Customer Service Rapid City

MW

MICHAEL WALTON

**************@*****.*** 1-605-***-**** Box Elder, SD 57719

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer Service

Sales Development

Written and Oral Communication Skills

Business Development

Workforce Management

Verbal and Written Communication

Schedule Preparation

Cross-Functional Team Management

Staff Development

Time Management

Your Home Improvement Co Rapid City,

SD

Sales Associate

05/2023 - Current

Helped customers find specific products, answered questions and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs. Created bonds with customers.

Worked with fellow sales team members to achieve group targets. Sold various products by explaining unique features and educating customers on proper application or usage.

Obtained signatures for financial documents and internal and external invoices.

Assisted teammates with sales-processing tasks to meet daily sales goals. Build relationships with our customers, so we could meet their needs. Took measurements and pictures to help facilitate the sales. Robbinsdale Lounge Rapid City, SD

Bartender

07/2020 - Current

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions during opening an closing times. Checked identification of guests to verify age requirements for alcohol consumption

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships, creating atmospheres that are alluring and fun.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Meeting needs of guests through customer relations. Olive Garden Restaurant Rapid City, SD

Manager

12/2015 - 05/2020

Monitored staff performance and addressed issues.

Trained employees on additional job positions to maintain coverage of roles.

Summary

Skills

Experience

Enforced customer service standards and resolved customer problems to uphold quality service.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Recruited and hired qualified candidates to fill open positions. Led team meetings and one-on-one coaching sessions to continuously improve performance.

Conducted quality, timely performance feedback and performance appraisals.

Minimized staff turnover through appropriate selection, orientation and training.

Created training modules and documentation to train staff. Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.

Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Pizza Hut Rapid City, SD

Area Manager

07/2012 - 09/2015

Evaluated schedules, orders and forecasts to plan processes and meet timetables.

Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.

Supervised nine restaurant managers, ensuring optimal productivity. Inspected production, quality control and maintenance reports to detect and address production problems.

Boosted team morale and overall revenues by creating and implementing sales contests. Ended up bonusing my first 18 months in charge. Planned material and equipment needs to drive on-time delivery in concert with project schedule.

Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.

Maintained inventory/shrink rating of less than 3%. Consistently achieved 2.5% sales increase over forecast. Continuosly hired management team. I overlooked payroll and onboarding of employees. Handled any HR issues that would come up. Pizza Hut Rapid City, SD

Restaurant Manager

03/2002 - 05/2012

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Trained workers in food preparation, money handling and cleaning roles to ensure restaurant operation standards are being met' Prepared employee schedules to maintain appropriate staffing levels during peak periods using past sales history and trends. Scheduled and directed staff in daily work assignments to maximize productivity...Aces in their places.

Coached team members on food safety and sanitation processes, customer service, menu education and POS systems.

Optimized profits by controlling food, beverage and labor costs. Resolved and investigated complaints regarding service, food quality and accommodations.

Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.

Managed accounts payable, accounts receivable and payroll. First Restaurant to become non-smoking in South Dakota before the ban started.

7.5% sales avg growth each year over a 10 year span. Kids night sales growth was 25%.

Douglas High School Box Elder, SD

High School Diploma

05/1989

Chadron State College Chadron, NE

Bachelor of Science in Biology

Black Hills State University Spearfish, SD

Bachelor of Arts in Business Administration

Education and Training

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