KR Kathryn Resciniti Brooks

Clinton, TN ***** 865-***-**** adyobi@r.postjobfree.com

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS Excellent Written and Oral

Communication

Issue and Complaint Resolution

Customer Data Confidentiality

Information Systems

Improvements

Accurate Estimates

Document and Records

Management

Effective Written and Verbal

Communication

Project Management

Communications Strategies

Customer Information Databases

Portal Systems

Problem Resolution

Customer Retention Strategies

Livechat Messaging

Microsoft Office

Online Chat

Agent Assistance

Complaint Reviews

Benefits Explanations

Schedule Mastery

Order and Refund Processing

Creative Solutions

Correspondence Writing

Claim Validity Determination

Customer Relationship

Management

Policy and Procedure Adherence

Accurate Recordkeeping

Understanding Customer Needs

Inputting Claims

Ability to Work Independently

Valid Driver's License

Microsoft Access

Telephone Etiquette

Call Centers

Team-Building Exercises

Technology Features

Invoice Preparation and

Processing

Customer Service and Assistance

Conflict Mediation

Special Requests

Customer Relations

Customer Service

Process Transactions

Calm and Professional Under

Pressure

Data Evaluation

Regulatory Compliance

Call Volume and Quality Metrics

Good Communication Skills

WORK HISTORY CUSTOMER SERVICE SPECIALIST 07/2004 to 01/2009 Jewelry Television Knoxville, TN

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Took payment information and other pertinent information such as addresses and phone numbers to place orders.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

CARDIAC TELEMETRY TECHNICIAN 05/2000 to 05/2004

St Catherine Of Siena Medical Center Smithtown, NY Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues.

Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders. Cultivated productive relationships with vendors specializing in pacers and AICDs, facilitating fulfillment of software and equipment orders. Monitored patients' heart rhythms and functions through cardiac monitoring strips.

Collaborated with healthcare team to maintain quality patient care. UNIT CLERK 09/1997 to 05/2000

Smithtown Health Care Facility Smithtown, NY

Answered unit calls and took messages for healthcare staff to maximize team productivity.

Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records. Arranged discharges and patient transportations.

Prepared admissions charts and scanned records.

EDUCATION Associate Certificate For Phlebotomy And Ekg Medical Assisting 08/2000 School For Physician Assistant, Hempstead, NY

[Number] GPA

Associate Degree In Nursing Medical Assisting 06/1976 Lewis A Wilson Tech, Lindenhurst NY

LANGUAGES English

Full Professional

Spanish

Professional Working

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