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Customer Service Call Center

Location:
Atlanta, GA
Posted:
August 02, 2023

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Resume:

Deblynne P. McClinton

EDUCATION: Graduate of Crenshaw High School

SNHU BA Degree

SNHU HR Graduate Degree

Call Center Customer Service

Fulton County 08/22-12/22

Respond to incoming calls regarding voter registration status and route as appropriate.

Poll Manager

DeKalb County 05/2018/05/2021

Recruit, train and supervise poll workers. Coordinate staff to fill open positions. Arrange table and chairs, handle voter flow into the precinct, ensure that polling activities are handled per county regulations. Print report tapes, reconcile voter turnout, complete recap sheets and paperwork as required.

Nursing Assistant 05/2021 -07/11/22

Provide in-home nursing care to an Alzheimer patient in a private home. Prepared meals, laundry, blood pressure checks, oxygen, and daily hygiene.

Recruiter/Customer Service 5/2017-5/2021

Post and recruit for open positions for technical contracts. Perform in-person as well as phone interviews with candidates. Develop and execute recruiting plans. Network through industry contacts, association memberships, trade groups, social media, and advertising platforms. Discuss open positions with candidates, review resumes and make recommendations as appropriate.

Highland Mortgage

Atlanta, GA

Mortgage Loan Solicitor 08/16 - 01/17 - office closed

Pass out flyers to solicit new business for mortgage loans. Answer basic questions regarding mortgage loan process. Enter new loan applications, front desk receptionist, route calls as appropriate. Order office supplies, other duties as assigned.

01/2000 – Present (part time)

Band Director/Sales

Solicit new business for a special events band. I worked as the Band Director as well as lead singer for the band. We provide live entertainment for weddings, receptions and private events. I handle scheduling of band members, rehearsals, and transportation. Negotiate band contracts and scheduling of events.

Naari, Tucker, GA 7/2012 – 7/2013

Mortgage Consultant

Schedule mortgage consultation appointments for borrowers facing foreclosure or hardships regarding their mortgage loans. Secure financial records, loan documents and credit information to help borrowers secure loan modifications. Pre-qualify borrowers for the loan modification program according to federal guidelines.

Znet Financial/Keystone Atlanta, GA 04/2002 – 07/2006

Loan Officer/Call Center Sales

Met with applicants to determine and qualify the best loan for refinance, first time homebuyer and investor mortgage loans. Analyze applicants’ financial status, credit and property valuation to determine loan ratios based on lender guidelines. Determine after qualification the best lender product for the applicant. Explain to first time homebuyers the loan process. Explain in detail to customers the different types of loans available based on lender guidelines and credit worthiness. Obtain copies of financial statements, tax returns, bank statements and income documentation.



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