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Customer Service Parking Lot

Location:
Lowellville, OH
Posted:
August 02, 2023

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Resume:

HARLAN A. MONE JR.

OBJECTIVE

To obtain stable employment, with a Company, where I can

utilize my skills, to promote the Company I am working for. EXPERIENCE

LAZ Parking Pittsburgh International Airport Pittsburgh, PA EVENING SHUTTLE/PARKING

SUPERVISOR

10/2022 -

02/2023

Handled Issues pertaining to Shuttle Driver call-offs {call alternate Drivers to replace call-offs according to Seniority List}; Bus break-downs and the repairs needed for the Shuttle to get back in service in a timely manner; and maintaining constant flow of shuttles to provide quality Passenger care, while adhering to FAA, TSA, and ACT Regulations. Handle any Issues that occur in the Parking aspect at the Pittsburgh Airport including helping Passengers find lost Vehicles; getting Vehicles jumped or towed if necessary; handling any Customer Issues with lack-of-funds, Parking Pass problems, and lost Parking Tickets. Also, taking care of manual payments when our parking terminals went offline, shutting down certain Parking areas if Reservations and current occupied spaces are excessive; report any suspicious activity or 'problem' Passengers to the Allegheny County Police {a County Police Station was On-site}; prepare a detailed Shift Report of all Issues and occurrences that happened on My Shift. Pittsburgh Transportation Group Pittsburgh, PA

ON-SITE SUPERVISOR 07/2022 - 09/2022

Make sure Bus Drivers are maintaining dedication to picking up/dropping off Passengers in the Extended Parking Lot, as well as dropping off at Departing Flights, and picking up at Arriving Flights. Doing Time Audits {both at the Curb and in the Parking Lot}, to help maintain maximum efficiency, and decrease amount of time Passengers are waiting in the Parking Lot, as well as the Curb. Walking the Parking Lot Bus Route {at night} to make sure there are no lost Passengers, or Passengers that may have concerns waiting/walking in Parking Lot, in the dark.

AMAZON DPP1 Sewickley, PA

WAREHOUSE SECTION SUPERVISOR 08/2021 - 07/2022

All aspects of maintaining an efficient, profitable warehouse. Unloading, scanning, packaging for delivery, solve Route issues for mismarked packages,

{all in a safe, timely manner}.

Reed Oil/21ST Century Energy Mahoningtown, PA

TRANSPORT DISPATCHER MGR. 06/2016 - 05/2021

Primarily responsible for all Daily {Monday - Friday} Customers' Work Orders for Fuel, Diesel Products, and Gas, to be completed in a timely manner. I was responsible for setting all Work Orders, {the Evening before}, to the Company Transport Drivers, then completing any left over Work Orders, or Same Day Work Orders, that come in, during the Work Day. Inside Sales for assigned Customers. Configurate Cost-Per-Haul using Terminal Cost-Per-Gallon of Product Plus Company Empty/Loaded Miles Freight Formula; Primarily responsible for reducing Dead-Head Mileage to maximize Profits on every Load Haul; Responsible for maintaining 5 Bulk Plants {Orwell, OH; [Harned] Conneaut Lake, PA; Grove City, PA; Kittanning, PA; Mahoningtown, PA}, so the Company Peddle Trucks could make Their deliveries promptly.

{Lost too much outside Business to various other Fuel Hauling Companies} Personnel Outsource Solutions (Temporary Position) Butler, CONTACT

adyoji@r.postjobfree.com

724-***-**** Ext

NEW CASTLE, PA

EDUCATION

Post-secondary education, no

degree or certificate

CCBC

09/1985 - 12/1987

Post-secondary education, no

degree or certificate

Robert Morris College

09/1983 - 05/1984

High school graduate or

equivalency certificate (GED)

Shenango Jr./Sr. H.S.

09/1977 - 06/1983

HARLAN A. MONE JR.

Youngstown, PA

ROUTE MANAGER 03/2013 - 04/2016

Ordering, delivering, and inventory management of Natures Own Bread Products, and TastyKake snack foods. Servicing various grocery store chains and convenience stores, meeting all store dictated time constraints and display models; all while maintaining PA Dept. of Transportation hourly road guidelines. AIM NationaLease Girard, OH

DISPATCH MGR./BREAKDOWN SUPV.

(TEMPORARY POSITION)

06/2012 -

12/2012

Update and reassign Dedicated Route Drivers due to call-offs or load changes; Assess and secure outside vendors for necessary repairs for vehicle breakdowns across the Continental United States. Brought in as a Temporary Replacement, until the current Full-Time Employee, returned from surgery. Valley Waste (Vogel Enterprises) Beaver Falls, PA DISPATCH MANAGER/SCALEMASTER

(TEMPORARY POSITION)

06/2011 -

02/2012

Coordinating maps/customer sheets for route books,auditing routes to maximize hourly productivity, creating, assigning, printing, then following up to make sure all daily work orders have been completed, assign missed/unable to perform task due to weather, blockage, construction, etc. to the next route that can get the work order done in the most timely manner

(both residential and commercial), reassigning commercial containers due to route changes, assigning new commercial containers to existing routes, create route lists and maps for newly acquired contracted areas. Temporary Position, helped existing Company Employees set-up and Operate the new Live Dispatch Screens to lessen Daily missed Trash-Pickup

{Commercial and Residential} and reduce One-Ton Pickup Weekly Work Orders. Waste Management of Western PA Multiple Locations, PA OPERATIONS MANAGEMENT 04/2007 - 12/2010

Managed payroll for 180+ employees, dispatcher for Roll-off, Front load/Rear load Commercial routes, and Residential routes, tracking for Department of Transportation regulated road hours for 105+ drivers, create/improve routing to maximize productivity, organize/maintain files, in Excel programs, for disciplinary actions, injuries, payroll, productivity levels for all drivers/helpers, new hire background information, and hours used to help other WM locations, that were short staffed, get help for trucks that were broke down, experiencing high trash tonnage, or have inexperienced driver on route, some Route Auditor training, along with the same duties as Vogel Disposal

{Injured on the Job, Company chose to settle Financially} Vogel Disposal (Downsize due to business loss) Mars, PA DISPATCH MANAGER 06/2004 - 03/2007

Coordinating maps/customer sheets for route books, acquiring information for accidents, breakdowns, & spills, then make maps to the appropiate locations, printing work orders, maps if needed, then toggling all completed orders, do follow up on uncompleted or outstanding work orders, assisting commercial department for chasing missed or blocked containers, reassigning containers due to route changes, assigning new accounts to existing routes Walter Yarnall & Associates (Downsize due to business loss) Cheswick/springdale, PA TRANSPORTATION/PRELIMINARY

INVESTIGATION

06/1998 -

06/2004

Transport claimants to and from mandatory workers compensation scheduled Doctors' appointments, preliminary fraud investigations, some field surveillance

Premier Car Rental (Regional franchise went bankrupt) Pittsburgh, PA AREA MANAGER 08/1996 - 06/1998

All aspects of day-to-day operations, all aspects of Customer Service/Satisfaction, set up and maintain Corporate, replacement, and leisure rental accounts, collect, balance, and distribute monies for Accounts Payable/Receivable, and Fleet Maintenance for 3 separate locations

QUALIFICATIONS AND ACHIEVEMENTS

HARLAN A. MONE JR.

Management/Dispatcher 05/01/2021

Shift Manager, Office Manager for 4 different Rental Car Companies; Retail Management experience; 9 years experience in trash removal (routing, dispatching) 5 Years of Tanker Transport Dispatching; conducted/attended Sales/Customer Service/Safety meetings/seminars; some knowledge of EXCEL; Passed WorkKeys test through PA CareerLink Lawrence County, received National Career Readiness Certificate May 23rd, 2011. CERTIFICATIONS AND LICENSES

National Career Readiness Certificate, ACT - Pennsylvania Issue Date: 05/01/2011 Scored at a high level (Gold Level) on all aspects (Applied Mathematics, Reading for Information, Locating Information), of the WorkKeys test, and received my National Career Readiness Certificate through PA CareerLink Lawrence County.

HARLAN A. MONE JR.

REFERENCES

Name: Don Toomey

Job Title: Maintenance/Yard Manager Vogel Disposal Inc. Years Known: 19

Day Phone: 724-***-****

Night Phone: 724-***-****

Email:

Name: Michael Vlaiku

Job Title: Central Transport

Years Known: 9

Day Phone: 330-***-****

Night Phone: 330-***-****

Email:

Name: Randy Schultz

Job Title: Commercial/Roll-off Dept. Director

Years Known: 19

Day Phone: 724-***-****

Night Phone: 724-***-****

Email:

Name: Christopher Walker

Job Title: Operations Management

Years Known: 15

Day Phone: 412-***-****

Night Phone: 412-***-****

Email:

Name: Sandy Naples

Job Title: Private Practice Physician

Years Known: 24

Day Phone: 330-***-****

Night Phone: 330-***-****

Email:



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