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Annie Williams

Walls, MS

adyoh5@r.postjobfree.com - 901-***-****

WORK EXPERIENCE

Retired

- March 2013 to Present

Applications Support Center Manager

U S Citizenship and Immigration Services - Memphis, TN - September 2001 to March 2013 Responsibilities

I am the manager of the Application Support Center in the District Office. I am responsible for the establishment, maintenance and operation the center. I monitor and evaluate various program’s simultaneously in order ensure the successful accomplishment of the Application Support Center‘s goals. I apply knowledge of program/management principles, processes analytical methods and techniques to investigate issues, fraud, and problems or procedural of factual nature. I communicate directly with 20 to 30 applicants a day from diverse backgrounds all over the world, about complicated matter relating to laws, regulations and procedures pertaining to benefits. Accomplishments

I provide assistance to other federal agencies in identifying individuals who pose a threat to national security/public safety. I ensure technical and customer service requirements are met. EDUCATION

BUSINESS ADMINISTRATION

Delta State University - Cleveland, MS

1977 to 1993

SKILLS

STRONG CUSTOMER SERVICES SKILLS PROFICIENT IN THE USE OF MICROCOMPUTERS JOB-RELATED CERTIFICATES AND LICENSES: ARKANSAS REAL ESTATE LICENSES JOB-RELATED CERTIFICATES AND LICENSES: ARKANSAS REAL ESTATE LICENSES CERTIFICATE OF TRAINING--IWS/LAN USER TRAINING CERTIFICATE OF TRAINING--QUICKPRO 2000 SUPERVISOR CERTIFICATION OF MEET AND DEAL ABILITY 4-28- 2000

ADDITIONAL INFORMATION

CERTIFICATE OF TRAINING--IWS/LAN USER TRAINING

https://my.indeed.com/resume/preview 9/6/16, 4:01 PM Page 1 of 2

CERTIFICATE OF TRAINING--QUICKPRO 2000

SUPERVISOR CERTIFICATION OF MEET AND DEAL ABILITY 4-28-

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