Business Development General Manager

MR

MARIA ANGELICA RUAS

*********@***.*** 240-***-**** Stevensville, MD 21666

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Administrative experience

Recordkeeping expertise

Scheduling and calendar management

Team oversight

Event coordination

Administrative leadership

Accounts payable and receivable

Business operations knowledge

Cultural understanding

Flexible

Problem resolution

Simultaneous translations skills

Consecutive interpretation proficiency

The Brass-tap Annapolis, MD

General Manager

06/2021 - Current

Designed sales and service strategies to improve revenue and retention. Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Taught alertness and security tactics to reduce theft and losses. Led employee evaluations with constructive feedback to boost performance.

Recruited, trained and empowered employees to achieve key performance indicators.

Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Built and maintained loyal, long-term customer relationships through effective account management.

Tracked monthly sales to generate reports for business development planning.

Anne Arundel County Schools

Annapolis, MD

Teacher's Assistant

03/2020 - 06/2021

Documented conversations with customers to track requests, problems and solutions.

Wrote letters, emails and memoranda in with attention to accuracy and intent.

Reviewed business documents in a Spanish and English to check meaning and accuracy.

Reviewed and translated documentation for senior staff. Handled incoming calls and directed callers to appropriate department or employee.

Organized files, developed spreadsheets, faxed reports and scanned Summary

Skills

Experience

documents, maintaining front desk and reception area in neat and organized fashion.

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.

Attended meetings and took meticulous notes to disseminate to participants.

Answered daily phone calls on multi-line phone system and transferred calls to appropriate Faculty.

Taught children foundational skills in colors, shapes and letters. Implemented hands-on, play-based strategies for experiential learning. Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Developed professional relationships with parents, teachers, directors and therapists.

Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors. Established indoor and outdoor safe play environments for toddler-age children.

Created and implemented developmentally appropriate curriculum addressing learning styles.

Incorporated music, art and theater into lesson planning. Enhanced sensory abilities by giving children access to numerous textures and shapes.

Administered and documented results of student assessments. Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies. Interstate Hotels & Resorts Washington,

DC

Director of Food and Beverage

03/2017 - 03/2020

Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards. Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 20-25 team members and fulfilled dining needs and desires of patrons.

Managed food and beverage operations for upscale urban hotels, including bar and restaurant service with relentless focus on hospitable and gracious guest services.

Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.

Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees. Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions. Upheld strict quality control policies and procedures during customer interactions.

Worked with clients to establish translation requirements and scope. Delivered translation services to clients.

Translated important departmental materials.

Managed food service sales, costs, and budget administration to keep operations in line with financial targets.

Developed and implemented strategies to enhance team performance, improve processes and boost results.

Improved presentation and sales approaches to increase revenue. Austin Bar & Grill Silver Spring, MD

General Manager

09/2015 - 03/2017

Delegated daily tasks to team members to optimize group productivity. Directed and led employees, supervising activities to drive productivity and efficiency.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Completed inventory audits to identify losses and project demand. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Planned and prepared workflow schedules, delegating tasks for 30-member team.

Managed personnel scheduling, facilitating adequate coverage to meet demand.

Oversaw team development according to industry service standards to further customer loyalty.

Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel. Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Built and maintained loyal, long-term customer relationships through effective account management.

Designed sales and service strategies to improve revenue and retention. Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.

Tracked monthly sales to generate reports for business development planning.

Chesapeake College Wye Mills, MD

Associate of Arts in Liberal Arts And General Studies 05/2020

American Translation ATA Washington, DC

Translation Certification in Spanish

04/2018

Education and Training

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