MONIL SHAH

adyoix@r.postjobfree.com 551-***-**** LinkedIn

Experienced Business Systems Analyst with 5 years of expertise in improving EMR systems, analyzing business procedures, designing/re-engineering processes and implementing effective business solutions to drive productivity and bolster profitability. Adept at translating complex data into actionable recommendations that improves decision-making. EDUCATION:

Master of Science in Management Information System May 2023 Stevens Institute of Technology Hoboken, NJ

Bachelor of Engineering in Information Technology May 2016 K J Somaiya College of Engineering Mumbai, India

PROFESSIONAL EXPERIENCE:

RESEARCH ANALYST INTERN June 2022 – Aug 2022

YMY Solutions Inc New York, NY

• Worked with a team of interns to conduct data collection activities in accordance with the project's specifications. Additionally, performed extensive research and carried out quantitative and qualitative analysis on the gathered data which contributed to 25% improvement in data collection efficiency, positively impacting decision-making.

• Designed and developed webpages using Figma while collaborating with developers to rectify and resolve 98% of identified issues which resulted in a flawless user experience across Android and iOS devices. SENIOR BUSINESS SYSTEMS ANALYST Oct 2016 – July 2021 eClinicalWorks India Pvt. Ltd Mumbai, India

• Managed daily operations of 15+ data centers across the US by monitoring system performance, configuration, maintenance, and troubleshooting remotely to avoid impact during production environment.

• Conducted Incident management of high severity incidents - Outage Management and performed quarterly audits of 300 servers using Splunk and SolarWinds to improve the efficiency of system by 30%, performed troubleshooting on physical Dell and Cisco Servers through I-DRAC and CIMC remotely.

• Managed a team of 6 analysts to present weekly, monthly reports of 200 infrastructure devices for management review, led a team of 5 developers and project managers to upgrade 500 servers from Windows 2008 -2012 R2.

• Implemented a new technology-based process to capture system failure and to monitor system discrepancies, which helped improve process by 28%, took initiative in automating infrastructure tasks to reduce manual effort and time.

• Collaborated with DevOps team to convert client's server configuration data into insightful dashboards, trained new 25 specialists for handling complex issues, managed client escalation calls which increased client retention by 15%.

• Effectively implemented and communicated daily workflow procedures to 10 fellow team members, resulting in an increase in productivity by 10%.

TECHNICAL SKILLS:

Programming Languages: MySQL, PostgreSQL, Advanced MS Excel, R, Python, SAS, Tableau, Power BI, JIRA Monitoring Tools: SolarWinds, Nagios, Thousand Eyes, New-Relic, Splunk, Sophos, AppDynamics Miscellaneous: Figma, PowerShell, CHEF, Amazon Web Services, Web Scraping, Text Analytics, Google Data Analytics, A/B testing, Supervised and Unsupervised Learning Methods ACADEMIC PROJECTS:

• Own-Brand Penetration Enhancement Strategy for a Grocery Store - Wakefern Food Corporation Analyzed two years of point-of-sale(POS) data and derived valuable insights, formulated and implemented strategies to enhance own brand penetration, resulted in 30% sales growth compared to non-own brand items.

• Application Uptime Report

Created monthly application uptime report for a client, encompassing major incidents and service downtime scenarios, accompanied by detailed explanations to substantiate a remarkable uptime of 99.99% which became a go-to template for other clients, fostering data-driven decision making and enhancing overall business performance.

• HR Analytics Dashboard

Developed HR Attrition analytics dashboard, integrating statistical analysis techniques to identify patterns, trends and key attrition factors, enabling evidence-based decision-making and providing actionable insights for talent retention strategies, resulting in a remarkable 20% reduction in attrition rate.