Summary

Strong customer service Escrow Processor / Account Coordinator background. Exceptional organizational and time management skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working individual. I am a team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative and working well independently. I am able to work well under pressure and adhere to strict deadlines.

Work History

First Centennial Title February 2022 – July 2023

Escrow Pre-Processor

Develop customer service relationship with Real Estate Agent, Transaction Coordinators, Lenders and Split Title Companies at time of Order Entry to ensure smooth transaction between myself and all parties

Clear Title Issues on Title Commitment via working with real estate agents, sellers, split title companies

oExamples to include but not limited to obtain death certificates, payoffs, clear any/and all liens on title, name changes, preparing deeds

Work with Mortgage Companies to provide necessary documents needed for loan clearance

oPrepare preliminary Closing Disclosures, Closing Protection Letters to be submitted to underwriting for loan clearance

Order Home Owners Association Status Letters and Lender Payoffs

Work with Real Estate Agent(s) and split Title Company to coordinate and schedule closing, to also include if needed the coordination of out of state closings

Titleocity, LLC March 2021 – November 2021

Escrow Processor

Develop customer service relationship with Real Estate Agent, Transaction Coordinators, Lenders and Split Title Companies at time of Order Entry to ensure smooth transaction between myself and all parties

Clear Title Issues on Title Commitment via working with real estate agents, sellers, split title companies

oExamples to include but not limited to obtain death certificates, payoffs, clear any/and all liens on title, name changes, preparing deeds

Work with Mortgage Companies to provide necessary documents needed for loan clearance

oPrepare preliminary Closing Disclosures, Closing Protection Letters to be submitted to underwriting for loan clearance

Order Home Owners Association Status Letters and Lender Payoffs

Work with Real Estate Agent(s) and split Title Company to coordinate and schedule closing, to also include if needed the coordination of out of state closings, scheduling notary and facilitate mail-away closings

DaVita Kidney Dialysis January 2020 – February 2021

Billing and Payroll Specialist

Entered weekly payroll for Nursing Staff of 3 Michigan Hospitals

Billed daily for dialysis treatment of patients

Coordinated travel and lodging for traveling Registered Nurses during the on-set of the Global Pandemic

Created welcome packages and on-going assurance they had additional food and beverage stock

Prepared Employee files for audit when necessary and required from Hospital Staff

Legacy Title Agency January 2019 – December 2019

Account Coordinator

Sole representative in Keller Williams Central Market Center, providing customer service to 154 Real Estate Agents, 3 Office Brokers, and (1) Team Leader

Responsible for entering all new title orders into RamQuest System

Order Home Owners Association Status Letters and Lender Payoffs

Clear Title Issues on Title Commitment via working with real estate agents, sellers, split title companies

oExamples to include but not limited to obtain death certificates, payoffs, clear any/and all liens on title, name changes, preparing deeds

Work with Mortgage Companies to provide necessary documents needed for loan clearance

oPrepare preliminary Closing Disclosures, Closing Protection Letters to be submitted to underwriting for loan clearance

Work with Real Estate Agent(s) and split Title Company to coordinate and schedule closing, to also include if needed the coordination of out of state closings, scheduling notary and facilitate mail-away closings

Facilitate and Present Title 101 course to real estate agents within Market Center

Meet with new license agent(s) to outline title procedure, review required documents necessary for transaction

Title Express, LLC May 2013 – January 2019

Account Coordinator

Sole representative in Keller Williams Central Market Center, providing customer service to 118 Real Estate Agents, 3 Office Brokers, and (1) Team Leader

Responsible for entering all new title orders into FAST System

Order Home Owners Association Status Letters and Lender Payoffs

Clear Title Issues on Title Commitment via working with real estate agents, sellers, split title companies

oExamples to include but not limited to obtain death certificates, payoffs, clear any/and all liens on title, name changes, preparing deeds

Work with Mortgage Companies to provide necessary documents needed for loan clearance

oPrepare preliminary Closing Disclosures, Closing Protection Letters to be submitted to underwriting for loan clearance

Work with Real Estate Agent(s) and split Title Company to coordinate and schedule closing, to also include if needed the coordination of out of state closings, scheduling notary and facilitate mail-away closings

Facilitate and present Title 101 course to real estate agents within Market Center

Detroit Tigers Inc. December 2008 – October 2012

HR Coordinator

Source candidates for seasonal front-office internship and full-time employment opportunities for Detroit Tigers Major League Baseball Club

Pre-screen and interview candidates, along with ensuring all new hires complete required pre-work, including drug screen, reference and background check

Work with department leaders to review and identify qualified candidates for identified internship

Conduct reference checks and background checks of identified candidates.

Present Internship Opportunities to selected candidate

Coordinate New Internship Orientation, present orientation to internship group, reviewing Sexual Harassment and Ethic Training

Detroit Tigers Inc. December 2008 – October 2012

HR Coordinator -Continued

On-going point person between intern and department with any employee conflict issues, expectations and scheduling

Responsible for maintaining and tracking the Human Resources Budget

Assist all colleagues with employee relations questions/concerns

Computer & Engineering Services March 2008 - Sept. 2008

Staffing

Source domestic IT, Finance, Engineering professional candidates through referrals, internet sources, outside agencies, advertisements

Pre-screen and interview candidates for Technical Recruiter, along with ensuring all new hires complete required pre-work, including drug screen, and have had a complete reference check

Present offers, employee benefits and incentives that aid the recruitment of new candidates

Work with Account Manager(s) to review and submit qualified candidates to identified clients

Coordinate New Hire Orientation, along with the coordination of relocation for either an existing employee or new hire

Prepare weekly Staffing Operations Report which includes the breakdown of activity occurring within previous week (i.e) what skill set has been recruited/searched for. Identify viable and qualified candidates for Technical Recruiters for submittal on open job order as well as updating and maintaining current candidate database

Verify employment of newly hired employees

Work with qualified candidates to build and / or revise their resume

Functional Recovery Inc. July 2003 – December 2007

Human Resources – Billing and Collections

Plan, organize and administers the Functional Recovery Inc. Human Resources; ensures company compiles with all federal and state regulations

Develop creative recruiting strategies. Performed recruitment of Physical, Occupational and Speech and Language therapists. Conduct New Hire Orientation upon offer acceptance

Plan for and oversee administration of company’s compensation and benefit program, Personnel policies regarding vacations, holidays, personnel time off etc

Responsible for the development and maintenance of all internal office policies and procedure manuals, employee files, and handbook

Perform special projects and compile a variety of comprehensive reports as assigned by President/Owner

Prepare and manage discover! Summer Camp with Registered Occupational Therapist; including develop of 10 week course outline, training material, camp policy and procedure manual, and staffing

oPrepare and compile all reports needed for billing purposes by the insurance carrier

oPrepare and oversee the annual end-of-the summer picnic for all staff, clients, and families

Responsible for all professional and contingent staff payroll working with outside firm

Manage, maintain, and input all client billing claims weekly into Colonial Valley Billing System weekly

Responsible for company collections, communicate extensively with various insurance adjuster(s), medical bill review unit personnel, attorneys and case managers for collections purposes

ArvinMeritor Sept. 2000-June 2003

Human Resources – Worldwide Staffing

Source domestic professional candidates through referrals, internet sources, outside agencies, advertisements, and career fairs, along with working with current employees to identify and pursue new career opportunities.

On-site recruitment from targeted colleges, host information sessions, participate in career fairs

Pre-screen and interview candidates for hiring manager, along with ensuring all new hires complete required pre-work, including drug screen, and have had a complete reference check

Present offers, employee benefits and incentives that aid the recruitment of new candidates

Participate/Coordinate/Facilitate New Hire Orientation, along with the coordination of relocation for either an existing employee or new hire

Prepare bi-weekly Staffing Operations Report which includes the breakdown of activity occurring in the staffing group (i.e.) Open and Closed positions, along with various style reports to provide senior leadership, and hiring managers recruiting timelines, strategies, and targets. Maintain recruiting information; Career Opportunities Database, Recruiting Logs etc.

Administer the distribution of Employee Requisitions domestically for the organization

Administer/Develop Job Descriptions accordingly

Verify employment of newly hired employees

Human Resources - Organizational & Employee Development Jan. 1997-Sept. 2000

Active team member of the Human Resource and Corporate Policy Committee. Participate in the re-design of function and corporate policies, processes, and practices

Global contact point for Performance Appraisal Program, assist all levels of the organization with program questions as well as participate in the development of the on-line system

Assistant to Program Managers of Succession Development Planning Process and World Wide Best Place To Work Survey

Identified global position profiles, assisted in development of the on-line Lotus Notes Database, as well as collected and consolidated Personal Profiles, Succession Plans and Career Development Plans for review

Create, asses and revise the organization charts for the worldwide corporation and assign organization codes for managers and supervisors

Identify and maintain pertinent international and domestic contact data including, language requirements, location addresses, phone and fax numbers, email addresses, areas of responsibility, titles, etc.

Oversee logistics for training all U.S. Human Resources personnel and over 100 local managers; including the development and distribution of training course registration forms. Create and distribute certificates upon completion

Coordinate communication and implementation of Best Place to Work Survey administration for 850 Troy employees

Analyze and design reports for geographically disperse organizations, interface with survey vendor to ensure accurate maintenance of survey data and report validity

Maintain database for monitoring Best Place to Work Survey follow-up and feedback activity

Produce ad hoc reports for senior leadership, management, and supervisor level of worldwide data results from senior level to entry level professionals

ArvinMeritor / Meritor Automotive / Rockwell Automotive (Cont.)

Human Resources - Organizational & Employee Development Jan. 1997-Sept. 2000

Assist in facilitation for manager training sessions in order to better understand data analysis and acquire the know-how to conduct follow-up and feedback sessions as well as worldwide action planning

Meet with outside training vendors for development of training courses as necessary (Sexual Harassment, Ethics)

Maintain training budget account to ensure the accuracy of invoice payments and the allocation of monies to appropriate departments.

Team member for the development of a new college graduates Career Launch Training Program. The program is designed and structured to introduce key talent to various areas of the business over an 18- month time span

Time Engineering Services Inc., Dec. 1996-Jan 1997

Process time-tickets for payroll of contract employees, along with tracking time away from office

Provide support recruiting for various administrative and technical positions and prepare training materials and conduct new hire orientation to acclimate all new employees to policies and procedures

Conduct placement testing for all candidates applying for employment

Organize, develop and represent company at various job fairs

Prepare and update internal manuals, policies and procedures

Assist in the coordination of employees’ benefits, and benefit administration

Rockwell Automotive June 1992 – Nov. 1996

Administrative Assistant

Perform all related professional and administrative duties as required

Responsible for department calendars, scheduling meetings, responsible for department phones

Education

Wayne State University, Detroit MI Jan.1997-May 2000

Bachelor of Arts

Major: Business Administration

Specialization: Human Resources Management / Organization Training & Development

Macomb Community College, Clinton Township, MI Sep. 1993-May 1997

Associate Degree - General Business

Associate Degree- Business Management

Skills

Knowledge of Qualia

Proficient on RamQuest Title System

Proficient on Fast Title System

Proficient on Applicant Tracking System – Taleo Business Edition

Proficient on on-line recruiting via various websites: Monster.com, Career Builder.com, Michigan Talent Bank, Linked-In

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