Customer Service Account Executive
Resume:
JAKE DURANCZYK
**** ******** ** ******, ** *****
adyoc9@r.postjobfree.com
SUMMARY
Results-driven sales professional with a proven track record of exceeding sales targets, and a passion for helping others. Seeking a sales position in a highly collaborative environment to leverage my strong leadership skills, work ethic, and sales expertise to drive revenue growth and achieve exceptional results.
EXPERIENCE
Inside Sales Manager • ePayPolicy • Jan 2022 – Jun 2023
• Lead and managed a team of 14 sales representatives, driving revenue growth and exceeding sales targets by 10% on a quarterly basis.
• Developed and executed comprehensive sales strategies, expanding our client base by 35% over 18 months.
• Conducted regular performance evaluations, provided coaching and mentoring to the sales team, and implemented incentive programs to drive motivation and productivity.
• Collaborated with cross-functional teams to develop new product offerings and enhancements, ensuring alignment with market demands and customer needs.
• Built and maintained strong relationships with key customers and industry partners to cultivate multiple revenue streams.
Senior Account Executive •ePayPolicy • Jan 2021 – Dec 2021
• Consistently achieved sales growth by exceeding quarterly and annual targets by 20%.
• Conducted product demonstrations and presentations, effectively communicating our value proposition and closing a high number of deals.
• Built and maintained strong relationships with high performing insurance agencies, brokers, and underwriters to increase revenue and provide excellent customer service.
• Collaborated with internal teams to resolve customer issues, ensuring a high level of customer satisfaction.
• Monitored market trends and competitor activities, providing insights and recommendations to management for strategic decision-making.
Inside Sales Account Executive •ePayPolicy • Apr 2020 – Dec 2020
• Consistently achieved and exceeded sales targets by leveraging consultative selling techniques and product knowledge.
• Prospected and generated leads through cold calling, referrals, and participation in industry events.
• Conducted product demonstrations and provided accurate and comprehensive information to potential clients.
• Collaborated with our support team to ensure smooth implementation and delivery of services to clients. 2
Account Executive •Total Quality Logistics • Jan 2019 – Mar 2020
• Coordinated and managed freight transportation for clients, leveraging a vast network of carriers and resources.
• Developed and maintained relationships with carriers, negotiating rates and contracts to secure the best service options for clients.
• Analyzed market conditions and trends to identify opportunities for cost savings and operational efficiencies.
• Worked closely with clients to understand their shipping requirements, ensuring accurate and timely execution of shipments.
• Monitored and tracked shipments, providing real-time updates to clients and addressing any potential issues to ensure on-time delivery.
• Utilized transportation management software to optimize load planning, routing, and tracking. Installation Carpenter •Austin Closet Solutions • Aug 2018 – Jan 2019
• Collaborated with clients to understand their storage needs and design preferences, ensuring accurate measurements and customized solutions.
• Installed custom closet and storage solutions, ensuring proper fit, alignment, and functionality while adhering to safety standards and maintaining a clean work environment.
• Worked closely with our designer and project manager to ensure seamless project execution.
• Provided exceptional customer service, addressing client questions, concerns, and requests in a timely and professional manner.
Sales Representative •Razor Management Group • Jan 2018 – Aug 2018
• Proactively engaged with Sam's Club members to promote and sell home improvement and internet services, effectively presenting product features and benefits.
• Utilized consultative selling techniques to identify customer pain points, address objections, and provide customized solutions.
• Collaborated with team members and sales managers to share best practices, brainstorm ideas, and optimize sales strategies.
• Participated in training sessions and product knowledge updates to stay current on industry trends, and new offerings.
Insurance Agent • PMA USA • Aug 2017 – Jan 2018
• Assisted clients in selecting appropriate insurance policies, including individual and group health insurance, life insurance, disability insurance, and supplemental coverage.
• Presented and explained health and life insurance options to clients, providing guidance and recommendations based on their individual circumstances.
• Actively generated leads through prospecting, referrals, and networking to expand my client base and achieve sales targets.
• Maintained ongoing communication with clients, providing excellent customer service and addressing any questions or concerns.
• Stayed updated on industry trends, regulatory changes, and market conditions, continuously expanding product knowledge and expertise.
EDUCATION
Bachelor of Science in Business Economics • May 2017 • University of Arkansas REFERENCES
§ Available upon request
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