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Customer Service Civil Engineer

Location:
Merritt Island, FL
Salary:
$18 Hour
Posted:
August 02, 2023

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Resume:

RAE BOURQUE

**** ***** **** *****, **, FL *****

Home: 321-***-****

Career Highlights: Currently holding a TOP SECRET CLEARANCE (EXPIRES 10/31/2021); 30+ years of Civil Service experience. Budget Analyst and Resource Advisor for appropriated funds. Aided in various aspects of fiscal management, budget, and accounting in providing analysis, guidance, and control of appropriated funds. Unique combination of experience in training, leadership, management development and customer service. Various MS programs, Excel and Power Point Programs.

FULLY VACCINATED

MLS BC Cruise Line Port Agent/Customer Service – For Carnival Cruise Line, Port Canaveral

Nov 2021 – April 2022

Served in a variety of positions in relationship to boarding guests and members for their upcoming cruise. Greeting guest(s) with a smile and a very enthusiastic Ticket Agent. Prepared and checked in, as a Port Agent, reviewing passports, Covid-19 Vaccinated Cards, scanning Passports and adding Credit Cards to accounts, as needed.

Worked in the screening processing center to ensure all children have been and other guests with special needs are cleared for traveling.

Served as a luggage representative with lost luggage, damaged luggage, and prepared paperwork for claims. Paperwork was provided to the Lead Agent for processing.

Served as Guest Agent when passengers were being released at Debark areas. Served as a Point of Contact, for guests with handicap, walking canes or Wheelchairs. Ensured luggage was properly handled as guests would enter Escalator, for all safety purposes.

Budget/Financial Management

AFTAC – XPB; Oct 2012 – 31 Oct 2019; Budget Analyst; 11:

Served as primary Budget Analyst/Financial Manager Analyst/Customer Service for 709th SAG which includes DETs 1, 45 and 46. Program and plan the monitoring and execution of assigned budget validating monthly obligations and expenditures. Provide budget and financial analysis for the Enterprises of Nuclear Treaty Monitoring and Seismic Sustainment Monitoring Programs. I collect and analyze input to provide contractual and programmatic information obtained to management for decisive decision making. Research and reviews program requirements are within the guidance provided of the nuclear treaty program to support national level, goals, and objectives. Process and maintain lines of accounting and budget targets for Defense Travel System (DTS) of all Directorate/Group members within assigned programs. Coordinate with Resource Advisor status of travel ensuring they are within the legal limits of required DoD regulations and policies. Extract and gather financial/budgetary data from accounting programs on a weekly basis to balance current targets against approved requirements. Engage with assigned programs RA’s funding targets by element of expense and Fiscal Year to ensure there are no discrepancies or adjustments may be required. Effectively analyze information, provide weekly, monthly reports and recommend from extensive knowledge and experience any findings with a resolution. Full knowledge of working with Government Purchase Card, DTS and submitting documents in ABSS. Ability and knowledge of security procedures with the Enterprise and the process of controlling classified material.

AFSOC - 1 SOG/RM; Sep 11 –Oct 2012; GS-09; Resource Advisor.

Serves as the functional point of contact for daily budget and/or Customer Service financial issues for 7 squadrons within the 1st Special Operations Group. Effectively performed in-depth analysis to internal/external inquiries to advise staff on matters such as amounts and types of funds available, and purpose for which funds may be legally used, such as Mission Readiness Training (MRT) and time frame within which budget funds or authority must be used. Analyze, review and submit financial documents such as MORDs, MIPRs to Accounting Liaison Office (ALO) for obligations. Reviews historical data to determine spending trends and forecast of funding requirements. Oversight for all of squadrons travel funds. Prepares funding documents in accordance with prescribed procedures and regulations. Ensure suspense’s are met and accurately addressed to management. Performs administrative work involving the monitoring of obligations incurred and the actual expenditures of a budget with different sources and types of funding. Validate and tracks funding for the Mission Readiness Training Program and Multi-Service Air Card Program. Maintains accuracy of the Air Card and MRT Cost Reports, daily. Continuously monitoring un-submitted vouchers and providing the necessary input to facilitate satisfactory performance from leadership. Work with a myriad of civilians and military members daily. Provide advice, assistance and/or guidance on any DTS, Budgetary, automated systems and/or computer-generated form issues relating to getting the work submitted on time. Ensured full compliance IAW regulatory and federal law regulations. Work in the following applications/programs daily, ABSS, FM Suite, WAWF, CRIS, DTS, and EDA/EDM. Extensive knowledge of creating and working with MS Excel, Word and PowerPoint. Always ready and able for any additional task. Excellent customer service in all aspects of providing knowledge, hands-on training or data to individuals.

18 CES/CERF Aug 04, 2009 – 09 July 2011; GS-11; Chief of Financial Management- Served as Financial Management Resource Advisor for Commander, 18 Civil Engineer Group. Providing information regarding the status of funds; recommending where funds should be moved to; Advises BCE and staff on matters such as amounts and types of funds available; purpose for which money may be legally used; time frame within which budget funds or authority must be used and makes recommendations in conformance with organizations goals. Develops Group/Squadron financial plans/spend plans and unfunded requirements. Reviews historical data to determine spending trends and forecast annual funding requirements. Prepares narrative justification and ensures requests are properly justified to show impact if not funded. Accurately prepares budget in accordance with prescribed procedures and regulations. Ensure suspense dates are met and accurately address total BCE requirements.

Performs budget execution and administrative work involving the monitoring of obligations incurred and the actual expenditures of a budget with different sources and types of funding. Work with SQ's to determine targets within two weeks after initial distribution. Provide a status of funds at least monthly to SQ/GP and monitor daily funding availability. Thoroughly reviews expenditures to ensure funds are being spent in accordance with annual spend plans and makes sound recommendations for reprogramming. Tracks and determines reimbursements and refund program ensuring organizations earn and pay their share of costs incurred. Assesses impact of regulatory/directed changes and executes adjustment to the accounting procedures to squadron operations. Directs preparation and assures accuracy of the CE Cost Report to ensure work orders are properly coded and accumulate costs, accordingly, based on annually validated shop rates. Oversight for all O&M and Establishes quality performance objectives for civilian employees, providing guidance as required for assigned tasks, continuously monitoring performance and providing the necessary management input to facilitate satisfactory performance. Holds employees responsible for timeliness and quality of work. Recommends awards and approves appraisal recommendations and compensation. Approves leave ensuring mission essential positions are manned. Considers skills, qualifications, mission requirements, EEO and diversity objectives in selection of candidates for promotion, details and reassignments. Implements/recommends, disciplinary measures funding issued to CEG.

96 SVS Squadron: Feb 04 - Apr 05; GS-560-09; Served as Resource Advisor and Budget Analyst for over a 3M$ budget. Managed all aspects of funding documents, as well as reconciliation of all accounts. Performs budget formulation and execution work involving review and preparation of annual funding needs for one or more future years. Processed required funding documents such as 4009s, Form 9s, 9Ls, RREOs, and DD Form 250 Receiving Reports, Maintained monthly financial chart on expenditures and unobligated dollars. Maintained and monitored suspense file and reported within suspense due dates. Worked with assigned organizations to ensure budget information is accurate. Prepared quarterly distribution with Commanders and assigned organizations. Prepared annual APOM and assisted with Fin plan and Spend plans. Reprogrammed dollars were required and executed monthly expenditures. Processed Unfunded Requirements (UFRs) for year-end and monitored when funded. Updated UFR spreadsheets, monthly. Researched and consolidated budgetary data from source documents in preparation of monthly and year-end closing procedures. Alternate billing official for the Government Purchase Card (GPC), as well as approving expenditures and obligations.

96 Civil Engineer Squadron: Jan 02 - Feb 04; GS-561-07; Severed as Budget Assistant for 796 Civil Engineer Squadron. Gathered pertinent information on expenditures, reprogramming, and current day-to-day analysis. Prepared a variety of excel spreadsheets with calculations of year-to-date expenses to include bottom line balances. Verified and reconciled out of balance figures. Submitted all corrective action to Account Liaison Office. Verified and followed-up on all necessary actions to reconcile accounts. Assisted customers both in person and on the phone with budgetary information required. Balanced monthly, increased funding document when needed and approve expenditures for the Government Purchase Card.

HQ USATCFE, Fort Eustis, VA, Resource Management Office: May - November 1986; GS-561-05; Served as Budget Assistant to the Transportation Officer. Typing and calculating TDY orders for travel and per diem, along with school registration. Ensured proper signatures and issued all new FMS students travel orders. Reviewed all travel orders and maintained automated ledger for commitments and obligations. Processed daily training with IMET and FMS reimbursements. Researched and analyzed problems identified by the Budget Analyst for corrections. Gathered statistical data and report it in writing or orally to higher commands.

Accounting

52nd Services Squadron: Apr 98 - June 99; GS-525-07; As Supervisor of Slot/Amusement Accounting, performed necessary tasks to ensure the safety and security of all funds removed from slot machines and amusement machines. Weekly harvests were performed consisting of hand counting ($18,000.00 - $45,000.00). Supervised four Independent Observers (IO's) and ensured procedures and policies relating to cash collections were followed. Determined necessary accounting transactions and codes were entered into a computerized system. Balanced all accounts daily and monthly. Worked as a customer service representative with all facility managers identifying and resolving problems within their accounts. Maintained, reconciled and closed accounts involving a variety of transactions throughout the month. Worked closely with other sections within the Resource Management area, ensuring deadlines/suspense was met.

52nd Services Squadron: Jun 96 - Apr 98; GS-525-07; As Supervisor of Accounts Payable, supervised seven Accounting Technicians to include three, Value Added Tax (VAT) Clerks. Responsible for ensuring discounts and payments were made on all invoices submitted to the NAF Accounting Office. Responsible for disseminating all DD form 250's (receiving reports) Approved and authorized all disbursements made in both Dollars and Deutsche Marks. Responsible for input of all NAF property purchased, assigning document numbers and following-up on any changes. Ensured all flights received their monthly reports. Posted obligations, expenses, and disbursements against appropriate accounting codes. Systematically reviewed posting to accounts in extensive subsidiaries for validity. Responsible for analyzing and taking corrective necessary action on outstanding payments due. Responsible for ensuring all new employees were professionally trained. Scheduled and approved leave requests; directed work assignments, established work priorities and deadlines in an equitable manner.

96 MDG/Resource Management Office; Sep 91-Oct 93; GS-525-05; Performed the duties of the Third-Party Collection Clerk on all inpatient medical insurance claims processed. Collected, deposited and maintained working files under the Super cal Accounting Program. Set-up accounts receivable, cash sales journal and cumulative total of uncollectible accounts. Processed monthly and quarterly reports pertaining to all outstanding collections. Facilitated information necessary on deductibles, co-payments, and coded appropriate CPT-4 and ICD-9 medical codes for billing purposes. Served as back up for the Medical Service Officer; receiving payments from patients, clearing accounts, out processed personnel, and ran daily reports.

Security Assistance Training Field Activity, (SATFA) TRADOC, Fort Monroe, VA; July 87 - Sep 89; GS-525-05/07; Performed a variety of accounting duties and responsible for analyzing, reviewing and liquidating all Standard Form 1080's received from over 400 other installations. Aided in programming, reporting and monitoring all OMA finds and disbursements within the area of work. Verify obligations and expenditures, keeping an accurate total on all for closure reports due monthly. Assisted other stations with verification of reimbursable orders for obligations. Temporarily detailed team leader duties (GS-08) for 180 days, consisting of verifying data and transmission to headquarters. Managed and scheduled Foreign Military Students billing reports. Monitored and investigated to take necessary action on all unliquidated obligations for budget and accounting. Drafted messages, letters and memos to other commands.

HQ Fort Monroe, DEH, Budget Office; Nov 86 - July 87; GS-525-05; Performed a variety of accounting duties consisting of posting in a double entry ledger. Worked daily with a variety of forms and verifying each document for changes or corrections required. Obligating and disbursing both for direct and reimbursable accounts while maintaining monthly totals of all commitments. Computed all utility bills (electric, gas, water, sewage) for base usage, on a month-to-month basis and forwarded all reimbursements earned and obligated to finance for obligations. Resolved any problems that required actions. Corresponded with Supply, Procurement, Contracting, and Finance Office to correct errors identified. Typed a variety of reports and forms and processed them on a weekly basis. Full knowledge of ordering supplies and local purchases. Greeted and assisted customers as needed.

Training: FM Certification (DFMCP2) Certified; Fiscal Law; Budget Formulation; Civil Engineer Financial Management; Currently working on the certification of Comptrollers Defense Financial Management (CDFM-2) Dec 2018; retired before completion

Affiliations:

American Society of Military Comptrollers (ASMC); Community Services: Women of the Moose, Merritt Island; Family Support Volunteer; VFW, Cape Kennedy Corvette Club, Elks Lodge of Cocoa, Fl, Eagles Lodge Merritt Island, Fl member

Education: Brevard Community College; Okaloosa Community College, Thomas Nelson Community College, Saint Leo University, Somersworth High School Graduate 1975



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