Janna Domingo

Vacaville, CA

Personable and dedicated Customer Service Representative with extensive experience in Customer Care/Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Authorized to work in the US for any employer

Work Experience

Administrative Assistant/HR Assistant Hybrid/Remote Randstad-Thistle - Vacaville, CA

March 2022 to May 2022

Key Holder Manager

Solstice Sunglasses - Vacaville, CA

November 2021 to December 2021

Customer Service, managerial duties, open and close store, count till drawer and safe, deposits at bank, check in shipments.

Customer Service Representative Fully Remote

Apple One-Inktel - Vacaville, CA

May 2021 to August 2021

Helping clients with emergency rental and utilities assistance by applying online, as well as offering other resources due to the pandemic that was caused by Covid-19. Basically giving great customer service during these difficult and trying times. Being empathetic as much with clients on the phone. Over Night Stocker

Walmart - Vacaville, CA

August 2014 to August 2016

Unloaded arriving product stock and moved to store display areas. Supported promotional plans by updating signage with price changes. Realigned merchandise throughout assigned section to give shelves and racks professional appeal. Moved and lifted heavy loads of merchandise using pallet jack equipment. Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.

Verified invoices against delivered merchandise to check shipment accuracy. Stocked pallets throughout shift to keep warehouse clean, maintained, and organized. Participated in year-end inventory and cycle counts. Lead Custodian/Sanitation

Hawaii Staffing - Honolulu, HI

August 2008 to December 2012

Supervised employees for their overall role. Communicate and manage the reciprocal relationship between staff and the organization so that each is successful. Communicate and oversee organizational needs, performance, provide support and guidance.

Customer Care & Service/Administration Assistant Lead/Supervisor Hawaii Staffing Agency - Honolulu, HI

August 2005 to February 2012

Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

Monitored compliance risks while adhering to safety protocols. Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Managed department call volume of 50 plus calls per day and coordinated department schedules to maximize coverage during peak hours.

Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

Trained and mentored new team members to promote productivity, accuracy, and friendly costumer service.

Coached staff on strategies to enhance performance and improve customer relations. Substitute Teacher

Head Start Program - Waipahu, HI

September 2000 to June 2003

Assist with children ages 2-5 years old with fine motor skills, reading and writing. Picked school breakfast and lunches. Helping teachers with daily agendas. Yard duty while recess was in session. Education

High School Diploma

Waipahu High School - Waipahu, HI

June 1997

Skills

• Handling and sorting mail, shipping and recieving Postal law proficiency

Post office operations

Workplace safety

Answering multi-line phone systems

Organized meetings, calenders, filing reports, invoicing MS Word, Excel, Outlook collaborate, with different departments work on Power Point Presentations, data entry

Cash register operation

Receptionist, Front office, and Secretarial lead

Email software

• Warehouse Experience

• Pallet Jack

• Warehouse Management

• RF Scanner

• Reach Truck

• Problem-solving

• Team Work

• Reliability

• Order Picker

• Planograms

• Forklift

• Shipping & Receiving

• Typing

• Customer service

• Microsoft Office

• Analysis skills

• Windows

• Live chat

• Data collection

• Leadership

• Customer support

• Data entry

• Microsoft Word

• Microsoft Outlook

• Order fulfillment

• Warehouse distribution

• Customer service

• Purchasing

• Medical office experience

• Supervising experience

• Order picking

• Management

• Manufacturing

• Merchandising

• Sales

• Retail sales

• Administrative experience

• Telemarketing

• Microsoft Excel

• Clerical experience

• Cashiering

• Cash handling

• Serving

• Google Suite

• Hotel experience

• Healthcare

• Documentation review

• Communication skills

• TILA

• Organizational skills

• Computer literacy

• Computer skills

• Phone etiquette

• Fundraising

• Experience with children

Certifications and Licenses

Certified Trainer and Promotion to Supervisor in Customer Care. After 8 months was offered a Management position for a retail store. Food Handler Certification

Non-CDL Class C

Assessments

Retail customer service — Proficient

January 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Proficient

March 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Administrative support professional fit — Proficient March 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Customer service — Completed

April 2021

Identifying and resolving common customer issues

Full results: Completed

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Call center customer service — Completed

January 2022

Demonstrating customer service skills in a call center setting Full results: Completed

Sales skills — Completed

December 2021

Influencing and negotiating with customers

Full results: Completed

Administrative assistant/receptionist — Completed

December 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

HR: Compensation & benefits — Completed

June 2022

Knowledge of compensation and benefits programs

Full results: Completed

Cleaner fit — Completed

January 2022

Measures the traits that are important for successful cleaners Full results: Completed

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

February 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate