Customer Service Rock Hill
Resume:
LaBrina Mackey
Rock Hill, SC *****
*************@*****.***
Seeking a challenging position in a growth-oriented organization that will enable me to utilize my customer service, communication, and technological, skills in hopes to be both an asset to the company/organization and my community.
Authorized to work in the US for any employer
Work Experience
Customer Service Specialist
RoundPoint Mortgage Servicing LLC - Fort Mill, SC
October 2021 to May 2023
• Provided exceptional customer service at all times to progress customers’ needs into effective solutions.
• Efficiently navigated through multiple servicing related systems and platforms
• Actively listened and provided empathy to all borrowers experiencing a tough situation
• Interpreted policies and procedures effectively in a complex and rapidly changing environment
• Excelled in a team environment, consistently improved metrics to meet individualized and team standard goals
Loan Processor
AmeriCash Loans, LLC - Rock Hill, SC
January 2021 to October 2021
• Responsible for developing strong customer relationships and meeting aggressive sales goals.
• Daily interaction with customers in person and over the phone.
• Responsible for opening and/or closing the store location.
• Daily balancing of store drawer and safe. Cash handling
• Responsible for originating the customers loan process from beginning to the ending approval or decline of the loan application
• Throughly examine all required documents to ensure customer is meeting loan requirements
• Must exhibit great leadership qualities and practice excellent problem solving skills at all times
• General office duties
Billing Specialist
Spectrum Communications - Charlotte, NC
March 2020 to October 2020
Served as the primary point of contact for customers needing support as it relates to troubleshooting billing issues.
• Handles complex customer billing inquiries and payments
• Manage customer interactions professionally and effectively
• Accurately document customer account records based on actions taken
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Perform other duties as assigned
Administrative Assistant
Rock Hill Tire Company - Rock Hill, SC
January 2014 to December 2019
● Assisted customers, accepted payments
● Managed all accounts
● Regulated customer agreements/contracts and filed
● Made outbound courtesy calls courtesy calls for payment and additional alternatives
● Assigned daily operations to technicians
● Regulated and attended to heavy incoming call volumes Education
Bachelors of Science in Biology
Winthrop University - Rock Hill, SC
1996 to 2000
Skills
• Effecient at problem solving
• Impeccable adaptability
• High self-confidence
• Great under pressure
• Positive, optimistic outlook
• Gravitational personality
• Attentive teamwork
• Diligent leadership abilities
• Strong communication skills
Contact this candidate