results: Expert

Filing & Organization — Highly Proficient

July 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Work Motivation — Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Proficient

Nursing Aide Skills — Highly Proficient

August 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient

Medical Terminology — Proficient

August 2020

Understanding and using medical terminology

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills & Qualifications:

MS Word, Excel, Power Point

Great communication skill. Can perform at a sufficent fast pace. I can perform many tasks at one time.

I have managed a team of 20 +employees.



Contact this candidate