Ryan Simon Payabyab

Professional Summary:

• Seeking a career with a global institution that offers excellent opportunities for career growth and development.

• To take a challenging role as a Microsoft Engineer in a highly technical company where I could utilize my skills in OS, Development Tools, web technologies, Hardware, Programming and support systems and use these skills in providing quality service to the company.

Education:

• Bachelor of Science Business Administration Major

• Philippine School of Business Administration, Quezon City, 2007 Certification and Trainings:

• Microsoft Certification ID: 991443248 - Microsoft Dynamics 365 Fundamentals

• Fundamentals of Dynamics 365 MB 901 (Freecourseweb.com)

• In depth training and tutorial of Dynamics 365 product and features.

• Green Belt Six Sigma - (Udemy)

• Process improvement, root cause analysis, project improvement process.

• Microsoft Azure Administrator AZ 103 (Freecourse.com)

• Responsible for implementing, monitoring, and maintaining Microsoft Azure solutions, including major services related to compute, storage, network, and security.

• Microsoft Azure Cloud – Beginner Bootcamp (Udemy)

• Extensive training for Azure platform environment. The most comprehensive Microsoft Azure training course.

• Microsoft Office 365 Administration Basics (Udemy)

• Training for Microsoft Office 365 Administrator functions for the Microsoft 365 environment.

• Microsoft Cloud Fundamentals -Administering Office 365 and Intune

• Microsoft 365 and Intune admin functions, deployment and admin role.

• Office 365 for Administrators – Troubleshooting issues of users

• Training for common issue in Microsoft Office users e.g., file corruption, unable to load application, etc.

• Microsoft Teams and Office 365 Administration (Updated 7 - 2020)

• Up to date training for troubleshooting complex issue for Office 365 system environment. Work Experience:

Catalent Pharma Solutions South San Francisco, California, USA Jun 2022 - Present Sr. Operation Specialist/Help Desk Engineer

Responsibilities:

• Field incoming help requests from end users via Ticketing System, telephone and e-mail in a courteous manner.

• Prioritize and schedule problems. Provide first level technical support and escalate problems (when required) to the appropriately experienced technician.

• Record, track, and document the help desk problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution; apply diagnostic utilities to aid in troubleshooting.

• Research software updates, drivers, knowledge bases, and frequently asked questions in order to aid in problem resolution.

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

• Provide new user orientation training.

• Implementing various IT Project on site e.g. migration, integration, implementation, network upgrades

• Negotiates and approves Information Technology contract and services.

• Lead project of Office 365 migration from the previous domain to the new domain.

• Migrated OneDrive file from old domain to the new domain.

• Signed up and transition 300 users to the new Office 365 tenant . Skills: Help Desk Support · Office Administration · Microsoft Dynamics CRM · Office 365 · Microsoft Azure Skills: Help Desk Support · Office Administration · Microsoft Dynamics CRM · Office 365 · Microsoft Azure Intuit, Ricoh USA, Inc. · Contract Ricoh USA, Inc. Francisco Bay Area May 2022 - Jun 2022 Flexdesk Ambassador (IT On-Site support)

Responsibilities:

• Provide support for various user that need help with their software and hardware need when their onsite and booking their Flex desk or Office needs.

• Support online training including MS team and created meeting room to join Webinar.

• Created MS team online events and managed.

Skills: Window Displays · Software · Computer Hardware · Flex Desk support · Project Management Upwork,Microsoft January 14 2022 – June 10 2022

Microsoft Ambassador

Responsibilities:

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• Support Microsoft 365 inquiry, sales related issue, installation, migration, set-up and troubleshooting. Satellite Office Solutions PTY LTD - PHILIPPINE BRANCH Client: CloudFactory.co Jun 2021 – Jul 2021

Dynamics 365 Platform Specialist

Responsibilities:

• Implementation, Integration, Roll out of various Microsoft CRM 365 Specialist.

• Developing application on PowerApps and Power Automate.

• Solution (Dynamics 365 Solution).

• Helping customer find a Microsoft Solution for their needs.

• Maintaining account, Admin Role, Helping and Troubleshooting customer concern.

• Provide implementation, integration, admin role solution and advise customer on their Dynamics 365 CRM solution

(F&O, BC, CS, Retail, HR)

• Troubleshoot customer concern and raise ticket on their behalf.

• Help sign up customer account and give access depends on their role. Concentrix Daksh Services Philippines Corporation Dec 2017 – May 2021 Account: Microsoft Australia, New Zealand

Senior Project advisor / CRM Solution expert

Responsibilities:

• Provide implementation, integration, admin role solution and advise customer on their Dynamics 365 CRM solution

(F&O, BC, CS, Retail, HR)

• Troubleshoot customer concern and raise ticket on their behalf.

• Help sign up customer account and give access depends on their role.

• Administer set up and account maintenance for Dynamics 365 and Azure Cloud technology.

• Set up security policies for Azure threat protection, conditional access for Office 365 users.

• Create data back-up for Azure cloud retention and Office 365 data loss.

• Azure set up protection for SSO SSO (Single sign on) and 2 form authentications.

• Data migration from on premise server to the cloud solution.

• Advise customers the best Microsoft solution for their business needs.

• Microsoft Solution: Dynamics CRM, NAV, O365 Bus subscription, O365 Enterprise, M365 Plans, Azure, and many more.

• Provide features and benefits Microsoft Solution.

• Help customer in purchasing Microsoft product also provide quotes for purchasing.

• Create a qualified lead to have our Account manager or Microsoft trusted advisor to work on.

• Trial assistance for Microsoft Product.

• Awards and Recognition

• Consistent Top project advisor for March, April and May 2018 for Office 365.

• Highest revenue generator month by month for Dynamics for FY 2019-2020.

• Awarded rock star status for being top advocate for Dynamics for July, August and September 2019. Convergys Service Philippines Corporation Apr 2013 - Dec 2017 Account: Microsoft North Americas

Senior Technical / Sales and Marketing Representative Responsibilities:

• Account admin for Office 365 business and Enterprise for 10,000 and above users.

• Migration from on premise to cloud service i.e Office

• Set security protocols for user access e.g. SharePoint, account.

• Microsoft account Set up SSO (Single sign on) and 2 form authentications.

• Microsoft Office for Windows and Mac OS Troubleshooting

• Installation, Manual Rip, Activation, Updating Product and Set up

• Fixing Issue that has anything that is related with their Microsoft Office

• Microsoft Word: Document Retrieval

• Microsoft Outlook: Set up, Unable to send and Receive

• Microsoft PowerPoint: PowerPoint Presentation

• Sells - Warranty Support for troubleshooting and Assure

• Assure: 1year Warranty Support Windows or Microsoft Office, Virus Protection and PC Tune up

• Awards and Recognition

• Consistent top seller for Consumer Technical Support Americas

• Participated in Promotional activity.

Dell International Services Philippines Inc. Sep 2009 – Oct 2012 Customer Care Senior Assistant - US and Canadian Account Responsibilities:

• Order Status – Expedite Request, Back Log, Change of Shipping Address, Order Cancel.

• US SMB Level 2 February 2009 to September 2011

• Tax Issues- Tax Exemption, Tax Refund, Tax Holiday

• Claims- Order Refund, Order Exchange, Missing Order

• Concession- Coupon, Discount and Partial Refund

• September 2011 to January 2012 move to Canadian voice Level 2 Account

• January 2012 to October 2012 move to Back-office support for the Canadian Account.

• Awards and Recognition Dell Elite Awardee for February 2011. APAC Customer Service Phil., Inc Aug 2008 - Aug 2009 Customer Service Agent - Medical Insurances

Responsibilities:

• Verification of Medical Benefits

• Giving Authorization Status

• Checking Claim Status Helping Provider to get there claim paid. People Support Jun 2007 - July 2008

Customer Service Agent - Banking and Finance account Responsibilities:

• Fraud Management

• Online Banking Assistance

• Fixing their Telephone Access code.

• Filing dispute regarding unauthorized transaction and fraud.

• Assisting customer about Debit Master Card.

East West Bank - Antipolo Branch April 2006

Internship - Marketing Assistant

Responsibilities:

• Assisted the Marketing who was conducting a presentation on companies in the area.

• Handled incoming telephone calls to the Branch Manager from other companies.

• Organized and maintained the Bank filing system.

• Launch a Client Call drive.

• Solves users PC problems including sorting out spreadsheets, explaining how to use complex features in word- processing packages

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