James Gardner Jr.

adyolh@r.postjobfree.com 214-***-****

RELEVANT WORK EXPERIENCE

FedEx Ground Area Manager 2019- 2021(Dec, 2)

• Managed over 25 Operations Manager’s daily operations

• Put safety first and ensured efficient sortation of packages.

• Determined the work areas strategic goals and ensured quality, service and cost optimization.

• Projected work volume and ensured proper staffing.

• Directed and guided operations managers to ensure common understanding of operations updates and daily goals for the work area.

• Developed and mentored over 40 Operations Admin into management positions and above.

• Served as a primary contact personal for staffing need and attendance issues.

• Ensured proper documentation of absences and terminations for operations managers & package handlers.

• Exemplified exceptional work ethic and received Mid-Level Management Award of the month. FedEx Ground Operations Manager 2018- 2019

• Managed and mentored over 150 associates and their attendance

• Maintained positive relation/communication with the team

• Managed the volume and the flow of the area and ensured proper staffing allocation to handle the volume (packages).

• Used different web-based applications such as Business Objects, Employee Rosters Management (ERMA) to generate work flow reports, attendance records,& staffing needs.

• Lead and coached different employees into different levels of operations.

• Conducted pre-sort meetings to ensure everyone understand the work volume, safety message, and expectations. FedEx Ground Operations Admin II 2017 -2018

• Took initiative and trained new team members on how to use company resources, such as Business Objects

• Instructed peers on navigation to and coached them on the functioning of items with their Center of Employee Excellence

• Developed training material on QA essential procedures for new team members

• Serves as frontline customer service rep, using web-based and handheld resources to resolve customer inquiries resulting in swift execution of The Purple Promise

• Prioritize workflow maximizing package resolution & directly contributing to decrease of SQI 1 & 2+ day lates across the network

• Ensured the peak season priority deliveries are made in a timely manner. SKILLS AND EDUCATION

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Advanced: Microsoft

Office Excel, PowerPoint,

& Word; Surveys, and

Google Drive features

Case Management

Team Player

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Training Development

Verbal & Written

Communication

Adaptability

Coaching

Multilingual

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Tasks, Priority, &

Time

Management

Sound Judgement

Problem Solving

People Management

Customer Service

OSHA Safety Training (3423 Hours)- I TT Tech School Mesquitte 2009 Associates, Tel-communication– Navarro College 2002

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