Customer Service Support

***************@*****.*** 304-***-**** Huntington, WV 25705

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee

engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced manager with over 20 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process

optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining

relationships with diverse range of stakeholders in dynamic, fast-paced settings.

SKILLS

Inbound and Outbound

Calling

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● Complaint resolution

● Report preparation

Service standard

compliance

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Training development

aptitude

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● Multi-line phone talent

● Recordkeeping strengths

Key stakeholder

relationship building

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● Account management

● Administrative support

Staff education and

training

●

Medical terminology

knowledge

●

Professional telephone

demeanor

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● POS systems expert

● Money handling abilities

● Retail store support

● Key holder experience

● Stocking and replenishing

Shipping procedures

understanding

●

● CRM

● Order Fulfillment

● Job training

● Program planning

Terri Fullerton Clark

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

WORK HISTORY

IBEX Global. Charleston, WV

In Team Trainer/ Customer Service Rep. 10/2020 - Current

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Provided primary customer support to internal and

external customers.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Recorded account information to open new customer

accounts.

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Processed customer adjustments to maintain financial accounts.

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Answered product and service questions, suggesting other offerings to attract potential customers.

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Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Recommended products to customers, thoroughly

explaining details.

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● Updated account information to maintain customer

● Employee coaching

● Project implementation

Reference material

development

●

Online training

experience

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● Classroom expertise

● Training Materials

● Training Programs

● Feedback collection

● Schedule Management

● Materials Preparation

● Workshop coordination

● Data organization

● Public speaking

● Employee training

Training material

development

●

● Program implementation

● Recruiting

Training program

development

●

● Data analysis

● Online chat

Fraud detection and

prevention

●

● Call center operations

● Customer retention

Interaction

documentation

●

Customer Inquiry

Management (CIM)

●

Customer experience

management

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● Account services

Retail materials

management

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● Receiving support

Strategic sales

knowledge

●

● Sales expertise

EDUCATION

Huntington East High

School

Huntington,WV

06/1987

College Prep Class Business

Management

Huntington Junior College

Huntington, WV

05/1994

Associate Of Business

Administration/Computer

Science: Business

Administration And

Management

Huntington Junior College

Huntington, WV

05/1994

Associate In Computer

Science: Computer Science

And Programming

Huntington Junior College

Huntington, WV

05/1994

Associate Degree In

Ecommerce: Ecommerce

And Web Design

records.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

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● Responded proactively and positively to rapid change. Reduced process inconsistencies and effectively trained team members on best practices and protocols.

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Collaborated with staff members to enhance customer service experience and exceed team goals through

effective client satisfaction rates.

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Increased efficiency and performance by monitoring team member productivity and providing feedback.

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Facilitated inter-departmental communication to

effectively provide customer support.

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Implemented and developed customer service training processes.

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Effective liaison between customers and internal

departments.

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Investigated and resolved customer inquiries and

complaints quickly.

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Increased efficiency and team productivity by promoting operational best practices.

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Maintained up-to-date knowledge of product and service changes.

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Cross-trained and provided backup support for

organizational leadership.

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Facilitated all orders and completed accurate to meet aggressive deadlines.

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Trained new personnel regarding company operations, policies and services.

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Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

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Trained staff on operating procedures and company

services.

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Cross-trained and backed up other customer service managers.

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Communicated professionally with colleagues, freelancers and clients.

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● Exhibited high energy and professionalism when dealing

● Stock management

Fraud detection and

prevention

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● Compliance scorecards

International sales

support

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● Order fulfillment

Huntington Junior College

Huntington, WV

05/1994

Medical Assistance Dregree:

Medical Assisting

Huntington Junior College

Huntington, WV

05/1994

Associate Degree Medical

Office Management:

Medical Office Management

with clients and staff.

Educated customers about billing, payment processing and support policies and procedures.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and

services and creating welcoming, positive experiences.

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

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Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.

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Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

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Followed up with customers about resolved issues to maintain high standards of customer service.

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Investigated and resolved accounting, service and delivery concerns.

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Effectively communicated with customers about account changes, new updated products or services and potential new upgrades.

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● Devised workaround solutions for training-related issues.

● Sought ways to improve processes and services provided. Provided onboarding and guidance to other sales

representatives to meet sales goals while growing

opportunities for any business.

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Contact this candidate