Liz Russell

***** ******* **, ******** *******, MO 63043 314-***-**** adyobq@r.postjobfree.com www.linkedin.com/in/liz-russell-aa226360

PROFILE

Experienced Customer Service and Coordination specialist with a demonstrated history of championing public and not-for-profit companies. Background in Payroll, Accounts Payable, Billing, Client Relationship Management, Business Development, Box Office, Ticketing, Event Management, Staffing, and Volunteer Management and Engagement. Bachelor of Arts (B.A.) in Mass Communications/Media Studies from University of Missouri-Kansas City

EXECUTIVE ASSISTANT NPB COMPANIES, INC. ST LOUIS, MO APRIL 2022- DECEMBER 2022

Accepted newly created position, responsible for phones, all office filing and organization, as well as recording meeting minutes for weekly Executive Management Meetings. Revamped filing system and streamlined Event Management documentation. Earned Trained Crowd Manager certification as part of Staff Manager training. As a primary contributor to building staff relations and scheduling, built rapport and trust with staff of 100. Collected, recorded and filed New Hire Paperwork with Human Resources, and created employee files. Generated daily reports to determine available personnel for event staffing, and actively recruited non-assigned staff. Researched, created and published monthly event calendars on scheduling website, identifying future available shifts. Provided onsite equipment on event days; (shirts, radios, ponchos, and jackets) to venues. Participated in All Staff, Manager and Executive Management meetings. Planned management restructuring in mid-December caused position to be eliminated. DSD/CUSTOMER SERVICE REPRESENTATIVE (REMOTE) JOE TEA & CHIPS CO MONTCLAIR, NJ AUGUST 2020-APRIL 2022

Remote sales representative for Joe Tea and Chips Co. national customers, focusing primarily on East Coast. Responsible for establishing and maintaining rapport with weekly customers, contributing to company and product loyalty. Trouble shoot on customer inquiries, de-escalating customer concerns and facilitating resolution of account-related issues. Utilize acute, detailed focus on product availability and alternate product offerings during Supply Chain/Labor shortage. Actively engaged in supporting product launch and marketing campaigns. Solely responsible for proofreading and editing product labels.

EMERGENCY DISPATCH OFFICER JOHNSON CONTROLS KANSAS CITY, MO JANUARY 2020-AUGUST 2020

Respond to calls for emergency and non-emergency assistance, and in dispatching law enforcement, firefighting or rescue units. Transmits and receives coded and conventional messages, differentiates between routine, priority, and emergency calls, and initiates or follows through on responses as required. Ensure adherence to alarm protocols to protect individuals and property. Document information, maintain forms, logs and records electronically of every call. Earn and maintain required state licensure for EDO position in 6 states. Deemed essential by the state of Missouri, continued full time work during the Covid-19 pandemic.

PRE-SKIP COORDINATOR UNITED AUTO RECOVERY KANSAS CITY, MO AUGUST 2016-JANUARY 2020

Conduct thorough, extensive queries to locate debtors and vehicles for Automotive Finance clients. Employ company proprietary software, credit reporting software and court documents to verify location of clients' assets. Restructuring in March of 2019 led to transfer of department and cross training for assumption of new responsibilities and title. Consistently produce high recovery rate and discovery of new debtor information for clients. Regularly assist Corporate office with special projects and concentrated support in high volume areas.

PROFESSIONAL PET SITTER NO WORRIES PET CARE KANSAS CITY, MO NOVEMBER 2014-AUGUST 2016

Provide excellent, personalized in-home care 365 days a year, 7 days per week to a large client base of both daily and vacation accounts within the assigned area of Liberty/Kansas City Conduct meetings with potential New Clients for further expansion of client base, gathering medical history (including current medication/health conditions), demeanor/behavior description and normal daily routine for pets in their home environment

Establishing and maintaining clear communication and positive rapport with clients and their pets, resulting in long term client base

Consulting with owners on promotional and client specific information for distribution. Circulated promotional materials to pet related businesses and clients to build alliances within the community; and extend visibility.

Responsible for highest standards of pet care, home security and private client information management

Integral member of an award winning team for nearly 2 years. CUSTOMER SERVICE SPECIALIST STARLIGHT THEATRE KANSAS CITY, MO MARCH 2014-AUGUST 2014

Underwent thorough training with Customer Service Asst. Director and VIP Concierge to become part of a professional team of Customer Service associates, dedicated to assist Season Ticket holders, concert attendees, and special event participants at Starlight Theatre; Learned and efficiently utilized Tessitura ticketing system

Worked in box offices during performances, delivering accurate settlement after each window shift. Page 2

ACCOUNTING ASSISTANT PAYCOR, INC. LENEXA, KS DECEMBER 2013-FEBRUARY 2014 Performed year end payroll reporting and completion of employee income tax documents. Extensive data entry, filing and documentation of processes for Paycor clients issuing End of Year Income Documents

KANSAS CITY COMMUNITY DEVELOPMENT COORDINATOR FOLK ALLIANCE INTERNATIONAL AUGUST 2012-MARCH 2013

Independently established and maintained relationships with Kansas City region non-profits, folk music, arts organizations, artists, venues, media, MO Department of Economic Development, and KC Convention and Visitors Association in order to build a foundation for the relocation of the Folk Alliance International's office and annual conference Facilitated the establishment of Folk Alliance International in the Kansas City, MO community Researched and created a regional database of folk organizations, arts supporters, vendors, and volunteers in preparation for relocation from Memphis Conceptualize and Provided written proposals for special projects involving local show promotions and ticketing plans; collaborate with Eventbrite ticketing personnel to facilitate use by FAI members Attended seminars to increase knowledge of improving non-profit operations, grant writing, and maximizing fund-raising campaigns

Conducted promotional activity to increase visibility of the organization in the metropolitan Kansas City area

Performed onsite inspections for potential office space locations. VOLUNTEER COORDINATOR FOLK ALLIANCE INTERNATIONAL 2013 CONFERENCE JANUARY 2013-MARCH 2013 Chosen by Executive Director to coordinate volunteer information and assignment for the purpose of staffing the 2013 Annual Folk Alliance International Conference in Toronto, ON. Supervised and directed over 150 volunteers in daily schedules spanning 17 hours per day for a week’s duration. Organization Members were given the opportunity to earn their Conference fees as compensation for Volunteer Hours.

SKILLS & ABILITIES

* Customer engagement and support

* New account development

* Business growth and retention

* Event planning and execution

* Group facilitation

* Team management

* Staff training

* Box Office operation/Supervision

* Document and Correspondence origination

* Executive / Board Member Liaison

* Volunteer Engagement, Assignment and

* Supervision/Volunteer

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