The Coca-Cola Company logo

The Coca-Cola CompanyThe Coca-Cola Company

Full-time · 21 yrs 6 mosFull-time · 21 yrs 6 mos

Atlanta, Georgia, United StatesAtlanta, Georgia, United States

Amenities AmbassdorAmenities Ambassdor

Oct 2018 - Oct 2021 · 3 yrs 1 moOct 2018 - Oct 2021 · 3 yrs 1 mo

• Communicate with associates, contingent workers, guests, and service providers on questions of policy, internal process, and service level performance. Participates in and be a visible presence at amenity events and activations.

• Provide oversight and coordination of vendor-delivered services, real-time escalation, and issue resolution.

• Collaborates with teammates to create a positive environment for the ultimate guest/employee experience. Analyzes, vets, and implements strategies for mentoring and training ambassadors.

• Developed and cultivated with both outside and inside vendors so that employees would benefit from discounts and deals.

• Managed social media account by composing content, engaging with followers in comments, monitoring activities and resulting trends.

• Created the First Day Essential information packet and gift bag, which contains essential communication regarding amenities, services, and discounts available to new and current employees.

• Organized and facilitated The Amenities Expo, which showcases all of the amenities available to all employees.

• Part of a team that enhanced the Coca-Cola Connect website.

• Updates and maintains the Thirst website, which identifies the exact location of product placement on the company’s campus.

• Coordinates with a team all aspects and functions of the company’s sponsored Happy Hour at both locations. Responsibilities include food and alcoholic drink selection, entertainment, advertising, staffing budget restraints, safety precautions, and reservations.

• Aligns with associates and brand teams to establish activations that optimize company funds and deliver brand recognition.

• Partnered with colligates on the company’s incentive World without Waste Campaign.• Communicate with associates, contingent workers, guests, and service providers on questions of policy, internal process, and service level performance. Participates in and be a visible presence at amenity events and activations. • Provide oversight and coordination of vendor-delivered services, real-time escalation, and issue resolution. • Collaborates with teammates to create a positive environment for the ultimate guest/employee experience. Analyzes, vets, and implements strategies for mentoring and training ambassadors. • Developed and cultivated with both outside and inside vendors so that employees would benefit from discounts and deals. • Managed social media account by composing content, engaging with followers in comments, monitoring activities and resulting trends. • Created the First Day Essential information packet and gift bag, which contains essential communication regarding amenities, services, and discounts available to new and current employees. • Organized and facilitated The Amenities Expo, which showcases all of the amenities available to all employees. • Part of a team that enhanced the Coca-Cola Connect website. • Updates and maintains the Thirst website, which identifies the exact location of product placement on the company’s campus. • Coordinates with a team all aspects and functions of the company’s sponsored Happy Hour at both locations. Responsibilities include food and alcoholic drink selection, entertainment, advertising, staffing budget restraints, safety precautions, and reservations. • Aligns with associates and brand teams to establish activations that optimize company funds and deliver brand recognition. • Partnered with colligates on the company’s incentive World without Waste Campaign.…see more

Executive Guest Relation

Executive Guest Relation

Feb 2013 - Oct 2018 · 5 yrs 9 mosFeb 2013 - Oct 2018 · 5 yrs 9 mos

On-siteOn-site

Monitored staff for guest services competency and efficiency in responding to individual needs.

Reviewed guest paperwork and resolved problems promptly.

Oversaw services as they pertained to the VIP lobby and guest executive lounge spaces.

Managed and assisted VIP guests with floor access, scheduling meetings, and providing excellent customer service skills. Helped with all Company Board Meetings and attended to the board member's needs.

Provided administrative support to executive officers, Organized and hosted The Coca-Cola Chairman Christmas Staff Party.Monitored staff for guest services competency and efficiency in responding to individual needs. Reviewed guest paperwork and resolved problems promptly. Oversaw services as they pertained to the VIP lobby and guest executive lounge spaces. Managed and assisted VIP guests with floor access, scheduling meetings, and providing excellent customer service skills. Helped with all Company Board Meetings and attended to the board member's needs. Provided administrative support to executive officers, Organized and hosted The Coca-Cola Chairman Christmas Staff Party.…see more

Skills: Professional Services · Communication · Self-confidenceSkills: Professional Services · Communication · Self-confidence

Guest Services AssociateGuest Services Associate

May 2000 - Feb 2013 · 12 yrs 10 mosMay 2000 - Feb 2013 · 12 yrs 10 mos

On-siteOn-site

Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interactions.

Addressed and welcomed large volumes of guests to business daily, improving overall customer service and engagement.

Promoted high guest satisfaction through genuine, enthusiastic, and friendly interactions.

Welcomed patrons to the front desk and engaged in social conversations while conducting the check-in process.

Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

Served as the initial point of contact for all visitors and employees.Provided excellent service to all without social bias enforcing inclusion for everyone.Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interactions. Addressed and welcomed large volumes of guests to business daily, improving overall customer service and engagement. Promoted high guest satisfaction through genuine, enthusiastic, and friendly interactions. Welcomed patrons to the front desk and engaged in social conversations while conducting the check-in process. Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention. Served as the initial point of contact for all visitors and employees.Provided excellent service to all without social bias enforcing inclusion for everyone.…see more

Skills: Communication · Customer Service · Decision-Making · Body Language · Conflict PreventionSkills: Communication · Customer Service · Decision-Making · Body Language · Conflict Prevention

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