Cassandra Gray

**** *** *** ****,

Coatesville. PA. 19320

484-***-****

adyopv@r.postjobfree.com

Objective

Results-oriented professional with a proven track record of successfully managing operations and ensuring guest satisfaction. Seeking a challenging position as a General Manager in a company that values excellence, teamwork, and offers a positive guest experience.

Summary

Experienced manager with a strong background in customer service, sales, and retail operations. Skilled in problem-solving, attention to detail, and adherence to guidelines. Committed to achieving company goals and driving continuous improvement.

Qualifications

High School Diploma

Proven expertise in cash handling, cashier work, and bank deposits

Over 10 years of sales and retail experience

Professional and polished appearance

Self-driven and highly motivated

Strong computer skills, including proficiency in MS Word, Excel, Outlook, and QuickBooks

Excellent written and verbal communication skills

Reliable transportation

Professional Experience

Assistant General Manager, Two Stones Pub, Kennett Square, PA

Nov. 2022 – Current

Oversee daily operations, including opening and closing procedures, inventory management, and payroll

Ensure accurate classification of all financial entries and maintain proper record-keeping

Provide exceptional customer service and address guest concerns promptly and effectively

Scheduling Adviser, The Fence Authority – Home Depot Division, West Chester, PA

Feb. 2022 – Nov. 2022

Managed regional scheduling for the Home Depot at Home Services fencing program

Coordinated schedules based on business expectations and trends

Maintained clear communication with the Back-of-House team and Executive Chef

Bookkeeper, Difilippo & Co Cpa, Toughkenamon, PA

2021 – Feb. 2022

Managed multiple client accounts and maintained up-to-date files

Handled cash receipts, travel expenses, and payroll

Ensured accurate classification of all financial entries

Correctional Officer, Chester County Prison, PA

Oct. 2017 – May 2019

Maintained security and enforced rules and regulations within the correctional environment

Supervised inmate activities, conducted inspections, and ensured safety and sanitation

Participated in emergency procedures and training activities

Administrator, Ironlinx Transportation, Oxford, PA

Feb. 2017 - Oct. 2017

Processed invoicing and managed mailings and email communications

Handled administrative tasks, including database entry, filing, and inventory management

Administrator, Blitz Automotive, Kennett Square, PA

Feb. 2015 - Feb. 2017

Scheduled customer appointments and managed payments

Coordinated with mechanics and suppliers to ensure timely completion of car repairs

Provided excellent customer service and answered phone calls

Office Manager, All About Tires, Toughkenamon, PA

Nov. 2007 – Jan. 2015

Oversaw quality control processes, including tire inspections and customer satisfaction

Managed purchasing, negotiated contracts with vendors, and tracked orders

Developed work guides, maintained safety protocols, and implemented maintenance strategies

Landscape Designer and Laborer, East Coast Extreme Service, Cochranville, PA

June 2007 – Nov. 2007

Provided landscaping and hardscaping services to residential and commercial clients

Specialized in pool and fountain installations

Additional Skills

Strong team-building and interpersonal communication skills

Excellent analytical ability and adaptability to diverse environments

Experience in meeting and event planning, report preparation, and records management

Proficient in inventory management and sales communication with representatives

Skilled in using MS Word, Excel, Outlook, and QuickBooks for various tasks

Education

High School Diploma, Oxford Area High School, Oxford, PA

VoTech-Animal Science, Oxford, PA

References

Name: Jacqueline Walls

Phone No.: 610-***-****

Name: Jennifer Robinson

Company: State Farm

Position: Claims Specialist

Phone No: 610-***-****

Name: Courtney Dunfee

Address: 110 West Meadow Dr West Grove, Pa 19330

Phone No.: 484-***-****

Name: Kathy Difilippo

Company: Unionville High School

Position: Writing Center Specialist

Phone No.: 484-***-****

Name: Steve Bertrando

Phone No.: 610-***-****

Name: Michael Syska

Phone No.: 484-***-****

Additional references available upon request.

Contact this candidate