Customer Service Administrative Assistant
Resume:
SUMMARY
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
SKILLS
Microsoft
10-key proficiency
Records management systems
Data entry documentation
Cash deposit preparation
PC proficient
Meeting planning
Excel spreadsheets
Time management
Strong problem solver
Phone call answering
Administrative support
Administrative operations
Microsoft Office
Inventory supplies
Attendance records preparation
EXPERIENCE
Administrative Assistant
Euless, TX
American Hotel Register Company/ Apr 2016 to Current Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction. Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. Managed building access by supplying key cards to employees and visitors. Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Inventory Clerk
Irving, TX
Zale Corp./ Oct 2010 to Apr 2016
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
I
Leticia
Ikaraoha
adyoeb@r.postjobfree.com
Mckinney, TX
Managed weekly inventory and supply tracking, noting items requiring reorder. Consulted with department supervisors and department teams to evaluate needs and discuss corrective actions for individual concerns. Maintained accurate log of discrepancies pertaining to damaged packages and identified a damaged goods process to alleviate losses from lost parcels. Developed reports for leadership compiling data and insights into inventory, trends and sales with focus on readability and brevity.
Accurately entered data and efficiently completed all paperwork. Meticulously maintained records to track adjustments, pallet audits and errors. Performed scheduled inventory counts and supply audits. Monitored project progress and presented status to leaders to solve productivity issues. Secured items and packages for transport to alleviate damage. Supported senior leadership by collecting and maintaining vendor and organizational quantity, type and supply value records.
Controlled inventory to eliminate expenses and ensure optimal stock. Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages. Assessed delivered contents against original orders. Store Manager
DALLAS, TX
General Nutrition Centers Inc./ Oct 2001 to Aug 2010 Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Trained all new assistant managers on store security, monetary procedures and customer service expectations.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Resolved customer problems by investigating issues, answering questions and building rapport.
Prioritized sanitation, safety and health standards in work areas. Coached and mentored associates to achieve employee promotions. Oversaw inventory management to minimize waste.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Counted cash drawers and made bank deposits.
Oversaw inventory management with cycle counts, audits and shrinkage control. Reduced process lags by effectively managing employees for productivity and efficiency improvement.
EDUCATION AND TRAINING
High School Diploma
F.D. ROOSEVELT May 2001
Dallas, TX
Some College (No Degree)
El Centro College
Dallas, TX
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