Organized and motivated employee

eager to apply time management and

organizational skills in various

environments. Seeking entry-level

opportunities to expand skills while

facilitating company growth.

Work Planning

Schedule Coordination

Policy Enforcement

Vacancy Marketing

Multitasking and Prioritization

Security Deposit Refunds

Codes Compliance

Spreadsheet Tracking

Monthly Fee and Payment Collection

Customer Relations

Personnel Management

Business Processes and Procedures

Training and Mentoring

Grounds and Facility Inspection

Housing Regulations

Client Relations

Certification

Tulsa Community College

Tulsa, OK,

Advance Patient Care, 07/2003

High School Diploma

Marionville High School

Marionville, MO,

05/1980

Wedgewood Village Apartments

Assistant Property Manager Oklahoma City, OK 11/2021 to Current

Handled all security deposit refunds.

Conducted tours of vacancies with prospective tenants. Coordinated general maintenance and repairs to keep facilities operational and attractive.

Maintained thorough, accurate and compliant records for internal and regulatory audits.

Checked rental eligibility by following company's verification process.

Showed units to potential tenants and answered questions about life in community.

Escalated critical issues to property manager to ensure immediate resolution.

Inspected properties, took pictures and developed engaging listings to promote sale and rental units.

Reviewed completed applications and assessed household information against file history and program regulations. Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.

Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.

Handled resident complaints and expedited maintenance requests.

Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.

Collected monthly assessments, rental fees, deposits and payments.

Updated tenant and unit information to keep current in housing database.

Developed and managed highly skilled on-site staff through recruitment, training and motivation.

Explained policies and procedures to tenants and enforced rules.

Conducted apartment tours for potential tenants and Susan

Banks

adyomd@r.postjobfree.com

918-***-****

Oklahoma City, OK 73116

Summary

Skills

Education and Training

Experience

SB

answered questions about property.

Stearns Street Apartments

Senior Leasing Consultant Fayetteville, AR 04/2020 to 11/2021

Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.

Conducted background checks on applicants.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Detailed application requirements and answered questions from prospective tenants.

Contacted and followed up with tenants on renewal notices. Checked rental eligibility by following company's verification process.

Tulsa Job Corps Center

Administrative Assistant Tulsa, OK 05/2014 to 03/2021 Maintained accurate department and customer records. Composed correspondence, reports and meeting notes. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. Inventoried and ordered supplies for office.

Compiled and produced presentations and reports as directed by leadership team.

Provided secretarial and office management support while building cooperative working relationships.

Managed new files and retrieval requests quickly, which improved filing process and accuracy by [Number]%. Developed and implemented efficient filing systems and customer database protocols.

Automated office operations, as well as managed client correspondence, record tracking and data communications. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Attended meetings and took meticulous notes to disseminate to participants.

Input data into Oasis database system for applicable customers and conducted follow-up on cases recorded within CTS hours.

Worked with Outreach Services department and helped to coordinate interdepartmental interactions to streamline and enhance company efficiency.

Supported office operations, managed client correspondence, tracked records and handled internal communications. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Contact this candidate