Property Manager Customer Service

Adaptable, results-oriented Property Manager with experience in housing, student management, and

leadership roles. Expertise in leading teams to improve performance, customer loyalty, and forging relationships with internal and external partners, properties, and vendors. Specializes in helping companies achieve revenue goals by controlling budget expenses while overseeing capital improvement projects to completion. Effective communication with property owners and authoritative leaders within the company. P&L Management

Strategic planning

Client relationships

Financial reporting

Negotiations/Sales

Conflict Resolution

Team leadership

Communication

Operations management

PROPERTY MANAGER

931-***-**** **********@*****.***

1911 Industrial Drive Liberty, MO 64068

Veronica Hawkins

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Cedar Fairs

Self Employeed/Lived Abroad

Resident Assistant, J1 HSP

Online ESL Teacher

Responsible for assisting J1s with individualized care and housing needs. Respond to requests, concerns, complaints, and emergencies. Submits reports on infractions, violations, and safety concerns. Remains available to residents while on call.

Held contracts with various companies: Latin Hire, iTutor Group, Twenix, and Engoo. Taught the fundamentals of English grammar, vocabulary, pronunciation, and conversational speech. Accomplishments:

My suggestion of night drivers for weekly student outings was implemented immediately. The creation of Culture Night as a way for everyone to show off their country was a success and will be an ongoing event every year.

My suggestion of changing the room/bed layout for next year will be implemented by Cedar Fairs. Instruct the English language to students in China, Spain, Turkey, South America, Dominican Republic, Korea, and Japan.

Perform the latest teaching methodologies utilizing total physical response. Facilitate one-on-one and group classes as well as provide learning tips and positive feedback. May 2023 - Present

March 2019- Feb. 2023

Accomplishments:

Community Housing Partners

Senior Property Manager June 2015 - Aug. 2018

Oversee daily operations of 600 units and staff members located in NC, SC, FL, and VA. Monitor bill payments and account credits while reporting weekly financials to property owners and upper management.

Provide leadership, train, and motivate a staff of fourteen employees, including the hiring and firing process for my property portfolio.

Hired a property manager that has been with the company for six years. Maintain ninety-seven to one hundred percent occupancies at all times, among five properties. Perform quarterly audits, MORs, and successful completion of yearly capital improvement projects. Accomplishments:

Charlotte Housing Authority

Assistant Property Manager

Assist four different property managers over a six-year period in the daily operation of 300 units each. Includes account and file management, customer service, rent collections, and the eviction process. Accomplishments:

Learned several programs including Public Housing, Section 8, LIHTC, Targeted and, Self Sufficiency. Implementation by CHA of my recommendation to split four properties into two separate housing developments, with two separate managers instead of one manager and an assistant floating between all four properties.

June 2009 - June 2015

ICEP TEFL Academy

Metropolitan Community College

Graduate 140hr TEFL Certification Pureto Vallarta, MX Associates in Arts Degree Grandview, MO

EDUCATION

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