EXPERIENCE

ADMINISTRATIVE ASSISTANT

AUTISM THERAPEUTIC SERVICES, FAYETTEVILLE NORTH CAROLINA

910-***-****

JANUAY 2021-PRESENT

Support to Vice President of Operations and Company from day to day. Performing various task such as: answering phones, scheduling and maintaining calendars, coordinating with other staff and other meetings. Collate and distribute mail, prepare communications such as memos, emails, invoices, reports and other correspondence. Write and edit documents from letters to reports and instructional documents. Create and maintain filing systems, both

EDI SPECIALIST AND CONTRACT SPECIALIST, MJ SOFFE/DELTA APPAREL, EAST FAYETTEVILLE NORTH CAROLINA

910-***-****

JULY 2017- JANUARY 2021

Multitask and assisting customers. Manage wholesale accounts with placing orders, providing stock issues and quantities. Processing return authorizations, credit memos. Managing communication between customer and sales representative. Filling paperwork to assist customer changing payment method and ordering Soffe Product. Answer phones, route calls, Operating computers, copy machines and fax. Chat while taking phone calls. Manage accounts. Run reports to track status of orders. Plan conferences and meetings. Provide purchasing receipts. Respond to customers and sales representative. Prepare application documents. Review and revise the work of sales representative. Handle IT issues with customers calling in about company website. Daily use of Microsoft Office (Excel – run reports), Word- Writing documents, Outlook- email and respond, Power point- present presentations) Research request and handle request for customers

TEAM LEAD (MANAGER) CUSTOMER SERVICE

SYKES

FAYETTEVILLE, NORTH CAROLINA

MAY 2016- JULY 2017

Adherence to SYKES policies on ethics and integrity. Effective leadership, focus on team performance and attrition. Manage escalation procedures and ensure service levels are maintained. Assess documents, track and monitor problems ensure resolution in a timely manner. Interview and select new hires for team time slot. Evaluate agents, performance. Manage documentation issuing coaching’s and information to agents. Initiate termination process and provide training and mentoring for team coaches and team supervisors. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Works with Account Manager for client information. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Aligns work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned

EDUCATION

HIGH SCHOOL DIPLORMA

FAYETTEVILLE, NORTH CAROLINA

College Bound Course (Graduated with college credits)

MAY 2003

BACHELOR OF ARTS

NORTH CAROLINA AGRICULTURAL AND TECHNICAL STATE UNIVERSITY, GREENSBORO NORTH CAROLINA

Dean’s List 2005

MAY 2009

KEY SKILLS AND CHARACTERISTICS

Excellent verbal and written communication • Critical Thinking • MS Office Suite • Ability to work collaboratively as part of a team • Time Management • Multitasking • Attention to detail • Excellent Organizational skills • Open availability.

TRACY R BULLEN

ADMINISTRATIVE ASSISTANT

PROFILE

Highly motivated and enthusiastic with exceptional customer service skills and a friendly attitude. Looking for the position of an Office Clerk to apply 5 years plus of administrative experience to provide excellent service to customers, and to deliver top-notch customer satisfaction in a professional manner. Office administrative assistant for 3 years to Vice President of Operations and assisting in Human Resources.

CONTACT

adyodg@r.postjobfree.com

910-***-****

1545 Laurel Oak Drive

Fayetteville, North Carolina 28314

ACTIVITIES AND INTERESTS

Shopping • Travel •Multitasking • Family •