Karan Sutton Ashburn, VA ***** 803-***-**** adyoo9@r.postjobfree.com

HEALTHCARE MANAGER—OFFICE ADMINISTRATOR

Account Management / Developing Relationships with Medical Professionals / Healthcare & Clinical Support/administrative assistant/recruiting assistant

–Articulate, ambitious, and results-driven Healthcare & Clinical Support Leader with broad-based expertise in building relationships with a network of medical professionals; gains the trust and confidence of physicians, specialists, and medical office personnel while communicating highly technical and scientific product information in a relatable manner.

–Expertise in building and leading teams and managing operations; a history of outstanding and exceptional success driving revenue growth in a challenging, highly competitive market.

–An effective communicator, recognized as a trusted advisor and leader concerning technical and scientific concepts and issues, working on-site with medical and administrative professionals to answer inquiries, offer guidance in product usage, and position the company as a key strategic partner inpatient care.

–Highly organized and able to multitask with ease. Includes managing office equipment, booking meetings and events, arranging travel, and distributing mail. All efforts as an Administrative Assistant are coordinated to achieve a high level of productivity within the company.

–A successful recruitment assistant, with excellent organizational and desktop skills, with an attitude to keep any office running like a well-oiled machine Ultimately, a top-notch recruitment assistant with the capability to communicate effectively with interviewees and display a calm demeanor.

Core Competencies

Healthcare Management Office Management Records & Documentation Preparation Event Management & Coordination

Calendar Management & Oversight Clerical & Administrative Support Travel Accommodations & Arrangements Scope of Work (SOW)

Conflict Management & Resolutions Patient Information, Documentation, & Reporting Patient Care Systems Record Keeping

Rapport Development & Management Customer Service & Retention Process Improvements & Policy Implementation

PROFESSIONAL HIGHLIG HTS

2020-PRESENT ABM AVIATION BADGING COMPLIANCE SUPERVIOR

Assist employees and tenants to obtain airport security badges. Additional responsibilities include handling applicant Personal Identifiable Information, ensuring all badging requirements are met, permitting for ground transportation and providing other administrative duties in support of the Operations Department.

Supports the day-to day activities of the Badging Office, including assisting

applicants in all phases of the security badging process.

Receives, verifies, and processes airport security badge applications.

Accepts and evaluates identity documents as directed by TSA/Regulatory

compliance; properly handles and safeguards Personal Identifiable Information

and Sensitive Security Information.

Enters information into and retrieves information from complex computer filing

systems and databases in compliance with TSA regulations.

Assigns appropriate security access.

Updates Criminal History Records Check (CHRC) and Rap back results into

badging records.

Receives and processes various payments.

Fingerprints applicants on an electronic system, verifying quality for submission.

Processes vehicle permit applications for registered vehicles, issues vehicle

permits, and issues credentials.

Assists in TSA mandatory yearly and biannual badging audits.

Provides front counter customer service, including explaining badging

requirements and assisting with documentation requirements.

Answers phone calls regarding badging inquiries and information.

Participates in budget projections and purchasing.

Orders supplies related to the badging process.

Coordinates with a variety of airport staff, tenants and vendors to determine

needs and priorities.

Prepares and maintains a variety of records and reports.

Maintains current knowledge of all Greater Dulles International Airport(IAD)and Regan National Airport(DCA)rules, regulations, and policies.

Recognizes emergency situations and takes appropriate action.

Employee may be called back as assigned.

Performs other duties and related tasks as required and assigned.

IAD and DCA retains the right to change or assign other duties to this position.

ABM AVIATION-ADMINISTRATIVE ASSISTANT-ABM AVIATION

Assist the Account Manager and/or Assistant Account Managers with administrative duties.

•Conduct and answer phone calls/emails & door access intercom system.

•Create and maintain weekly spreadsheets for processing, staffing roster, PTO accruals and trackers, seniority lists, etc.

•Verify and create schedules and hourly reports for staff in EPAY

•Track daily missed punches and communicate with staff members to get them corrected.

•Maintain files and documents organized for easy management access.

•Mail checks for hourly employees

•Complete and send off Employee change forms. HR-related functions

•Provide managers and employees with employee numbers once hired.

•Schedule and assist in training/orientations for new employees as needed.

•Create new employee personnel folders and maintain all employee files.

•Disposition applicants as needed. Onboard new employees

•Sign employees up for Delivery, Direct Deposit, Money Network Card, etc.

•Complete employment verification requests.

•Assist managers/HR staff with unemployment claims.

•Forward Garnishments. • Create a monthly discrepancy for Anniversary pay and submit it to payroll.

•Assist hourly employees with any questions or concerns.

Recruiting Assistant-ABM AVIATION

Responsible for scheduling calls and interviews, maintaining the candidate database, and handling paperwork. Ultimately goals are to hire efficiently and keep the hiring process running.

Supporting recruiting teams with clerical duties

Scheduling interviews and balancing calendars for interviewers and candidates

Helping with initial applicant screening

Coordinate hiring activities

Undertake clerical duties (answering emails and drafting offer letters)

Prepare and post job ads online

Help with resume screening and initial phone screens

Schedule interviews and keep calendars for all hiring teams and candidates

Greet and assist interviewees onsite

Coordinate travel for fly-in candidates

Process background checks

Maintain candidate database

Handle records and paperwork

Resolve issues as fast as possible (interview cancellations)

Assist with new hire onboarding (preparing documents, coordinating orientation agendas)

Office Signatory-ABM AVIATION

Company appointed and entitled to signing both wet ink and electronic legal document by executing and approving and confirming all are abiding by the rules and laws on behalf of the company.

Be familiar and knowledgeable regarding your duties as a Certification

Official as well as the rules and regulations of the airport including but not limited to the Airport Security Program (ASP) requirements and current

Orders and Instructions (O&I) for airport ID badges and AOA vehicle

Operations

Ensure that you maintain your Certification Official status in full compliance. This includes but is not limited to annual training requirements and keeping an updated Designated Certification Official letter on file

Ensure that your point of contact information is kept up to date with Pass & ID. The authorized signer is responsible for responding to any emails or calls from the Pass & ID office or Airport Operations immediately.

Ensure that all ID badge applications are submitted to the Pass & ID Office in a complete, acceptable, and timely manner in accordance with existing guidance and regulations. As the Certification Official, you are required to ensure the accurate completion of and to sign each submitted application form. It is your signature, and only your signature which this office will honor on the ID Badge application and other Pass and ID forms. This signature must also be an original signature; stamped copies are considered invalid. Applications with signature(s) which are not reflected on the existing Designated Certification Official letter will be denied.

Define the airport access requirements based on the location of company activities for each employee and ensure that the Pass & ID Office is immediately notified of any changes to these requirements. Upon initial establishment of your company with the Pass and ID office, the appropriate airport access requirements and needs for the various job titles in your organization will be developed, evaluated, and implemented in coordination with the Airport Security Coordinator. Any subsequent changes to an individual’s airport access must be submitted by completing the Access Request Form and sending it to the Pass and ID office unless otherwise approved by the Airport Security Coordinator. No other requests will be accepted.

Ensure that all ID badge applicants read and understand the Airport’s

security training and related training documents.

In accordance with 49 CFR Part 1542, ensure that each employee has successfully completed a fingerprint-based CHRC and STA, and the results of such are on file with the airport. As the Certification Official, you will be the only individual this office will notify with results from fingerprint

Domestic Air Carriers must also ensure that each employee for whom they are submitting a CHRC certification has been enrolled in the Rap Back program. Domestic Air Carriers must provide immediate notification when the certification is withdrawn. Notifications must be provided to the Pass & ID Office or Airport Operations Center Personnel (See Attachment A). The ID badge will be immediately deactivated upon notification. The employer must follow this notification with written confirmation no later than 24 hours after the initial notification to the Pass & ID Office or Airport Operations Center Personnel and the STA.

Ensure that while an employee is in a security-controlled area of the airport, the employee is actively engaged in an activity required by his company. E

ensure that employees correctly display their ID badges and challenge other employees whose ID badges are not displayed or are incorrectly displayed.

Ensure that employees who require the use of a motorized airport vehicle possess a valid state driver’s license and permit for the type of vehicle being operated and have been trained and qualified for the Airports Secured Area Vehicle Operator’s Permit.

Ensure that company vehicles are inspected and marked in accordance with the related O&I for Vehicle Operations, that vehicles display a current AOA Vehicle Permit, and that the Airport is listed as an additional insured party under the vehicle insurance policy

Maintain a current listing of ID Badge holders for the company. Companies may request a listing of ID Badge holders for that entity from the Pass & ID Office to reconcile against the list maintained by the company

Immediately provide the Pass & ID Office or Airport Operations notification when an employee resigns, is furloughed, or is dismissed from the organization. This notification may be made via telephone to the numbers listed in Attachment A or in person. The ID badge will be immediately deactivated upon notification. The employer must follow this notification with written confirmation immediately but no later than twenty-four (24) hours after the action to the Pass & ID Office or Airport Operations, e.g., fax or e-mail.

Collect ID badges from individuals whose employment with the organization or a contractor of the organization on the date that the employment of the employee has ended. These ID badges must be returned immediately to the Pass & ID Office or Airport Operations. If you are unable to retrieve the ID, please notify this office so that the ID badge can be deactivated. You and your company are potentially liable should a badged employee commit any violations at the airport and the airport was not notified in a timely manner of either their termination, resignation, or quitting

2018 to 2020: Stuttgart Dental Clinic; - MEDICAL SUPPORT ASSISTANT – Dental Clinic

Led efforts as an administrator for the Stuttgart Army Dental Clinic focused on greeting and welcoming patients to the clinic while performing associated administrative duties. Supported clinic operations by scheduling, rescheduling, and canceling appointments, ensuring a streamlined calendar.

Key Achievements & Contributions:

Demonstrated exceptional interpersonal communication, collaboration, and customer service skills by assisting patients in filling out forms, preparing patient charts, and coordinating daily schedules.

Accurately and efficiently updated patient records, documented recent treatments and procedures; scheduled follow-up appointments, and provide telephone reminders.

Ensured smooth operations by answering multi-line, high-volume calls, assisted with photocopying, filing, and faxing, shipped and received dental records, and in/out processed soldiers and family members.

Adhered to confidential record-keeping and unauthorized access protocols by properly handling and maintaining patient records, ensuring privacy and safety.

2015 to 2018: Dwight D. Eisenhower Army Medical Center; - MEDICAL SUPPORT ASSISTANT – Gastroenterology Clinic

Orchestrated solid operations while serving as a Medical Support Professional for the Gastroenterology Clinic and Surgical Unit of a high-performing, fast-paced Medical Center. Supported business continuity by carrying out front desk workloads, including: reviewing patient records, preparing forms for associated procedures, processing requests, and coordinating provider appointment schedules.

Key Achievements & Contributions:

Meticulously collected and entered patient information and specific orders in automated patient care systems, organized patient charts, analyzed medical information, and completed computerized medical records.

Offered guidance, provided instructions to patients, and arranged consultations with various clinics and services throughout the medical facility (e.g., General Surgery and Anesthesiology).

Securely recorded patient data from multiple physicians' orders on patient activities, diets, tests, and medications.

As an administrator, coordinated telephone messages concerning laboratory reports, x-rays, and test results, while conducting urgent referrals to appropriate staff for immediate action. Proactively received and forwarded faxes, transferred calls to appropriate individuals.

2011 to 2013: United States Army; - FAMILY READINESS GROUP LEADER & COORDINATOR

Dually functioned as a Family Readiness Group Lead & Coordinator focused on collaborating as a Customer Service Liaison & Advisor among senior leadership for nearly 150 service members and families.

Key Achievements & Contributions:

Drove the design and execution of an innovative Strategic Communication Program that facilitated a streamlined support and communication process.

As a Leader and Subject Matter Expert (SME), presided over meetings, events, and charitable efforts, leading to the attainment of high-level community engagement during up to 18 months of deployment to Iraq and Afghanistan.

Directed oversight for all volunteers, monitoring all facets of the Family Readiness Group (FRG) operations, timelines, and plan progression.

Oversaw the Commander's FRG objectives' execution and ensured compliance with all standards regarding confidentiality, documentation control, safety, and security.

Streamlined training efforts, ensuring all FRG Volunteers were equipped with in-depth knowledge and training across assigned responsibilities, while reporting all volunteer hours to the Family Program Office.

Performed extensive market and competitive analysis, ensuring proper newsletters' issuance, presenting an annual summary of FRG self-generated funds to the Commander.

Led efforts as an FRG Spokesperson to soldiers, families, and the Commander, while proactively participating in resolving unit and family concerns, complaints, and issues.

Collaborated effectively with the Chaplain, FRG Coordinator, and other military personnel, directly supporting unit and family readiness.

Observed and enforced strict compliance with US Army applicable regulations and policies, operations security (OPSEC), and the Privacy Act of 1974.

In partnership with the FRG Leadership Team, maintained, organized, and coordinated FRG binder, which contained activity, treasurer, action reports, and meeting minutes.

PREVIOUS EMPLOYMENT

(1 YEAR/3MONTHS): ABM AVIATION-ADMINISTRATIVE ASSISTANT & RECRUITING ASSISTANT

(2 Years): United States Army; - FAMILY READINESS GROUP LEADER & COORDINATOR

(2 Years): Texas Home Health of America; - CERTIFIED NURSE ASSISTANT

(2 Years): Sallie Mae Call Center; - CALL CENTER REPRESENTATIVE

EDUCATION, TRAINING, & PROFESSIONAL DEVELOPMENT

Bachelor of Science, Health Administration – University of Phoenix; Phoenix, AZ; Concentration: Health Care Management – GPA: 3.8 / 4.0

Associate of Applied Science, Healthcare Management – Ashworth College; Norcross, GA

Certified Medical and Dental Office Assistant – Professional Career Development Institute; Norcross, GA

Certified Pharmacy Technician – Professional Career Development Institute; Norcross, GA

HIPAA and Privacy Act Training DoD Cyber Awareness Challenge Equal Opportunity SHARP Information Security Training

Equal Employment Opportunity (EEO) Anti-Harassment (Non-Sup) Anti-Terrorism/Force Protection OPSEC

Suicide Prevention (ASAP) Threat Awareness Reporting Program (TARP) Basic Life Support Ethics

Risk Management Basic Course Emergency Preparedness CBRNE (EPRC) MEDCON CES/IDP Training for Civilians

Prevention of Medical Identity Theft Transgender Module 2a Evidence-Based Practice Guidelines and Standard of Care

Transgender Module 1 Introduction to Policy Guidance and Concepts Support to Blended Retirement System Training

Security See Something Say Something Healthcare PERS EMPRC Phase 1 CBRNE Training

Combating Trafficking in Person (CTIP) Program Unauthorized Commitments Constitution Day Training

Army Disaster Personnel Accountability and Assessment System (ADPAAS) AFM Training Army Substance Abuse Program

Release of Soldier PHI to Commanders Ask, Care, Escort (ACE) Suicide Prevention and Awareness Training

Army Safety Health Management System Composite Risk Management Basic Emergency Preparedness Response Course (EPRC)

Patient Safety Reporting System Customer Service Training Personnel Information Verification/Update Fire Safety Training

Employee Safety Course Impact of the Mission on the Family Life Benefits, Entitlements, and Compensation

Introduction to the Army Family Action Plan Introduction to Military and Civilian Community Resources

The Chain of Command and Chain of Concern Basic Problem Solving Military Terms, Acronyms, Customs, and Courtesies

Introduction to Operation Ready Family and Military Expectations

AWARDS & HONORS

Family Readiness Group (FRG) Certificates of Appreciation (5) Spouse Leadership Award

United States Army Signal Corp Wahatchee Medal & Award Volunteer of the Year Award

The National Society of Leadership and Success Department of the Army Public Service Commendation Medal

MEMBERSHIPS & AFFILIATIONS

Member – Unit Practice Council (UPC) & The National Society of Leadership and Success Leader/ Liaison – Family Readiness Group

TECHNICAL PROFICIENCIES

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook Windows OS CDA Web Scheduler AHLTA CHCS CDS QUICKBASE

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