Vishnu Priya Nagabothu

Email: adyoiq@r.postjobfree.com

Contact: +1-248-***-****

SUMMARY

●Have 7+ years of experience in Microsoft Dynamics 365 CRM

●Have worked extensively in Sales Management, Human Resource Management & Healthcare domains through Dynamics 365 CRM.

●Good functional exposure on Sales, Customer Service and Marketing modules of D365 CRM.

●Good exposure on Power Platform - Power Apps, Power Automate, Power Portals and Power BI.

●Experience working on Agile methodologies projects.

●Good working knowledge on CRM custom development using HTML5, JavaScript, Plugins, Web API, Ribbon workbench, Web Resources, REST/JSON with jQuery, Custom Workflows and Console applications for third party integration.

●Developed SSIS packages for data updates across D365 CRM environments using Kingsway soft (third party tool) and executed them in Azure Data factory.

●Created Power BI report to monitor the application insights telemetry and statistics of SSIS package run.

●Hands on experience in SSRS reports & Fetch based reports for D365 CRM

●Enabled application insights to capture the telemetry in Azure resource group.

●Good Exposure on DevOps, Azure Logic Apps, Deployments using CICD pipeline.

●Experience in all phases of software development life cycle (SDLC) especially in Analysis, Design, Development, Testing and Deploying of applications with Agile Methodologies.

●Expertise knowledge on Object Oriented Programming (OOPS) Concepts including Inheritance, Abstraction, Encapsulation and Polymorphism.

●Extensive experience in developing SQL queries and database objects: Tables, Views, Stored procedures, functions.

●Expertise in client-side development using HTML5, JavaScript, CSS, jQuery, JSON.

●Good in maintaining Functional and Technical specification documents Worked closely with Test and Technical Support teams to resolve quality issues.

●Good interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies.

SKILLS EXPERTISE

Microsoft Dynamics 365 CRM

Power Platform – Power Apps, Power Automate, Power Portal, Power BI

C#, JavaScript, HTML5, CSS

Data Integration/Migration tools – SSIS, Scribe Insight, Kingsway soft

Reporting tools – SSRS

Azure DevOps, Azure Logic Apps, Azure Data Factory, Azure Blob Storage, CI/CD deployments

Microsoft SQL Server

JIRA, MTM, TFS, VSTS

PROFESSIONAL DETAILS

Client: College Board, Virginia Jan 2022 - Present

Role: Dynamics CRM Developer

Project Description: The proposed project aims to implement a customized Dynamics CRM (Customer Relationship Management) system for College Board, a prominent educational organization based in Virginia, USA. The implementation of Dynamics CRM will enhance College Board's ability to efficiently manage student data, streamline communication with educational institutions, and improve engagement with students, parents, and other stakeholders. The primary goal is to create a unified platform that will centralize data and automate key processes, leading to increased operational efficiency and better decision-making.

Roles and Responsibilities:

●Student Profiles: Capture and maintain comprehensive profiles for each student, containing academic history, test scores, extracurricular activities, and communication history.

●Admissions Management: Automate the admissions process, from application submission to decision notifications, ensuring a streamlined and efficient workflow.

●Scholarship and Financial Aid: Implement a system for managing scholarships and financial aid applications, disbursements, and tracking student eligibility.

●Event Management: Facilitate event planning and management, including college fairs, seminars, and orientation programs, with automated registration and communication capabilities.

●Integration with Existing Systems: Seamlessly integrate the CRM with College Board's existing databases, applications, and systems to avoid data silos and improve data accuracy.

●Security and Compliance: Implement robust security measures to safeguard student data and ensure compliance with relevant data protection regulations.

Implementation Approach:

●The implementation of Dynamics CRM will follow a phased approach, including:

●Requirement Gathering: Conducting in-depth workshops with College Board stakeholders to understand their specific needs and challenges.

●System Configuration: Customizing the Dynamics CRM to align with College Board's processes, data fields, and user roles.

●Data Migration: Migrating existing student data from legacy systems to the new CRM platform while ensuring data integrity.

●User Training: Conducting comprehensive training sessions for College Board staff to familiarize them with the new CRM and its functionalities.

●Testing and Quality Assurance: Rigorous testing of the CRM to identify and rectify any issues before going live.

●Deployment and Support: Deploying the CRM system and providing ongoing technical support and maintenance.

Client: Verizon Wireless- Boston, MA March 2020 – Dec 2021

Role: CRM Consultant

Project Description:

The Human Resources Customer Relationship Management (HR Support) is a Corporate Operations CRM solution for supporting compensation benefits and Talent & Organizational Capability for global employees, managers, eligible dependents, and external candidates. Employees and dependents seek personalized responses to their questions concerning benefits, stock, training, etc. The HR Support team (Benefits, Stock, 401K, Learning and Development, etc.) personally responds to the email inquiry, phone line, walk in and instance message inquiries. The CRM solution automates the process for tracking and streamlining case requests.

Roles and Responsibilities:

Understand and analyze Business requirements of the project/release.

Involved in customizations and configuration such as entity and form customizations, Business Rules, JavaScript etc.

Developing complex business logics using .Net, HTML, JavaScript, and CSS

Built plugins, workflows, console applications using C#.net to meet requirements.

Worked on CRM data imports.

Created OOB Dashboard and Charts

Tracking & fixing the bugs reported by test team.

Experience on Environment setup and Email router setup

Involved in documenting the deployment steps and Unit Test Cases

Participated in daily status meetings and shared the daily status report with the customer.

Updated task efforts and status in TFS regularly.

Invesco, India Oct 2018 – Dec 2019

Role: CRM Developer

Project Description: Dynamics CRM Implementation for Invesco India

This project aims to implement Microsoft Dynamics CRM (Customer Relationship Management) for Invesco in India, a leading global investment management company.The implementation will provide Invesco India with a robust and scalable CRM solution to enhance customer engagement, streamline business processes, and optimize sales and marketing activities.

Roles and Responsibilities:

●Customer Data Centralization: Implement a centralized CRM system to consolidate and manage customer data from various sources, enabling a unified view of customers across all departments.

●360-Degree Customer View: Create a comprehensive customer profile that includes historical interactions, preferences, purchase history, and other relevant data to empower Invesco's teams with a holistic understanding of their clients.

●Sales and Marketing Automation: Utilize CRM capabilities to automate sales and marketing processes, such as lead management, opportunity tracking, email campaigns, and personalized communications, resulting in increased efficiency and productivity.

●Enhanced Customer Service: Implement CRM features that allow Invesco India to provide superior customer service by enabling efficient issue resolution, case management, and seamless communication with clients.

●Analytics and Reporting: Develop customized dashboards and reports to provide real-time insights into key performance indicators (KPIs) and assist in making data-driven decisions for better business outcomes.

●Requirements Gathering: Collaborate with Invesco India's stakeholders to gather detailed requirements, understand business processes, and identify specific CRM functionalities needed.

●CRM Customization: Customize the Dynamics CRM platform to align with Invesco India's unique business needs, including data fields, workflows, and user interfaces.

●Data Migration: Migrate existing customer data from legacy systems to Dynamics CRM while ensuring data integrity and consistency.

●Integration: Integrate the CRM system with other essential applications like email clients, marketing automation tools, and financial systems for seamless data flow and process automation.

●User Training: Conduct comprehensive training sessions for Invesco India's employees to ensure they are proficient in using the new CRM system effectively.

●Testing and Quality Assurance: Thoroughly test the CRM implementation to identify and resolve any issues, ensuring a smooth and error-free deployment.

State Street Global Advisors, India Aug 2016 – Sep 2018

Role: Dynamics CRM Developer

Project Description: Dynamics CRM Implementation for State Street Global Advisors India

Overview:

The proposed project aims to implement Microsoft Dynamics CRM for State Street Global Advisors India, a leading investment management firm. By leveraging the capabilities of Dynamics CRM, the organization intends to enhance its customer relationship management, streamline internal processes, and gain valuable insights into client interactions and business performance.The CRM solution will be customized to meet the unique requirements of State Street Global Advisors India and will be implemented with a focus on efficiency,scalability,and user-friendliness.

●Roles and Responsibilities:

●Requirement Gathering: Collaborating with key stakeholders to gather detailed requirements and understand the specific needs of different teams within the organization.

●Customization and Configuration: Tailoring the Dynamics CRM to suit the unique processes and workflows of State Street Global Advisors India, including custom entities, fields, forms, and views.

●Data Migration: Ensuring a secure and error-free migration of existing customer data from legacy systems to the new CRM platform.

●Training and User Adoption: Conducting comprehensive training sessions for employees at all levels to ensure seamless adoption of the CRM system and maximize its potential.

●Testing and Quality Assurance: Rigorous testing of the CRM solution to identify and rectify any potential issues before going live.

●Deployment and Support: Smooth deployment of the CRM solution with minimal disruption to the business operations. Providing post-implementation support and addressing any challenges that arise during the initial stages.

Contact this candidate