Data entry, chat Customer Service Accounts Payable or remote assistant
Resume:
Brandy Coffey
Hardworking and reliable individual looking to expand my skills
Norwich, CT 06360
adyoj8@r.postjobfree.com
Caring and dedicated individual who aims to provide the best customer service I can while continuing to learn and expand my current skill set.
Willing to relocate to: New London, CT - Groton, CT - Norwich, CT Authorized to work in the US for any employer
Work Experience
Senior Service Consultant
Wayfair - Remote
August 2020 to Present
Day to day job duties are as follows but not limited too: 1. Customer service- call handling, inbound and outbound calls, updating customer contacts/information, following up on emails, while ensuring all of their needs have been met to the best of my abilities. 2. Receiving regular coaching sessions to improve performance and to ensure that we are adhering to standards, guidelines and metrics.
3. Utilizing different software programs required to perform job duties-Along with ensuring communication with management/Technical Dept. are aware of any computer/software issues and making sure all appropriate action has been taken. 4. Identify and submit the required documents to ensure deliveries are successful 5. Researching account information using available resources to resolve the customers concerns. 6. Routing customers to the correct departments/areas via warm transferring, our ticketing system or reaching out via e-mail.
Self Employed Contractor
Doordash - Norwich, CT
October 2019 to Present
Customer service
Accounts Payable Clerk/Receptionist
Old Saybrook Chrysler Dodge Jeep - Old Saybrook, CT January 2017 to November 2019
Accounts payable, accounts receivable, receptionist, cashiering, deposits, stocking in vehicles, customer service, Microsoft Excel/Word/Outlook and more.
Funding Specialist
Sensible auto lending - Old Saybrook, CT
October 2015 to June 2016
Responsibilities
Assist dealerships with loan documents
Accomplishments
I was promoted to the funding department and am skilled in multi positions within the company. Received multiple bonuses in result of going above and beyond Skills Used
1. Microsoft word/ excel/ spreadsheet to complete customer funding applications 2. Working with different computer/ online software programs to assist dealerships with completing and submitting loan documents.
3. Sorting through specific necessary documents that are required by law for each state to acquire a vehicle.
4. Employer and personal reference checks
5. Answering inbound and outbound customer and dealership correspondence. 6. Submit all documentation within a specific deadline 7. Meet all legal guidelines required to obtain financing in the State of Connecticut along with surrounding States.
8. Attend frequent meetings with our management team to follow up on expectations, requirements, weekly and monthly quotas.
Collections Representative
Sensible Auto Lending, LLC. - Old Saybrook, CT
February 2014 to October 2015
Responsibilities
Customer service, taking payments, outlook/email, working with deal pack, enabling and disabling GPS units, TLO search's, filing, and making sure the customers account has all the information we may need. Accomplishments
I have been able to locate customers and generate call backs by doing investigations into recent vehicle locations, skip tracing and other locating software. I have also worked with customers to set up payment arrangements to bring their account up to good standings. Skills Used-
1. Customer service- Inbound and Outbound calls, Answering large number of customer contacts daily, Money handling, Vehicle payoffs and more.
2. Researching customer locations for GPS/Repossession and contact purposes. 3. Worked to adhere to State and Federal repossession guidelines while assisting the customer to the best of my ability.
4. Attending weekly team meetings
5. Training incoming talent
6. Working with repo agents on storage fees and repo fees for our customers who are serious about getting their account in good standing.
7. Enable and Disable GPS global location devices to generate payment/contact. CNA - Certified Nursing Assistant
Health At Home, LLC. - Branford, CT
January 2011 to June 2015
Responsibilities
Personal care, bathing, dressing, meal preparation, medication reminders, cleaning, toileting, reporting top the nurse in charge and family, and more.
Accomplishments
I have impacted the lives of my clients who smile when they see me and constantly thank me for doing a fantastic job, and caring about them.
Skills Used-
1. Time management skills- Ensuring all patients are awake, dressed, showered and arriving to their meals at set time frames.
2. Recording daily input and output regularly
3. Assist with toileting, dressing, feeding along with any other daily ADL's. 4. Update our team nurse on the current condition of our patients. 5. Work with another assistance to assist with lifts or high risk/fall hazard patients. 6. Provide companionship to all patients to ensure they know they are genuinely cared for. 7. Keep families updated on current conditions
8. End of life care
CNA - Certified Nursing Assistant
Fairview Odd Fellows Home of CT - Groton, CT
August 2009 to January 2011
Responsibilities
Bathing, dressing, personal care, assisting with feeding, cleaning, showers, charting and more. Accomplishments
I received several complements from the residents, coworkers and other staff along with a raise due to good job performance.
Skills Used-
1. Time management skills- Ensuring all patients are awake, dressed, showered and arriving to their meals at set time frames.
2. Recording daily input and output regularly
3. Assist with toileting, dressing, feeding along with any other daily ADL's. 4. Update our team nurse on the current condition of our patients. 5. Work with another assistance to assist with lifts or high risk/fall hazard patients. 6. Provide companionship to all patients to ensure they know they are genuinely cared for. 7. Keep families updated on current conditions
8. End of life care
Animal Care specialist
Petsmart - New London, CT
October 2008 to June 2009
Responsibilities
Animal Care, assisting customers with any help/questions they need, cleaning, feeding, medicating, and more.
Skills Used-
1. Customer service
2. Ensuring all animals are upkept and have clean and safe environment. 3. Provide daily feeding of all animals
4. Stock products
5. Practice strict sanitization skills
6. Assist and advise customers of animals needs to ensure the rehoming process goes as smoothly as possible to avoid extra stress on the animals.
Education
None in Psychology
Three Rivers Community College - Norwich, CT
December 2012 to May 2013
High School diploma in Academics/ cosmetology
Ella T Grasso High school - Groton, CT
2001 to 2005
Skills
• Accounts Receivable
• Accounts Payable
• Invoice
• AP
• Excel
• Phones
• Filing
• Customer Service
• Accounting
• credit
• Microsoft Office
• Data Entry
• MS Office
• Animal Care
• Account Reconciliation
• QuickBooks
• Bank Reconciliation
• General Ledger Accounting
Additional Information
References:
Desiree Sherman
Former manager
Ashley Richards
Co-worker
Elissa Johnson
Co-worker
Contact this candidate