Susana Mari

***** ********* ***** ******

Miami FL, 33177

Email: adyopo@r.postjobfree.com

Phone: 305-***-****

**/**** ********* *****.

EDUCATION

**** – 2023 ASN- RN DEGREE.

MIAMI REGIONAL UNIVERSITY (MRU). SCHOOL OF NURSING.

700 South Royal Poinciana Blvd., Suite #100 Miami Springs, FL 33166

Graduation 04/2023 Dean’s Student.

2008 – 2012 Bachelor’s Degree in Library and Information Science.

UNIVERSITY OF HABANA, CUBA

EXPERIENCE

HOTEL HILTON MIAMI DADELAND, KENDALL. HOUSEKEEPING MANAGER.

2021 EMPLOYEE OF THE YEAR.

12/2018 – Present.

Ensured highest standards of cleanliness and quality, maintained high score in Salt surveys and regular QA inspection. Train housekeepers on cleaning and maintenance tasks

Oversee staff on a daily basis.

Check rooms and common areas, including stairways and lounge areas, for cleanliness

Schedule shifts and arrange for replacements in cases of absence.

Establish and educate staff on cleanliness, tidiness and hygiene standards.

Motivate team members and resolve any issues that occur on the job.

Respond to customer complaints and special requests.

Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves.

Participate in large cleaning projects as required.

HOTEL URBANO, BRICKELL, MIAMI, FL. HOUSEKEEPING MANAGER

04/2015 – 12/2018

Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.

Coaching and disciplining team members in order to improve their performance.

Manages the Housekeeping team to include efficient staffing, employee development and training, performance management and policy enforcement.

Manages housekeeping staff: hiring, counseling, performance evaluations, training and development.

Create a work environment of employee engagement and trust that promotes teamwork.

Develop the department’s annual budget while monitoring performance against plan.

Establishes quality standards and work procedures for staff and evaluates their performance.

Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman.

Know and use ECCA payroll to control employee’s hours.

Perform daily audits to ensure brand quality standards are consistently met.

Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed.

Work with Room Attendants to ensure daily calendar tasks are completed.

EDUCATION

Bachelor’s Degree in Library and Information Science.

UNIVERSITY OF HAVANA, CUBA

O9/2008-08/2012

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