Guest Service Front Desk
Resume:
Employee of the month at Souq Al Wakra
Hotel Qatar by Tivoli – May 2022
Hosted England team for FIFA world cup
- 2022
Contact
Personal Information
Phone
******.**********.****@*****.***
Ezdan village 24,
villa 118,
Al Wakra.
Address
SHEHAN MADUSHANKA
A Presenting my 4 years careers of front office. Fully trained Guest Service Officer. Ready to work in an organization which can provide a boost to my career.
Experience
My duty is to Greet and carrying luggage for the guests as they come to or leave the hotel. I also attend the main entrance door and welcome/farewell guests, arrange, and manage transfers, help guests with directions and perform as the first and last impression for them.
I have done the cross training & have helped Front Desk and daily operations as well. Fully trained GSA and ready to handle shift and take charge as a GSA. My duty is carrying luggage for the guests as they come to or leave the hotel. I also attend the main entrance door and welcome/farewell guests, arrange, and manage transfers, help guests with directions and perform as the first and last impression for them.
In my early career I have managed to work as a House keeping attendant. Made guests room, handled public areas, and completed daily guests’ requests. FO BELL MAN
GUEST SERVICE BELL MAN
HOUSEKEEPING ATTENDANT
2021 - Current
2018 - 2020
2017 - 2018
SOUQ AL WAKRA HOTEL QATAR BY TIVOLI
ANANTARA KALUTARA RESORT, SRI LANKA
Leadership ANANTARA KALUTARA RESORT, SRI LANKA
Teamwork
Knowledge about MS Office
Creativity
Problem solving
Ability to handle OPER PMS system
Skills
Achievement
13th March 1997
DOB
Education
Business Studies
2016
General Certificate of Education Advanced Level
General Subjects
2013
General Certificate of Education Ordinary Level
Sri Lankan
Nationality
Unmarried
Civil status
W. S. Madushanka
Name with Initials
As a trainee guest service agent at front desk, mainly my duty is handling all the arrivals and departures, making new booking, checking all the guest bills, checking all the emails and act accordingly, handling all the guest complain and arranging the transportation or excursions.
TRAINEE GUEST SERVICE AGENT
2020 - 2021
ANANTARA KALUTARA RESORT, SRI LANKA
********@*******.***
Ahmed Khan
Phone:
Email :
Guest Service Supervisor, Souq Al Wakrah Hotel
Qatar by TIVOLI
Reference
******@********.***
Siva Dungi
Phone:
Email :
Room Division Manager, Anantara Kalutara
Resort, Sri Lanka
Successfully completed information technology with E-Commerce at ESoft metro campus. Successfully completed 40-day English Camp Certificate course conducted by British Way English Academy. Successfully completed the hotel housekeeping certificate level course at Sri Lanka Institute of Tourism and Hotel Management.
Successfully completed the reception certificate level course at Sri Lanka Institute of Tourism and Hotel Management. Other
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